ADD CONVERSATIONAL AUTOMATED SUPPORT INTO YOUR CONTACT CENTER
Boost your Genesys IVR With AI
Connect your customers with the right agent, every time.
Access the OpenQuestion plugin for the Genesys Cloud CX™ platform, now.
SAME INFRASTRUCTURE, JUST BETTER
Unleash the Power of AI in Your Existing Genesys Ecosystem
OpenQuestion allows organizations to replace traditional phone touch pad-based and outdated voice based menus with conversational routing and automation. Built on the award-winning SaaS-platform Teneo, the solution supports 86 languages and dialects and seamlessly integrates with the Genesys Cloud CX™, ecosystem.
- Route customers to the right queue, using Conversational automation
- Provide agents with relevant info already disclosed though the conversation with the solution, so they can provide better and faster service
- Get better visibility on the reasons why customers are calling your contact center
- Increased automation and ROI of the existing contact center infrastructure
Enterprises and Integrators have delivered unmatched customer experience in record time using Teneo and OpenQuestion.
FROM ‘MEH’ TO ‘WOW’ WITH OPENQUESTIONS in 90 Days (or LESS!)
Transform Your Customer and Employee Experience
- Pre-built flows for direct routing and conversational clarification when users don’t provide sufficient information
- FAQ and common situation handling such as empty inputs, nonsense, user-requested repetition, and very long inputs
- Callback functionality, sentiment analysis and summarization before handover to the agent
- Machine Learning, Large Language Models (LLM) and a patented TLML
- Impacts key contact center KPIs by increasing NPS scores and automation while reducing misroutes, redials and transfers between agents
- OpenQuestion also expands Genesys Cloud CX with ChatGPT features through the Teneo GPT connector
See Real Results With the Power of OpenQuestion
We help high-growth companies like Telefónica, HelloFresh, Škoda and Swisscom find new opportunities through AI conversations.
Interested to learn what we can do for your business?