Teneo OpenQuestion®: IVR for Intelligent Call Routing
A cloud based IVR plug-in for call routing and contact center automation that understands and improves customer intent recognition to 95-100%. Reduces call misrouting by 90%.
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Connected with Generative AI
How Can I Help You Today?
Connect the right customers to the right agent with a simple question: "How can I help you today?"
Reduce average handling time and provide a clear summary of relevant information to contact center agents.
Understand what your customers want
Teneo OpenQuestion® Automates
The Customer Experience
Patented AI Technique, TLML™, for Call Deflection
Teneo Linguistic Modeling Language and integrated conversational context to evaluate and understand what customers need, evaluate sentences, recognize word patterns, and clearly identify caller needs.
Improved Customer Intent Understanding
TLML™ directly adds an 30% improvement in accuracy by including a deterministic layer on top of your NLU and LLM. A level of precision that probabilistic models cannot achieve without the need for custom coding.
Plug-in for Any CCaaS
Easy connectivity without additional infrastructure needs for any CCaaS, including Genesys, Amazon Connect, Google, Microsoft, Nice, Five9.
Teneo’s intelligent orchestration allows you to leverage the Generative AI tool of your choice, be it OpenAI GPT, Meta LLaMa, Anthropic Claude or others, while keeping costs in check.
Explore Teneo's Conversational AI Suite
for Enterprise Contact Centers
Teneo's Accuracy Booster™
Call Center Automation
for intelligent call center routing
for comprehensive omnichannel analytics
for exceptional service experiences
for enterprise-grade semantic search
Teneo Copilot enables any LLM to generate entries in your Teneo solution, simplifying creation through a user-friendly interface, enhancing workflow, and fostering development skills.
Experience real impact in Generative AI. High volume handling, improves service quality, even with increased volumes. Scales and collaborates across no-tech, low-tech, and pro-tech teams.
Calls per Year Supported
Call Handling Cost Reduction
Healthcare Tech Leader
Reduction in Average Hold Time
Increase in IVR Resolution Rate
A Teneo Success Story
For a comprehensive look at how Teneo is transforming customer interactions and driving real results, explore our detailed case study.
Discover the Future of IVR with Teneo OpenQuestion®
Take your customer support to the next level by leveraging Teneo OpenQuestion in your contact center solution. Get a personalized demo and see how our Conversational IVR solution can transform your business.