Transform Your Contact Center with Generative AI
Experience the Power of Teneo with Generative AI
Achieve unparalleled accuracy, control, and scalability with Teneo Powered Generative AI for Contact Centers. Safeguarded by robust data privacy, dive into actionable insights, continuous optimization, and rapid deployment with Teneo and LLMs.
Accurate, Controllable, Enterprise Ready
and Scalable
Achieve 99% Accuracy
Teneo´s optimized accuracy for NLU, enhanced by LLMs directly impacts customer satisfaction and operational efficiency.
Enterprise Ready Scalability at its Best
Ready to scale your generative AI customer service? So are we. Teneo handles high interaction volumes, offering users support of over 100+ languages, in addition to a consistent and unparalleled experience.
Complete AI Control
Say goodbye to misunderstandings. Teneo takes charge with granular control over Generative AI deployment in every customer interaction.
Handle More.
Deliver Excellence.
Experience real impact in Generative AI. High volume handling, improves service quality, even with increased volumes. Scales and collaborates across no-tech, low-tech, and pro-tech teams.
Calls per Year Supported
Swisscom
Call Handling Cost Reduction
Healthcare Tech Leader
Reduction in Average Hold Time
CSGi
Increase in IVR Resolution Rate
Telefónica Germany
HelloFresh:
A Teneo Success Story
For a comprehensive look at how Teneo is transforming customer interactions and driving real results, explore our detailed case study.
The Future of Voice and Chat
Teneo serves as the orchestration layer for Agentic AI, empowering you to control what actions to take, when to act, and which LLM or tool to invoke. This flexibility elevates voice and chat interactions by adapting to context, intent, and user emotion with precision.
Flexible LLM Selection
Teneo enables dynamic LLM switching at runtime, allowing agents to select the best model for the task, whether for sentiment detection, entity extraction, or triaging, ensuring optimal performance and tailored outcomes for each user interaction.
Vendor Versatility
Break free from vendor lock-in. Teneo allows you to integrate multiple AI providers, giving AI agents access to the most effective models across different vendors and use cases, all within a single orchestration framework.
Continuous Improvement with Agentic Precision
Teneo supports a continuous loop of evaluation and refinement. With features like GenAI annotations, observability, and built in testing, your AI agents are constantly improving, guided by relevant data, business goals, and dynamic intent signals like urgency or emotion.
Deep Analysis and Control
Gain full visibility into every interaction with granular logs, goal tracking, and decision paths. Teneo gives you the tools to fine-tune agent behavior, enforce guardrails, and drive better outcomes with actionable insights.
Generative AI Use Cases with Teneo
Enhance Your AI Agents with Teneo Copilot
Teneo Copilot empowers your AI agents with Agentic AI by enabling seamless integration with any LLM, allowing you to effortlessly generate entries and responses. With a user-friendly interface, Copilot accelerates your workflow and enhances development capabilities, making it easy to keep your AI agents up-to-date and responsive.
Generate Classes
Generate Responses
Create Entities
Add Your Own LLM
Accurate Personalization
Deliver deeply personalized experiences with AI Agents built using Teneo’s low-code, easy-to-use AI Agent Builder. Build AI Agents that adapts to conversation context, sentiment, and behavioral cues, enabling dynamic responses, intent-driven actions, and features like dialogue summarization. The result is seamless and intuitive interactions for both users and agents.
Sentiment
Mastery
Designed using the AI Agent Builder, Teneo’s agents go beyond traditional sentiment analysis by detecting nuanced emotional signals such as sarcasm, urgency, or frustration. This advanced emotional understanding supports accurate triaging, tailored responses, and intelligent escalations that reflect true customer intent.
Goal-Oriented Conversations
Built through the AI Agent Builder, Teneo agents align to predefined business goals and user objectives, ensuring each conversation moves toward meaningful outcomes like conversions, resolutions, or task completions.
Reusable Intelligence Across Agents
Use the AI Agent Builder to share goals, personalities, and behaviors across agents. This ensures consistency in tone, logic, and performance across all customer touch points.
