See what Teneo can automate in your contact center

Discovery calls run for 30 minutes. We will ask about your current contact center setup, call volumes, and the interactions you most want to automate. By the end of the call, you will have a realistic automation estimate specific to your environment — not a generic benchmark. There is no obligation to proceed and no sales pitch prepared in advance.

Most enterprise customers launch a pilot within 2 to 4 weeks of the first discovery call. Full deployment across multiple lines of business typically completes within 60 days. Teneo's low-code Agent Builder and prebuilt CCaaS connectors for Genesys Cloud and Amazon Connect eliminate the integration work that slows down most AI deployments.

Teneo is designed for enterprise contact centers handling high inbound call volumes — typically 500,000 or more interactions per month. The platform currently powers more than 17,000 AI agents in production globally, including deployments at Telefónica Germany handling millions of calls per month. Teneo also supports multilingual operations across more than +86 languages from a single platform instance.

Traditional contact center calls cost between $2.70 and $5.60 per interaction when agent time, infrastructure, and handling costs are included. Teneo-automated calls cost as little as $0.40 per interaction. For a contact center handling 1 million calls per month, that difference compounds to tens of millions in annual savings. One enterprise customer reduced costs by $32.4 million per month after deploying Teneo across Tier 1 support.

Yes. Teneo integrates with Genesys Cloud, Amazon Connect, and more than 80 other contact center and channel platforms through the Teneo Contact Center Connector Framework. Deployment does not require replacing your existing infrastructure. Teneo sits on top of your current stack and automates interactions without disrupting the systems your teams already use.

Teneo achieves 99% accuracy in intent and entity recognition across voice and chat. This is made possible by TLML — Teneo Linguistic Modeling Language — a deterministic layer that works alongside large language models to eliminate the hallucinations and misrouting common in LLM-only systems. In published deployments, Teneo has reduced misrouting by up to 90% compared to legacy IVR setups.

Teneo is certified under ISO 27001, SOC 2 and GDPR, and is compliant with the EU AI Act and HIPAA. The platform supports on-premise, private cloud and SaaS deployments. All interactions use enterprise-grade encryption. PII detection and redaction are built into the platform and applied in real time, with no additional configuration required.