The days of robotic keypad navigation are over...

It's Time for Change!

Enjoy a fast and welcoming experience with OpenQuestion IVR plugin, connected to GPT.

ivr hell, press 1, 2, 9...

We All Share the Pain of
Press 1, 2, 3

The frustration of calling an airline, an internet provider or a bank forcing us to press 1, press 2, 9... At the end of the robotic instructions, who can remember which number to press? And if you do, will you even get connected to get service?

With OpenQuestion, you end the Keypad Nightmare!

Enjoy a welcoming experience and interact with a solution that will connect you to the right person, every time.

openquestion solution for call-centers

From Pain to Gain

Research proves that IVR keypad menus cause frustration,
OpenQuestion ends customer pain.


Push any button
to get to a human


Customers are irritated before even speaking with an agent


Companies believe their Call Center tech stack is a barrier


Calls are

OpenQuestion Logo


Call workload reduction in Contact Centers


Reduces call misrouting

60 Days

To run full traffic through OpenQuestion & achieve value


Integrated with all commonly used tech stacks

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Telefónica sets new Industry Standards for Interactive Voice Response

Customers throughout Germany had major issues when calling Telefónica and struggled to deal with the IVR system. Until OpenQuestion was implemented and everything changed...

Record levels of service

6% increase in call to resolution

1 million phone calls/month

How Swisscom Uses Conversational IVR

Swisscom instantly created customer satisfaction. Read about Europe’s largest Contact Center transformation project.

21% increase correct transfers

+18 points increase in tNPS

100% call load in 3 weeks

9 million calls per year in 4 languages

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CSGi Estimates $39M ROI for IVR Transformation Project

Top 3 global software giant project $39M in ROI by replacing keypad navigation with OpenQuestion for millions of customers interactive with its IVR system.

$39M projected ROI

30% reduction in misrouted calls

2-minute reduction in Average Handling Time

Replaced failing keypad navigation

Swisscom Serves Customers with Conversational IVR

Swisscom migrated 100% of its call load within three days of launching OpenQuestion, improving transfer rates by 21% & increasing the Net Promoter Score.

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The Power of OpenQuestion

We help high-growth companies like Telefónica, HelloFresh and Swisscom find new opportunities with next generation IVR.

Learn what Conversational IVR software can do for your business.