Multilingual Understanding
Teneo supports a native multilingual design. Agents can switch languages dynamically and maintain the same logic, ensuring a consistent and personalized experience across global audiences in over 100+ languages.
Uncompromised Data Protection
Ensure data security with Teneo's advanced measures, including ISO compliance.
Data Privacy
Our ISO27001 certification show we take security seriously.
Confidential Computing on Teneo SaaS. As simple as flipping a switch, our customers can enable confidential computing for any endpoint in Development, QA, or Production.
All data in Teneo is encrypted, whether in motion or at rest, including TLS over HTTPS for data transfer and AES256 for data storage.
Granular AI Control
Maintain governance over AI interactions. Align every conversation with your brand's voice and objectives.
Top-Tier Data Security
Prioritize user privacy with Teneo's data handling to get the full potential of Gen AI. Protect sensitive data even before processing.
Advanced security measures, including ISO compliance, ensure that user data is treated with the utmost care and confidentiality.
Additional Teneo and Generative AI Advantages
Next-Gen Agentic AI Design
Build adaptive, multimodal AI agents using the low-code, easy to use AI Agent Builder. Combine structured layouts, customizable content blocks, and data to create intelligent, context-aware experiences across any channel.
Robust Integration Capabilities
Teneo connects seamlessly with any LLM and other key integrations like CRMs and enterprise systems to retrieve, update, and act on relevant data. Using Goals defined in the AI Agent Builder, agents can track intent, make decisions based on context, and personalize interactions while driving toward specific business outcomes such as summarizing records or triggering workflows.
Gen AI Quick Start
Launch production-ready enterprise grade conversational solutions in just three steps using the AI Agent Builder, Copilot, and Retrieval-Augmented Generation (RAG). Teneo’s Agentic AI platform helps you move from prototype to impact quickly with minimal setup.
By integrating Teneo.ai’s Agentic AI into our customer enquiry system, we’ve transformed the efficiency of our hotline. Our voice-directed platform now handles enquiries faster and more accurately, optimizing the support resources available to our team.
C-level Executive
Premier National Telecom Operator
Frequently Asked Questions
What is Generative AI?
Generative AI is a type of artificial intelligence (AI) that creates human-like text and responses using large language models (LLMs) trained on massive data. Examples of LLMs include, OpenAI GPT, Google Gemini and Anthropic Claude.
How does Teneo scale in high-volume contact centers?
One of Teneo’s main strengths is its scalability to support millions of calls per year without sacrificing quality. Our platform is capable of handling millions of calls without any visible latency across different regions and countries.
What role does Teneo Copilot play?
Teneo Copilot speeds up AI agent development by using Generative AI to instantly create training data, responses, and entities. It keeps your AI agents up-to-date and ready to launch faster.
How is data privacy and security maintained?
Security is our number one priority. Teneo protects your data with advanced encryption during transit and at REST, supports ISO27001 compliance, and offers confidential computing options. Robust security measures ensure every interaction remains private and secure.
What does flexible LLM selection mean?
Flexible LLM selection allows you to choose and switch between top-performing language models based on your specific use case. This ensures optimal performance and perfectly tailored results for every interaction.
Why is Generative AI the future for contact centers?
Generative AI revolutionizes customer service by delivering natural, personalized interactions at scale. With improved accuracy, adaptability, and significant cost savings, this technology is redefining how businesses connect with customers.
The Future of LLM:
AI Orchestration
Endorsed by Apple, Google, and IBM for its groundbreaking technology in Natural Language Interaction (NLI) and Processing (NLP), Teneo stands as an award-winning SaaS platform. Join global enterprises in enhancing customer experiences with Teneo.
Experience Teneo Today
Transform Your Contact Center with Gen-AI
Ready to revolutionize your contact center with cutting-edge AI technology? Fill out the form below to take the first step towards enhancing your customer service experience. Our team of experts is eager to assist you in harnessing the power of Generative AI and maximizing the potential of your contact center.