Maximize Precision with Teneo's NLU Accuracy Booster™
Revolutionize Your Contact Center's NLU Accuracy and Efficiency
Discover the power of Teneo's TLML™ (Teneo Linguistic Modeling Language), a deterministic language understanding system that elevates your contact center’s AI from smart to brilliant. Empowered by agentic AI, Teneo orchestrates any CCaaS, turbocharging NLU accuracy to an unparalleled 99%.
Teneo's NLU Accuracy Booster™ Benefits
30% NLU Accuracy Increase
TLML™ turbocharges NLU accuracy, enhancing AI agent performance to a remarkable 99%, proven in real-world testing. The Teneo Accuracy Booster™ adds a 30% accuracy improvement with a deterministic layer over NLU and LLMs, delivering precision that probabilistic models alone can't match—no custom coding needed.
Instant Deployment & Faster Go-Live
Experience instant accuracy gains with Teneo’s plug-and-play design. TLML™ equips your AI agents to understand context deeply and quickly, reducing go-live times and minimizing total cost of ownership by curtailing post-launch adjustments.
Simplified Management
Streamline virtual agents and dialogue management with TLML’s unified workflows, cutting down on complex rulesets, high-maintenance custom coding, and manual intervention.
Teneo.ai achieved 99% NLU accuracy on a global dataset
Initial
Raw dataset (~20 examples per class), out‑of‑the‑box machine learning functionality.
NLU Boost
Same data rearranged and tuned with the platform's native tools—with no extra training data added
ML Enhancements
Additional real‑world training phrases introduced, driving text‑only accuracy to its peak
Go‑Live (Introducing STT)
Live phone calls processed via speech‑to‑text, puts down the score a bit due to STT limitation, bringing in normal transcription errors and therefore lower accuracy.
STT Boost
STT‑specific optimizations applied to counter word‑error rate, locking in 99% end‑to‑end accuracy for Teneo
Why is text-based accuracy so important?
Text NLU sets the ceiling for your voice‑AI. With STT engines stuck at 95 %, even a “perfect” 100 % text model can only ever hit 95 % end‑to‑end. At just 90% text accuracy, your voice accuracy goes down to 85,5% accuracy, compounding errors and frustrating users. Teneo’s 99% text understanding breaks through that barrier—unlocking voice interactions that truly listen.
Teneo: The True Option for Real Enterprises
With an industry‑leading 99% accuracy rate, Teneo outpaces the nearest competitor’s 89%, where one in ten words is misinterpreted—and leaves every other platform trailing by an even wider margin. Making Teneo the true option for real enterprises.
By integrating Teneo.ai’s Agentic AI into our customer enquiry system, we’ve transformed the efficiency of our hotline. Our voice-directed platform now handles enquiries faster and more accurately, optimizing the support resources available to our team.
C-level Executive
Premier National Telecom Operator
Boost Your AI Agent Performance—On Us
Free NLU Accuracy Assessment:
See exactly where your conversational AI stands today—and how much you’ll gain by switching to Teneo. Ready to find out your score?
In a meeting, you’ll get:
Current Accuracy Score
A clear percentage on your NLU’s text‑based understanding.
Quick Wins
Three tailored recommendations to boost accuracy immediately.
How it works
TAILORING ACCURACY FOR YOUR CALL CENTER 👉 Key Features
Guardrails for Generative AI and Precision
Implements safety measures at scale to ensure accuracy and relevance of AI-generated content as well as ensure correct interpretation of close-lying intents, while also protecting against prompt hacking.
Lower Cost
No dependencies on metadata markup or custom scripts. No need to use static and ever-expanding rulesets. No need of increased demand for resources, additional infrastructure and personnel dedicated to maintenance and support.
High-Functioning and Critical Component
Designed to optimize and scale performance across all aspects of bot and dialogue management.
Experience TLML™
Elevate your contact center with Teneo's NLU Accuracy Booster™, where every interaction is an opportunity for excellence. Let your AI agents deliver accuracy, efficiency, and customer satisfaction in every call.
See a Demo
See a Demo
Please fill out the form below to request a personalized demo of Teneo Platform. Our team will get in touch with you shortly to schedule a demonstration tailored to your needs.