Teneo.ai, a leader in Voice AI technology, is pleased to announce its strategic partnership with AppDirect, a premier B2B subscription commerce platform. This collaboration aims to make Teneo’s advanced AI-driven conversational solutions widely accessible to U.S. businesses through the AppDirect marketplace, addressing the growing demand for voice-enabled customer service automation and AI-powered phone support.
Based in San Francisco, AppDirect has long been a driving force in B2B subscription commerce, celebrated for its extensive network that seamlessly connects technology providers, advisors, and businesses. With over 1,000 technology providers, 10,000 advisors, and a subscriber base exceeding 5 million, AppDirect is recognized as a trusted partner in streamlining the buying, selling, and management of technology solutions.
Teneo.ai’s voice-enabled AI platform empowers businesses to reduce contact center costs by up to 50%, thanks to advanced AI-driven phone support that can handle up to 60% of inbound calls autonomously. Designed to integrate seamlessly with existing phone systems, Teneo platform enables rapid deployment, supporting high call volumes and complex inquiries to enhance customer satisfaction through zero wait times and first-call resolution.
Per Ottosson, CEO of Teneo.ai, stated, “Partnering with AppDirect marks a pivotal moment in our mission to deliver impactful AI solutions to businesses. Using the latest AI technologies, Teneo is the only proven solution in the market that can answer 1000’s of simultaneous calls and connect to backend systems to resolve 60% of all inbound queries. Enhancing platforms like Genesys, your GenAI RAG, Cisco, NICE, Dialogflow and Lex to offer a full-fledged phone agent. This partnership makes it easier than ever for businesses to finally transform customer service and move from deflection to resolution.”
AppDirect’s leadership is recognizing an increased demand among businesses for AI-driven customer service capabilities. With Teneo’s solutions now available, AppDirect is positioned to offer its partners and advisors a powerful tool that integrates with existing enterprise systems, scales alongside business needs, and drives down operational costs.
“We’re thrilled to welcome Teneo.ai into the AppDirect Marketplace,” commented Renée Bergeron, AppDirect Chief Operating Officer. “With Teneo’s proven AI capabilities, our partners can provide customers with a cost-effective, transformative solution for voice support, creating new efficiencies while strengthening customer satisfaction.”
This partnership is set to help US consumers by making it easy for more companies to drive instant resolution. AppDirect’s reach and Teneo’s technology will make AI work for more companies.
For further details on this partnership or to schedule an interview, please contact Marie Angselius-Schönbeck, Chief Impact Officer, Teneo.ai at marie.angselius@teneo.ai.
About AppDirect
AppDirect is a San Francisco-based B2B subscription commerce platform company that brings together technology providers, advisors, and businesses to simplify how they buy, sell, and manage technology. More than 1,000 providers, 10,000 advisors, and 5 million subscribers rely on the AppDirect ecosystem of subscription marketplaces to power their innovation, growth, and success.
FAQs
How does the Teneo AI and AppDirect partnership deliver up to 50% cost savings in AI-driven phone support?
The Teneo AI and AppDirect partnership delivers exceptional cost savings through comprehensive voice AI automation:
(1) Strategic Integration: 100% automation of level 1 support with 99% accuracy through AppDirect’s marketplace distribution and Teneo’s advanced AI capabilities while reducing cost per interaction from $5.60 to $0.40,
(2) Streamlined Deployment: Simplified implementation process through AppDirect’s platform enabling rapid deployment in 60 days from concept to production,
(3) Operational Efficiency: +60% containment success eliminating need for human agent escalation in most phone support interactions,
(4) Resource Optimization: 85% reduction in staffing costs enabling organizations to reallocate resources to strategic initiatives and high-value activities,
(5) Scalable Solutions: Handle unlimited phone support volume without proportional cost increases through intelligent automation,
(6) Quality Consistency: Standardized service excellence achieving significant increase in first contact resolution and superior customer satisfaction,
(7) Market Access: AppDirect’s extensive partner network enabling rapid market penetration and customer acquisition.
Organizations implementing the partnership solution achieve up to 50% cost savings while improving phone support quality and customer experience through advanced voice AI automation. Explore Teneo’s voice AI solutions to see comprehensive cost savings, or learn about our Microsoft partnership for enterprise marketplace benefits.
What specific advantages does the AppDirect marketplace provide for Teneo AI voice solutions and customer implementations?
The AppDirect marketplace provides significant advantages for Teneo AI voice solutions:
Market Access:
(1) Extensive Partner Network: Access to AppDirect’s global ecosystem of technology partners and resellers enabling rapid market expansion and customer reach,
(2) Simplified Procurement: Streamlined purchasing process through established marketplace relationships reducing implementation barriers and accelerating adoption,
(3) Trust and Credibility: Association with AppDirect’s established marketplace reputation enhancing customer confidence and adoption rates,
(4) Channel Optimization: Efficient distribution through proven marketplace channels reducing sales cycles and implementation complexity. Implementation
Benefits:
(1) Accelerated Deployment: Faster implementation through AppDirect’s established integration frameworks and support infrastructure,
(2) Reduced Risk: Lower implementation risk through marketplace validation and established partnership protocols,
(3) Enhanced Support: Comprehensive support ecosystem combining AppDirect’s marketplace expertise with Teneo’s AI technology leadership,
(4) Scalable Growth: Platform foundation supporting rapid scaling and expansion as business needs evolve.
Business Value: The partnership enables organizations to achieve 99% accuracy, +60% containment success, and 85% reduction in staffing costs while benefiting from AppDirect’s marketplace advantages. Customers report 40-60% faster implementation timelines and 50-70% better adoption rates compared to traditional AI deployment approaches. Download our seamless transition whitepaper for detailed marketplace advantage analysis, or explore our Google Cloud partnership to see additional marketplace benefits.
What implementation strategies maximize the benefits of the Teneo AI-AppDirect partnership for voice AI transformation?
Maximizing Teneo AI-AppDirect partnership benefits requires strategic implementation approaches:
(1) Marketplace Leverage: Utilization of AppDirect’s established procurement and implementation processes for streamlined voice AI deployment,
(2) Partnership Optimization: Strategic use of combined Teneo AI technology and AppDirect marketplace capabilities for maximum business value,
(3) Integration Planning: Seamless connection with existing business systems through AppDirect’s integration frameworks and Teneo’s API capabilities,
(4) Performance Targeting: Implementation focused on achieving 99% accuracy, +60% containment success, and up to 50% cost savings through optimized voice AI automation,
(5) Change Management: Comprehensive organizational transformation leveraging partnership support resources and proven methodologies,
(6) Quality Assurance: Extensive testing ensuring significant increase in first contact resolution and reliable performance across all voice support scenarios,
(7) Continuous Optimization: Ongoing improvement through partnership-supported monitoring and enhancement capabilities.
Success Factors: The Teneo AI-AppDirect partnership enables rapid deployment achieving 85% reduction in staffing costs and superior voice AI performance within 60 days from concept to production. Organizations following partnership-optimized strategies achieve 90%+ implementation success rates and maximum value realization through combined marketplace and technology advantages. Get our IVR RFI template to develop your partnership strategy, or explore our Amazon AWS Connect partnership for comprehensive marketplace transformation guidance.