Teneo's Voice AI
Transform Customer Interactions with
Teneo Voice AI
Unlock the power of natural, digital voice agent interactions with Teneo Conversational IVR.
Improve customer experiences by adding Teneo´s Voice AI to any Conversational AI platform for the first step to the Agentless Contact Center.
80+ Integrations with the Conversational AI Systems Your Brand is Already Using
Automate support calls, improve customer experience, and drive growth with Teneo Conversational IVR's for seamless voice AI integration and agentless contact center automation.
Get the Best Voice AI
Top Value Propositions
Best ROI in Voice AI
+50% proven automation in voice and chat in less than 3 weeks for +1 million calls per month.
LLM Orchestration
Leverage LLM orchestration for voice and chat for enterprises to deliver accurate, natural, and engaging voice interactions.
Scalable Solutions
Adaptable for peak hours and automates +100 languages.
Bring your AI agents to life with natural, engaging voices.
Voice AI for AI Agents
Teneo integrates with any speech provider to create ultra-realistic, industry-specific voices tailored to your brand. Let’s explore some examples below:
Madda Drive
Female - English (UK)
- Confident
- Tech-Savvy
- Enthusiastic
Automotive
Chris Code
Male - English (UK)
- Analytical
- Calm
- Detail-Oriented
Software & Technology
Marie Skye
Female - English (US)
- Friendly
- Helpful
- Organized
Airlines
Andreas Vault
Male - English (US)
- Trustworthy
- Authoritative
- Empathetic
Banking
Nuria Cart
Female - English (US)
- Cheerful
- Enthusiastic
- Proactive
Retail
Per Shield
Male - English (US)
- Dependable
- Knowledgeable
- Formal
Insurance
Yoleidy Care
Female - English (US)
- Compassionate
- Patient
- Knowledgeable
Healthcare
Fredrik Connect
Male - English (US)
- Friendly
- Resourceful
- Resonant
Telco
Roger Wander
Male - English (UK)
- Adventurous
- Optimistic
- Approachable
Travel
Patrik Welcome
Male - English (US)
- Hospitable
- Attentive
- Authentic
Hospitality
Maria Power
Female - English (US)
- Efficient
- Reliable
- Calm
Utility
Eric Shop
Male - English (US)
- Approachable
- Knowledgable
- Happy
E-Commerce
Features
Automate Your Support Calls
Reduce wait times and enhance customer satisfaction with inbound and outbound calls using voice AI.
Lower
Costs
Resolve FCR with Voice AI even during peak hours and repurpose staff for high value tasks.
Multi-Language Support
Communicate effortlessly with global customers in their native languages with a 24x7 available digital agent.
Enhanced
Security
Protect customer data with robust, enterprise-grade security measures.
Generative AI Integration
Use generative AI and LLM orchestration by Teneo to improve the quality and naturalness of voice interactions.
Success Indicators
Revenue Growth
Drive business growth through minimized churn, enhanced customer engagement, and loyalty.
Cost of Service
Reduce service costs by optimizing resource allocation and automating routine inquiries.
Increased Customer Satisfaction
Achieve higher customer satisfaction scores with responsive and natural voice interactions.
Call Containment
Ensure callers are served effectively without unnecessary transfers by providing seamless self-service options that address their needs directly.
Response Time
Guarantee that when needed, callers will always be connected to a subject matter expert for quick and accurate support.
Cost per Call
Significantly reduce costs with automation: Traditional calls range from $2.70 to $5.60, while automated calls cost as little as $0.4.
Customer Effort Score
Lower the customer effort score by making interactions more intuitive and hassle-free.
Operational Efficiency
Improve call resolution times and reduce operational costs.
First Call Resolution
Boost first call resolution rates through intelligent routing and access to real-time insights.
Average Handling Time
Eliminate wait times entirely, ensuring that customers get the assistance they need promptly and efficiently.
For customer it's very important in our opinion that the IVR is human-like so that is the fluent conversation. And with Teneo, we improved it, very, very much!
Jürgen Schneider
Technical Tribe Lead, Telefónica Germany
Whitepaper
Transforming Customer Service Automation with Agentless Contact Centers.
Learn more about transforming customer service automation with agentless contact centers by downloading our comprehensive whitepaper
Frequently Asked Questions
Common Voice AI and Teneo's Voice AI questions answered:
What makes Teneo Voice AI different from traditional IVR systems?
Teneo Voice AI lets callers speak naturally, unlike traditional 1980s like “press 1, press 2” keypad menus. It uses advanced intent recognition with industry leading 99% accuracy and LLM orchestration to understand what customers want and resolve their issues directly, improving automation and customer satisfaction.
How quickly can we implement Teneo Voice AI?
Most customers launch a pilot within 2 to 4 weeks. Full deployment across multiple lines of business typically takes under 60 days, with measurable ROI often seen immediately.
Does Teneo Voice AI support multiple languages and accents?
Yes. Teneo supports over +86 languages natively, including its regional dialects out of the box. We also offer accent-specific localization and libraries using native tools to ensure high performance in every market.
Is customer data secure when using Voice AI?
Absolutely. Teneo Voice AI uses enterprise-grade encryption, supports role-based access control (RBAC), and complies with standards like ISO 27001, EU AI Act, and GDPR. Deployments can be on-premise, in a private cloud, or within a secure SaaS environment.
How do we measure the success of Teneo Voice AI after launch?
Success is measured using KPIs like call containment rate, cost per call, average handle time, CSAT, and first call resolution. Teneo provides access to analytics and supports exporting data to your preferred BI tools for tracking and optimization.
Teneo
Conversational IVR
For more detailed insights, visit Teneo Conversational IVR Solution — The ultimate Conversational IVR and Voice AI solution.
See the Power of Teneo in Action
Begin your Teneo journey by filling a simple form, providing basic information, and schedule a free guided demo.