What is agentic AI in the contact center?
Agentic AI handles a request from intent to resolution without a fixed script. It reads context, decides the next step and completes the task. Teneo runs this at 17,000+ AI agents in production.
Agentic AI for Enterprise Contact Centers
Teneo runs agentic AI in production across enterprise contact centers.
Agentic AI moves past scripted bots. It reasons over context, takes action and resolves requests end to end. Teneo runs this on top of your contact center and orchestrates any CCaaS, including Genesys Cloud and Amazon Connect.
What Teneo brings to agentic AI
Teneo combines Teneo Linguistic Modeling Language with large language models from providers such as OpenAI GPT and Anthropic Claude. The hybrid design holds 99% accuracy in intent and entity detection and cuts LLM costs by 98%. It deploys in 60 days on top of your contact center.
Containment: over 60% of contacts resolved within a single call.
Scale: 17,000+ AI agents in production, 1 billion+ interactions a year, peaks of 25 interactions per second.
Reach: 86+ languages with dialect and accent support.
Security: SOC 2 Type I and Type II, ISO 27001 and Cyber Essentials.
Connectivity: orchestrates any CCaaS, including Genesys Cloud and Amazon Connect.
Natural language voice
Customers speak naturally instead of pressing menu keys. Teneo voice agents understand intent and resolve the request, containing over 60% of contacts within a single call.
Hybrid AI Engine
Teneo Linguistic Modeling Language combined with large language models holds 99% accuracy in intent and entity detection and keeps output under control.
Native CCaaS Connectors
Pre-built integrations for Genesys Cloud and Amazon Connect. Enhance your existing stack without ripping and replacing.
Customer Speaks Naturally
No menus, no keypads. Customers describe their issue in their own words, and Teneo's Voice AI listens and understands intent instantly.
AI Interprets with 99% Accuracy
Teneo Linguistic Modeling Language parses intent precisely, even with negation, accents and complex phrasing. Large language models add generative fluency while deterministic rules keep output under control.
Resolved or Handed Off with Full Context
Routine issues resolved autonomously. Complex cases transfer to agents with complete conversation history, sentiment analysis, and suggested next steps.
Telefónica automates voice at scale with Teneo
Telefónica replaced keypad menus with Teneo OpenQuestion, so customers describe what they need in natural language across four languages.
Conversational IVR in production
6% increase in call to resolution
Almost 1 million calls a month
Four languages covered
How is agentic AI different from a chatbot?
Does Teneo run agentic AI in production?
Put agentic AI to work in your contact center
See Teneo Enterprise Agentic AI on top of your contact center.