Editor's Picks
Contact Center AutomationAI Phone System: How Enterprise Contact Centers Deploy AI Phone Agents at Scale
Enterprise contact centers are rethinking phone customer service in 2026. The shift: from legacy IVR menus and human-heavy call handling to AI phone systems that deploy intelligent
AI AgentsConversational AI in Retail: How Enterprise Retailers Deploy AI Across Voice, Chat, and Omnichannel
Retail customer service runs on fundamentally different economics than other verticals. Volume spikes are predictable and extreme (Black Friday, holiday, back-to-school, seasonal p
Contact Center AutomationHow to Avoid AI Hallucinations in Genesys Cloud
A practical guide for Genesys Cloud CX leaders on where deterministic control is non-negotiable, why pure LLM agents create enterprise risk, and how Teneo Hybrid AI Agent
Customer Experience, Customer SuccessCall Deflection Is the Wrong Metric. Here’s What to Measure Instead.
Call deflection is a contact center strategy that redirects inbound customer calls away from live agents — to self-service portals, chatbots, SMS, IVR menus, or AI voice agents — t
Customer Experience, Customer SuccessCall Deflection Is the Wrong Metric. Here’s What to Measure Instead.
Call deflection is a contact center strategy that redirects inbound customer calls away from live agents — to self-service portals, chatbots, SMS, IVR menus, or AI voice agents — t
Contact Center Automation, Customer ExperienceHow to Increase Call Containment in Genesys Cloud
Why most Genesys Cloud automation programs plateau between 20% and 40% containment — and how a conversational, end-to-end approach moves the number into the 60–80% range in total c
Agentic AI, AI AgentsWhat is an Enterprise AI Platform? Structural Requirements and Scaling
In the rush to adopt generative technology, many organizations have fallen into the trap of “Shadow AI”—a fragmented landscape where individual teams deploy disconnecte
Agentic AI, AI AgentsBeyond the Stopwatch: Modernizing Contact Center KPIs for the AI Era
I once sat in a boardroom where a Director of Operations beamed with pride because their Average Handle Time (AHT) had dropped by twenty seconds across the board. On paper, they we
Agentic AI, AI AgentsAI Calling Agent: How Voice Automation Actually Works in 2026
If you’ve ever shouted “Representative!” into your phone out of pure frustration, you know why legacy phone systems are dying. Nobody wants a menu. They want an answer.
Agentic AIYou Don’t Need Smarter AI. You Need Better Control
Most organizations don’t have a decision problem; they have a communication problem. They’ve already invested heavily in policy engines, rules systems and decision-making logic. Th
Contact Center AutomationFrom Bot Flows to Conversational IVR in Genesys Cloud
You built your bot flows in Genesys Architect. You defined your intents, mapped your slots, configured your fallback paths, and tested everything in the sandbox. And for structured
Contact Center AutomationVoice Accuracy in Genesys Cloud: The Foundation Your Self-Service Can’t Afford to Ignore
You have invested in Genesys Cloud. You have built your IVR flows, configured your voicebot, and set your containment targets. But if the AI at the front of your voice channel cann
Tools
Get Your Personalized ROI Report
Discover how much your contact center could save with Teneo AI agents. Try our ROI Calculator and get your results in minutes.
Latest Articles
Get the Latest Industry News in Your Inbox
Contact Center Automation, Customer ExperienceHow to Increase Call Containment in Genesys Cloud
Why most Genesys Cloud automation programs plateau between 20% and 40% containment — and how a conversational, end-to-end approach moves the number into the 60–80% range in total c
Agentic AI, AI AgentsWhat is an Enterprise AI Platform? Structural Requirements and Scaling
In the rush to adopt generative technology, many organizations have fallen into the trap of “Shadow AI”—a fragmented landscape where individual teams deploy disconnecte
Agentic AI, AI AgentsBeyond the Stopwatch: Modernizing Contact Center KPIs for the AI Era
I once sat in a boardroom where a Director of Operations beamed with pride because their Average Handle Time (AHT) had dropped by twenty seconds across the board. On paper, they we
Agentic AI, AI AgentsAI Calling Agent: How Voice Automation Actually Works in 2026
If you’ve ever shouted “Representative!” into your phone out of pure frustration, you know why legacy phone systems are dying. Nobody wants a menu. They want an answer.
Agentic AIYou Don’t Need Smarter AI. You Need Better Control
Most organizations don’t have a decision problem; they have a communication problem. They’ve already invested heavily in policy engines, rules systems and decision-making logic. Th
IVR
Agentic AI, AI AgentsBeyond the Stopwatch: Modernizing Contact Center KPIs for the AI Era
I once sat in a boardroom where a Director of Operations beamed with pride because their Average Handle Time (AHT) had dropped by twenty seconds across the board. On paper, they we
Agentic AI, AI AgentsAI Calling Agent: How Voice Automation Actually Works in 2026
If you’ve ever shouted “Representative!” into your phone out of pure frustration, you know why legacy phone systems are dying. Nobody wants a menu. They want an answer.
