What is AI call center software?
AI call center software automates voice and customer service in the call center. Teneo reaches 99% accuracy in intent and entity detection and contains over 60% of contacts within a single call.
AI Call Center Software for Enterprise Customer Service
Teneo automates voice in the call center with 99% accuracy on top of your existing stack.
Enterprise teams choosing AI call center software weigh accuracy, containment and cost per contact. Teneo runs on top of your contact center and orchestrates any CCaaS, including Genesys Cloud and Amazon Connect.
What Teneo brings to the call center
Teneo combines Teneo Linguistic Modeling Language with large language models from providers such as OpenAI GPT and Anthropic Claude. The hybrid design holds 99% accuracy in intent and entity detection and cuts LLM costs by 98%. It runs on top of your call center and goes live in 60 days.
Containment: over 60% of contacts resolved within a single call.
Scale: 17,000+ AI agents in production, 1 billion+ interactions a year, peaks of 25 interactions per second.
Reach: 86+ languages with dialect and accent support.
Security: SOC 2 Type I and Type II, ISO 27001 and Cyber Essentials.
Connectivity: orchestrates any CCaaS, including Genesys Cloud and Amazon Connect.
Natural language voice
Customers speak naturally instead of pressing menu keys. Teneo voice agents understand intent and resolve the request, containing over 60% of contacts within a single call.
Hybrid AI Engine
Teneo Linguistic Modeling Language combined with large language models holds 99% accuracy in intent and entity detection and keeps output under control.
Native CCaaS Connectors
Pre-built integrations for Genesys Cloud and Amazon Connect. Enhance your existing stack without ripping and replacing.
Customer Speaks Naturally
No menus, no keypads. Customers describe their issue in their own words, and Teneo's Voice AI listens and understands intent instantly.
AI Interprets with 99% Accuracy
Teneo Linguistic Modeling Language parses intent precisely, even with negation, accents and complex phrasing. Large language models add generative fluency while deterministic rules keep output under control.
Resolved or Handed Off with Full Context
Routine issues resolved autonomously. Complex cases transfer to agents with complete conversation history, sentiment analysis, and suggested next steps.
Telefónica automates voice at scale with Teneo
Telefónica replaced keypad menus with Teneo OpenQuestion, so customers describe what they need in natural language across four languages.
Conversational IVR in production
6% increase in call to resolution
Almost 1 million calls a month
Four languages covered
How much does AI call center software save?
Does Teneo replace my call center platform?
Automate your call center with Teneo
See how Teneo brings AI to the call center on top of your existing stack.