Connect your customers with the right agent, every time
Add Conversational Automated Support to Google Cloud
Enable your Contact Center to decrease call misrouting and reduce costs through natural language automation.
why settle for 'good' when you can have 'extrordinary'
Combine The Power of Google Ecosystem with +20 years of Conversational AI Experience
3
Sprint Delivery
99%
Intent Detection
+18
tNPS
$39M
Annual Savings
Teneo Conversational IVR: AI Routing at Enterprise Scale
Replace outdated phone menus with a conversational, intelligent IVR that understands customers in 86 languages and dialects. Built on the award-winning Teneo SaaS platform, it integrates seamlessly with the Google Cloud ecosystem; enhancing Speech-to-Text, Text-to-Speech, DialogFlow, and building dashboards with data on Google Charts, so you can offer faster, more personalized service.
Teneo Conversational IVR includes:
- Conversational Routing that gets customers to the right queue the first time
- Agent Context Sharing with Smart Agent Handover so agents receive all relevant information upfront
- Insights & Reporting to understand why customers are calling
- Higher ROI by boosting automation rates in existing contact center infrastructure
Seamless Integration with Google Cloud
Teneo connects effortlessly to your Google Cloud contact center environment; whether you’re building your own integrations or leveraging out-of-the-box connectivity. Deploy faster, scale confidently, and keep your customer experience future-ready.
Public
API
Integrate Teneo directly into your platform with stable, versioned endpoints for the entire agent lifecycle; create, update, test, and deploy. Built for reliability, our API includes observability, optimization, and predictable upgrades, giving your developers control without slowing innovation.
Contact Center Connector Framework (CCCF)
Purpose-built for CCaaS providers like, Google Cloud’s Contact Center AI (CCAI). CCCF delivers high-throughput, resilient connectivity between Teneo Conversational IVR and Google-powered workflows. Streamline routing, carry context seamlessly, and ensure every deployment is fast, stable, and ready to scale.
Real Customers.
Real Results.
Enterprises and Integrators have delivered unmatched customer experience in record time using Teneo Conversational IVR.
Teneo Conversational IVR: Feature-rich, out of the box
Help Your Agents Serve Customers Better;
With Built-In AI Innovation
Teneo Conversational IVR comes packed with advanced features that deliver value from day one, no heavy custom development required. From smarter call routing to relevant AI insights, Teneo ensures every customer interaction is faster, more accurate, and more satisfying.
Key Capabilities
AI Agent Builder
A native, no-code interface for designing, managing, and optimizing AI Agents in Teneo. Visually compose agents by combining reusable skills, tools, personalities, goals, and LLMs, configure data integrations, set guardrails, and test flows; all before going live.
Gen AI Overview
An interactive visual dashboard that maps out how your AI Agents work, showing connected LLMs, personalities, and goals, along with their triggered flows. Gain clear insights into agent composition, usage trends, and behavioral patterns so you can continuously optimize.
Smart Handling
of Common Scenarios
Empty inputs, repeated requests, irrelevant responses, and lengthy inputs are handled naturally.
Proactive
Agent Support
Callback scheduling, sentiment analysis, and conversation summarization before handover to a live agent.
Proven Contact
Center Impact
Increase NPS, boost automation rates, and reduce misroutes, redials, and unnecessary transfers.
Advanced AI Under the Hood
Machine Learning, Large Language Models (LLM), and our proprietary TLML for deep understanding and adaptability.
Native AI Security
Built-in protection against prompt hacking and prompt injection attempts, ensuring your AI Agents operate safely and in line with organizational policies.
See Real Results With the Power of Teneo
We help high-growth companies like Telefónica, HelloFresh, Škoda and Swisscom find new opportunities through AI conversations.
Interested to learn what we can do for your business?
Optimized Solutions for Intelligent Customer Interactions
Pre-Built Flows for Efficient Routing
Teneo offers direct routing and conversational clarification flows that ensure inquiries are accurately directed, even with incomplete information. This reduces misroutes and redials, leading to faster resolutions and improved customer satisfaction.
Enhanced Copilot and Common Situation Handling
Built-in capabilities for handling common customer scenarios—like empty or nonsensical inputs, requests for repetition, and lengthy messages—streamline agent workload. This boosts First Call Resolution (FCR) rates and improves the overall customer experience.
Callback, Sentiment Analysis, and Summarization
Callback functionality, sentiment analysis, and pre-handover summarization empower agents to handle interactions with context and empathy. This enhances personalization, reduces Average Handle Time (AHT), and positively impacts Net Promoter Score (NPS).
LLM Orchestration and Advanced AI Integration
Teneo Conversational IVR leverages LLMs, Machine Learning, and TLML to significantly enhance conversational accuracy, dynamically generate content, and automate complex workflows, thereby reducing the need for frequent agent intervention.