Automate Your Contact Center with Agentic AI
Enterprise Call Center Automation Solutions for Voice and Chat
Cut operational costs by up to 90% with automated customer service agents that resolve routine and complex inquiries across voice and chat, reducing cost per call from $6 to under $0.50.
Why Call Center Automation Fails Without Accuracy
Most automation in call centers falls short because AI can’t reliably understand what customers actually mean. Misrouted calls, frustrated customers, and agents cleaning up bot mistakes. Teneo's Hybrid AI changes that with 99% intent recognition accuracy powered by TLML™ and leading LLMs including OpenAI GPT and Anthropic Claude.
99% intent recognition accuracy
Handles complex multi-turn conversations
Works across voice, chat, and digital channels
Reduces call misrouting by 90%
Conversational IVR
Replace "press 1 for sales" with natural speech. Customers describe their issue in their own words, and Teneo understands and routes instantly.
Hybrid AI Engine
TLML™ plus LLM orchestration delivers deterministic accuracy with generative fluency. No hallucinations, no surprises.
Native CCaaS Connectors
Pre-built integrations for Genesys Cloud and Amazon Connect. Enhance your existing stack without ripping and replacing.
Customer Speaks Naturally
No menus, no keypads. Customers describe their issue in their own words, and Teneo's Voice AI listens and understands intent instantly.
AI Interprets with 99% Accuracy
TLML™ parses intent precisely, even with negation, accents, and complex phrasing. LLMs add generative fluency while deterministic rules ensure control.
Resolved or Handed Off with Full Context
Routine issues resolved autonomously. Complex cases transfer to agents with complete conversation history, sentiment analysis, and suggested next steps.
Telefónica sets new industry standards for CAI projects
Customers all over Germany hated calling for support from Telefónica when dealing with keypad navigation. Until Open Question was implemented and changed everything...
Record levels of service
6% increase in call to resolution
1 million phone calls/month
Four languages covered
See Real Results with Contact Center Automation
We help high-growth companies like Telefónica, HelloFresh, and Swisscom transform customer service with AI that actually works.
Interested to learn what we can do for your business?