Why 79% Accuracy Will Kill Your Agentic AI
The Deterministic Intelligence Layer That Makes Autonomous AI Agents Enterprise-Ready
The contact center industry is deploying agentic AI at unprecedented scale—autonomous agents that make decisions and take actions without human intervention. But there's a critical problem: when AI agents operate autonomously, 79% accuracy isn't just frustrating—it's catastrophic.
Teneo's deterministic intelligence layer achieves 99% precision in intent recognition, giving enterprises the confidence to deploy truly autonomous AI agents at scale. Empowered by agentic AI, Teneo orchestrates any CCaaS, ensuring your AI agents make the right decisions, every time.
Why 95% of AI Agents Never Leave Pilot
The industry has a dirty secret: while everyone's talking about Agentic AI, 95% of implementations never make it past pilot. The reason isn't the technology—it's the accuracy gap. Recent Research Reveals:
AI agents get tasks wrong
~70% of the time
55% of customers feel frustrated by inaccurate AI responses
Only 5% of chatbot/voicebot implementations reach production scale
Why This Matters
When AI agents make autonomous decisions, 89% accuracy means 1 in 10 decisions is wrong. Errors compound across workflows. Customer trust erodes. And your AI agents remain stuck in pilot while competitors capture the agentic AI advantage.
Teneo Solves The Accuracy Problem.
What 99% Accuracy Unlocks for Agentic AI
Deploy Agentic AI at Scale
Teneo's deterministic layer achieves 99% accuracy, proven in real-world production environments. The Teneo Accuracy Booster adds a 30% accuracy improvement over probabilistic models alone, delivering the precision that makes autonomous AI agents enterprise-ready—no custom coding needed.
Reduce Risk, Accelerate Innovation
Experience instant accuracy gains and decreased hallucinations with Teneo's plug-and-play design. Teneo's deterministic guardrails equip your AI agents to understand context deeply and act precisely, reducing go-live times and minimizing total cost of ownership (TCO) by eliminating accuracy-related escalations and post-launch adjustments.
Orchestrate Any CCaaS Platform
Streamline AI agent and dialogue management with Teneo Contact Center Connector Framework (CCCF), cutting down on complex rulesets, high-maintenance custom coding, and manual intervention. Add deterministic precision to Genesys, Five9, Amazon Connect - ANY contact center platform.
Teneo Achieved 99% Accuracy on a Global Dataset
Initial
Raw dataset (~20 examples per class), out-of-the-box machine learning functionality.
Deterministic Boost
Same data rearranged and tuned with the platform's native tools—with no extra training data added. Significant accuracy improvement through deterministic optimization.
ML Enhancements
Additional real-world training phrases introduced, driving text-only accuracy to its peak.
Go-Live (Introducing STT)
Live phone calls processed via speech-to-text. STT limitations introduce transcription errors, temporarily reducing accuracy due to normal word-error rates.
STT Optimization
Voice and STT-specific optimizations applied to counter word-error rate, locking in 99% end-to-end accuracy for Teneo.
Why Text-Based Accuracy Is Critical for Agentic AI
Accuracy sets the ceiling for your voice AI and for autonomous AI agents. With STT engines at 95%, even a "perfect" 100% text model can only hit 95% end-to-end. At just 90% accuracy, your voice accuracy drops to 85.5%, compounding errors and frustrating customers.
For agentic AI, this accuracy gap is catastrophic.
When AI agents make autonomous decisions—routing workflows, triggering actions, completing transactions—every error compounds across your customer base. Teneo's 99% understanding breaks through that barrier, unlocking autonomous AI agents that truly work.
The Accuracy Gap Holding Back Agentic AI
Industry benchmarks show that probabilistic AI models alone typically achieve 75-90% accuracy in intent recognition. At 79% accuracy, two in ten autonomous decisions is wrong—errors cascade across workflows, customer trust erodes and AI agents remain stuck in pilot.
At 99% accuracy, Agentic AI becomes enterprise-ready.
Teneo achieves this by combining probabilistic AI with deterministic intelligence—the hybrid AI architecture that makes autonomous AI agents trustworthy at scale. Making Teneo the accuracy layer for real enterprises deploying real agentic AI.
By integrating Teneo's intelligence layer into our AI agent infrastructure, we've transformed the accuracy and efficiency of our contact center. Our agentic AI now handles autonomous workflows faster and more precisely, with 99% accuracy that gives us confidence to scale across our entire operation.
VP of Customer Experience Operations
Mag 7 Enterprise
Calculate Your Accuracy Gap—On Us
Free AI Accuracy Assessment:
See exactly where your AI agents stand today—and how much you'll gain by achieving 99% accuracy. Ready to find out your score?
In a meeting, you’ll get:
Current Accuracy Score
A clear percentage on your Agentic AI understanding.
Quick Wins
Three tailored recommendations to boost accuracy immediately.
How it works
Enterprise-Grade Accuracy for Agentic AI 👉 Key Features
Guardrails for LLMs & Autonomous AI
Implements safety measures at scale to ensure accuracy and relevance of AI-generated actions. Ensures correct interpretation of close-lying intents while protecting against prompt injection and adversarial inputs.
Why it matters: When AI agents operate autonomously, guardrails aren't optional—they're the foundation of trust.
Lower Total Cost of Ownership
No dependencies on metadata markup or custom scripts. No need for static and ever-expanding rulesets. No increased demand for resources, additional infrastructure, and personnel dedicated to maintenance and support.
Why it matters: Accuracy shouldn't require an army of engineers. Teneo's deterministic layer reduces ongoing maintenance while improving outcomes.
Platform-Agnostic Orchestration
Designed to integrate with and optimize performance across all aspects of AI agent and dialogue management. Works with any CCaaS platform, any LLM, any AI agent framework.
Why it matters: Your technology choices shouldn't lock you in. Teneo adds accuracy to your existing stack.
Make Your AI Agents Enterprise-Ready
Elevate your contact center with Teneo's deterministic intelligence layer, where every autonomous interaction is an opportunity for excellence. Let your AI agents deliver 99% accuracy, operational efficiency, and customer satisfaction in every decision they make.
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