What is contact center AI software?
Contact center AI software automates intent, routing and resolution across channels. Teneo orchestrates it from one layer on top of your contact center and reaches 99% accuracy in intent and entity detection.
Contact Center AI Software for Enterprise Teams
Teneo orchestrates AI across your contact center without replacing what you run.
Enterprise teams want one AI layer across the contact center, not a stack of disconnected bots. Teneo orchestrates any CCaaS, including Genesys Cloud and Amazon Connect. It runs on top of the infrastructure you already operate.
What Teneo brings to the contact center
Teneo combines Teneo Linguistic Modeling Language with large language models from providers such as OpenAI GPT and Anthropic Claude. The hybrid design holds 99% accuracy in intent and entity detection, keeps output under control and cuts LLM costs by 98%. It deploys in 60 days.
Containment: over 60% of contacts resolved within a single call.
Scale: 17,000+ AI agents in production, 1 billion+ interactions a year, peaks of 25 interactions per second.
Reach: 86+ languages with dialect and accent support.
Security: SOC 2 Type I and Type II, ISO 27001 and Cyber Essentials.
Connectivity: orchestrates any CCaaS, including Genesys Cloud and Amazon Connect.
Natural language voice
Customers speak naturally instead of pressing menu keys. Teneo voice agents understand intent and resolve the request, containing over 60% of contacts within a single call.
Hybrid AI Engine
Teneo Linguistic Modeling Language combined with large language models holds 99% accuracy in intent and entity detection and keeps output under control.
Native CCaaS Connectors
Pre-built integrations for Genesys Cloud and Amazon Connect. Enhance your existing stack without ripping and replacing.
Customer Speaks Naturally
No menus, no keypads. Customers describe their issue in their own words, and Teneo's Voice AI listens and understands intent instantly.
AI Interprets with 99% Accuracy
Teneo Linguistic Modeling Language parses intent precisely, even with negation, accents and complex phrasing. Large language models add generative fluency while deterministic rules keep output under control.
Resolved or Handed Off with Full Context
Routine issues resolved autonomously. Complex cases transfer to agents with complete conversation history, sentiment analysis, and suggested next steps.
Telefónica automates voice at scale with Teneo
Telefónica replaced keypad menus with Teneo OpenQuestion, so customers describe what they need in natural language across four languages.
Conversational IVR in production
6% increase in call to resolution
Almost 1 million calls a month
Four languages covered