Teneo is the independent AI layer that automates voice on top of Genesys Cloud and any contact center.
Teams comparing Genesys for conversational AI often want automation that stays neutral across contact center vendors. Teneo runs as an independent AI layer on top of your existing contact center and orchestrates any CCaaS, including Genesys Cloud and Amazon Connect. It reaches 99% accuracy in intent and entity detection and contains over 60% of calls.
Teneo combines Teneo Linguistic Modeling Language with large language models from providers such as OpenAI GPT and Anthropic Claude. That hybrid design holds 99% accuracy in intent and entity detection, cuts LLM costs by 98% and keeps output under control. It deploys in 60 days on top of your contact center.
Containment: over 60% of contacts resolved within a single call.
Scale: 17,000+ AI agents in production, 1 billion+ interactions a year, peaks of 25 interactions per second.
Reach: 86+ languages with dialect and accent support.
Security: SOC 2 Type I and Type II, ISO 27001 and Cyber Essentials.
Connectivity: orchestrates any CCaaS, including Genesys Cloud and Amazon Connect.
Customers speak naturally instead of pressing menu keys. Teneo voice agents understand intent and resolve the request, containing over 60% of contacts within a single call.
Teneo Linguistic Modeling Language combined with large language models holds 99% accuracy in intent and entity detection and keeps output under control.
Pre-built integrations for Genesys Cloud and Amazon Connect. Enhance your existing stack without ripping and replacing.
No menus, no keypads. Customers describe their issue in their own words, and Teneo's Voice AI listens and understands intent instantly.
Teneo Linguistic Modeling Language parses intent precisely, even with negation, accents and complex phrasing. Large language models add generative fluency while deterministic rules keep output under control.
Routine issues resolved autonomously. Complex cases transfer to agents with complete conversation history, sentiment analysis, and suggested next steps.
Telefónica replaced keypad menus with Teneo OpenQuestion, so customers describe what they need in natural language across four languages.
Conversational IVR in production
6% increase in call to resolution
Almost 1 million calls a month
Four languages covered
See how Teneo automates calls across your existing contact center.
