Route your customers quickly to the right agent, every time
The Power of Teneo and Microsoft Azure Services
Enhance your solutions and customer interactions with the combined capabilities of Azure Portal, Azure Cognitive Services, Azure OpenAI, Copilot, Azure Communication Services, and Azure Analytics; all integrated natively within the Teneo platform.
An ai LAYER that makes your existing infrastructure more efficient
Improve Your Main KPIs and Decrease Costs Without Major Changes to Your Existing Azure Ecosystem
3
Sprint Delivery
99%
Intent Detection
+18
tNPS
$39M
Annual Savings
Teneo Conversational IVR: AI Routing at Enterprise Scale
Replace outdated phone menus with a conversational, intelligent IVR that understands customers in every Microsoft supported language and its dialects. Built on the award-winning Teneo SaaS platform and natively integrated with Microsoft Azure services, Teneo works seamlessly with:
- Microsoft OpenAI Service for LLM-powered experiences and Retrieval-Augmented Generation (RAG) through Teneo Copilot
- Azure CLU (Conversational Language Understanding) combined with Teneo’s Linguistic Modeling Language for hybrid machine learning and rule-based precision of 99% accuracy.
- Azure Cognitive Services for industry-leading speech-to-text and text-to-speech
- Azure Communication Services for direct telephony integration
- Azure Synapse, Azure Data Factory, and Power BI for relevant analytics and reporting directly inside your Microsoft tools
Seamless Integration with Microsoft Azure
Teneo is built on Microsoft Azure, giving enterprises a secure, scalable foundation for deploying Agentic AI across their contact center and digital channels. Whether you’re extending Microsoft solutions or adding intelligent automation, Teneo connects effortlessly into your Azure environment for faster deployments and future-ready customer experiences.
Public
API
Integrate Teneo directly into your Azure-based environment with stable, versioned endpoints for the entire AI Agent lifecycle, create, update, test, and deploy. Built for enterprise reliability, our API includes observability, optimization, and predictable upgrades, giving development teams control and agility without slowing innovation.
Contact Center Connector Framework (CCCF)
Optimized for Contact Centers and Microsoft Contact Center applications, including Teams, Dynamics 365, and Azure Communication Services, Teneo CCCF delivers high-throughput, resilient connectivity between Teneo Conversational IVR and other CCaaS providers, including Azure-powered workflows. It streamlines routing, preserves customer context, and ensures every deployment is fast, stable, and ready to scale.
Real Customers.
Real Results.
Enterprises and Integrators have delivered unmatched customer experience in record time using Teneo Conversational IVR.
Help Your Agents Serve Customers Better;
With Built-In AI Innovation
Teneo Conversational IVR comes packed with advanced features that deliver value from day one, no heavy custom development required. From smarter call routing to relevant AI insights, Teneo ensures every customer interaction is faster, more accurate, and more satisfying.
Key Capabilities
AI Agent Builder
A native, no-code interface for creating, managing, and optimizing AI Agents. Combine reusable skills, tools, personalities, goals, and LLMs, all with direct Azure service integration.
Gen AI Overview
An interactive dashboard mapping your AI Agents, showing how Microsoft OpenAI models, personalities, and goals interact with flows and data sources.
Native AI Security
Built-in protection against prompt hacking and prompt injection attempts, ensuring compliance and safe AI operation.
Hybrid AI Understanding
Blend Azure CLU machine learning with Teneo’s TLML for optimal accuracy of 99% and flexibility.
Advanced Voice Capabilities
Next-generation speech recognition, synthesis, and translation powered by Azure Cognitive Services in over 100+ languages.
Microsoft Ecosystem Integration
Compatibility with Teams, Dynamics 365, Bot Framework, and Azure OpenAI for richer customer engagement and intelligent automation.
See Real Results With the Power of Teneo
Unlock insights from every conversation and merge them with LLM-driven analytics, visualized in Power BI. Improve KPIs, increase automation, and deliver more natural, scalable conversations across your Microsoft stack.
Interested to learn what we can do for your business?