LLM and Knowledge AI in Customer Service
Teneo Knowledge AI
Redefine Customer Service with LLM-powered Q&A, RAG and Enterprise Search. Teneo Knowledge AI empowers you to drive CX innovation with next-gen generative question answering:
Cutting Edge Conversational AI
Large Language Models
Retrieval Augmented Generation (RAG)
Vector Search Technology
Amaze customers with precise, contextual answers that are dynamically generated across structured and unstructured data sources in real time.
Skyrocket CSAT Scores with Knowledge AI
Teneo ensures every customer interaction is accurate, consistent, standardized, and of the highest quality.
Empower Agents, Delight Customers
Equip your agents with ready-to-deliver answers, enhancing efficiency and ensuring customers leave satisfied.
Empower customers to accomplish their goals in a single interaction. Through deep backend integrations, Teneo lets you combine Knowledge AI with the ability to serve and solve transactional queries from start to finish.
Slash AHT with LLM Customer Service
With Teneo, watch your Average Handle Time plummet with LLMs as customers swiftly find the answers they seek using LLM search.
Instant, Accurate, Personalized
Integrating advanced Conversational AI and any Large Language Model, Teneo Knowledge AI propels you to lead in customer experience with state-of-the-art Enterprise Generative AI solutions
Accurate Answers with Teneo Generative AI:
Precision and accurate, context-aware answers. Responses are dynamically crafted from both structured and unstructured data in real-time.
Fast Answers with Generative AI:
Zero Wait. Cut down on agent search efforts and give customers the answers with any Generative AI LLM-model.
Why have multiple interactions when one will do? Reduce callbacks. Teneo ensures that the customer's journey is smooth as our powerful integration capabilities allows customer to accomplish their goal.
Teneo Knowledge AI is The Future of Agent Support
Boost agent performance with Teneo's insights, interaction summaries, and real-time optimal response suggestions for peak potential.
Faster Resolution Time
Instant Information Access is a shortcut to knowledge. Find the right info instantly, boosting efficiency and loved customers.
Reduced Training Time
New agents can be onboarded faster as they don't need to memorize or search through vast databases; Teneo brings the information to them.
Every agent, regardless of experience, has access to the same information, ensuring consistent and accurate responses to customer queries.
Improve Operational Efficiency
With Teneo, agents have the freshest support data at their fingertips.
Teneo's Knowledge AI and seamless CRM integrations mean every conversation is tailored to each customer, turning ordinary interactions into memorable experiences.
Teneo´s personalized output layer, makes interactions accurate and tailored to the individual user.
Master Information Access with Teneo Knowledge AI
Optimal Performance with LLM Flexibility
Tailor any LLM selection to perfectly match your needs and achieve unparalleled results with TLML.
Choose Your Best Vendor Match
With Teneo, you can handpick any LLM-model for any unique scenario, ensuring you're always equipped with the market's best choice.
Insightful Analysis & Mastery Control
Delve deep into every interaction with Teneo. Extract valuable insights, fine-tune performance, and command every conversation with precision.
Evolve with Teneo
Teneo's cutting-edge capabilities ensure your AI strategy is in a state of perpetual enhancement, adapting and excelling with every interaction.
Explore Teneo Knowledge AI in Action
Show me Generative AI-powered QnA and Search in Teneo!
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Revolutionize Customer Interaction
Effortless Integration & Management
Reliability, Compliance, & Efficiency
Ready for the LLM Revolution?
Discover how Teneo amplifies your contact center's potential. Dive into the future. Dive into Teneo!
Let customers access the information they need instantly!
Teneo Knowledge AI, fortified with RAG, cutting-edge vector search and LLMs, delves into diverse knowledge reservoirs to pinpoint and present the perfect answer.
Data Insights and Control for Knowledge AI
Unparalleled Data Clarity and Command
Navigate, refine, and enhance extracted content with ease. With Teneo, you can categorize, filter, and ensure the utmost accuracy in every response. Quality and Control.
Trace Every Answer
With Teneo, you're never in the dark. Trace responses back to their source, ensuring transparency and trust.
Customizable User Experience
You're in the driver's seat. Whether it's text, rich media, or detailed references, Teneo gives you the control to decide the output.
Boost Your Support with Teneo Knowledge AI
Upgrade your contact center. Shift from traditional methods to quick, AI-powered answers.
Launch conversational solutions swiftly with Teneo.
With Teneo QuickStart you can instantly transform your knowledge sources into state of art AI dialogues – while being fully confident of quality and control. Using Teneo data and optimization features your solution will quickly and effortlessly grow and learn from every interaction. All within an AI-enterprise level platform. #LowEffort #LowCost #Quick #Learn #Grow #Optimize
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Transform Your Contact Center with Gen-AI
Ready to revolutionize your contact center with cutting-edge AI technology? Fill out the form below to take the first step towards enhancing your customer service experience. Our team of experts is eager to assist you in harnessing the power of Generative AI and maximizing the potential of your contact center.