Agentic AI, AI AgentsI Evaluated 8 Enterprise AI Voice Agents for Customer Service in 2026 — Here’s What Actually Matters
Most AI voice agent comparisons are built around features: latency numbers, language counts, voice realism scores. For a consumer app, that framing is fine. For an enterprise conta
The Future of Conversational IVR and Why VX is the Way Forward
This e-book covers the future of Conversational IVR and how an improved Voice Experience (VX) can save €3,2 M annually.
Company News
- Artificial Solutions Announces Rebrand to Teneo.ai, Signaling a New Era in Voice AI and Customer Service Automation 2024-08-19
- Teneo Unveils 7.5 with New Copilot Features and an Updated Studio Web Experience 2024-05-06
- Teneo 7.4 Launches with Groundbreaking Generative AI Copilot Features to Transform Chat Development 2024-02-14
- Teneo.ai at CCW2024: Revolutionizing Customer Service with AI 2024-02-06
Product Blog
ProductWebinar on Demand: 2026 AI Report, Customer Gap vs Automation strategy
We’re excited to announce that our latest webinar, “2026 AI Report: Customer Gap vs Automation Strategy, Trends and Pitfalls within Conversational AI and Voice AI,” is now availabl
ProductIntroducing Teneo Real-Time Testing for Agentic AI
We are thrilled to announce the launch of Teneo Real-time testing capabilites; a milestone update centered on our breakthrough Real-Time Voice AI testing platform. This release is
ProductIntroducing Teneo Web Widget 2.0: Built for real journeys
Web chat is often the first place customers go when something breaks, when they are stuck, or when they need an answer right now. Businesses that use chatbots see up to a 38% incre
Whitepapers
Are you looking for the best practices or industry trends? Explore our latest whitepapers
E-Books
Gain a deeper understanding of the challenges and opportunities in AI industry
RFI Templates
RFI Templates for voice AI, conversational AI & IVR solutions
Call Center Glossary
Plain explanations of contact center and conversational AI terms.
Reports
2023 Contact Center Report: Revolution in IVR & Voice Experience
The future of Contact Centers is here. Dive into our 2023 IVR and Voice Experience Report, conducted by ContactBabel, and discover how Contact…
DMG Conversational AI Solutions Report 2025
DMG Consulting's 2025 Conversational AI report reveals Teneo's outstanding achievement: Top scores across all vendor satisfaction categories
The Inner Circle Guide to First-Contact Resolution - US Edition
Embark on the journey to revolutionize your customer support operations. Get "The Inner Circle Guide to First-Contact Resolution- US" today.
Customer Experience
Customer Experience, Customer SuccessCall Deflection Is the Wrong Metric. Here’s What to Measure Instead.
Call deflection is a contact center strategy that redirects inbound customer calls away from live agents — to self-service portals, chatbots, SMS, IVR menus, or AI voice agents — t
Customer Experience, Customer SuccessCall Deflection Is the Wrong Metric. Here’s What to Measure Instead.
Call deflection is a contact center strategy that redirects inbound customer calls away from live agents — to self-service portals, chatbots, SMS, IVR menus, or AI voice agents — t
Contact Center Automation, Customer ExperienceHow to Increase Call Containment in Genesys Cloud
Why most Genesys Cloud automation programs plateau between 20% and 40% containment — and how a conversational, end-to-end approach moves the number into the 60–80% range in total c
Contact Center Automation
Contact Center AutomationAI Phone System: How Enterprise Contact Centers Deploy AI Phone Agents at Scale
Enterprise contact centers are rethinking phone customer service in 2026. The shift: from legacy IVR menus and human-heavy call handling to AI phone systems that deploy intelligent
Contact Center AutomationHow to Avoid AI Hallucinations in Genesys Cloud
A practical guide for Genesys Cloud CX leaders on where deterministic control is non-negotiable, why pure LLM agents create enterprise risk, and how Teneo Hybrid AI Agent
Contact Center Automation, Customer ExperienceHow to Increase Call Containment in Genesys Cloud
Why most Genesys Cloud automation programs plateau between 20% and 40% containment — and how a conversational, end-to-end approach moves the number into the 60–80% range in total c
Real results with the power of Teneo
We help high-growth companies like Telefónica, HelloFresh and Swisscom find new opportunities with our technology.
Interested to learn what we can do for your business?