Teneo Contact Center
Automation

Achieve 99% Contact Center Automation with Teneo Agentic AI!
Build, orchestrate, and optimize your contact-center with Teneo hybrid, agentic AI platform — delivering unmatched accuracy, speed, and cost efficiency.

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Improved Accuracy

+30 % Accuracy Gain:
Teneo’s TLML™ and low-code, drag and drop AI Agent Builder ensure a major leap in interaction accuracy across every channel. Customers get faster, more accurate, and more personalized responses.

Impact:
Enhanced NLU accuracy drives customer satisfaction above 99%, increases first-call resolution (FCR), and accelerates revenue growth through real contact-center automation.

Agentless Contact Center

99% Self-Service:
99% contact center automation through accurate self-service across voice, chat and digital channels.

30% FTEs Reduction:
Freed-up resources can be redirected to more strategic, high-value areas, fostering innovation and growth.

Voice AI

60% Faster Resolutions: Empower your voice channels with Teneo Voice AI, delivering real-time, intelligent assistance that understands intent and context instantly.

+90% Call Containment:
With intelligent intent routing and native optimization loop, Voice AI delivers up to +90% call containment—freeing agents for high-value interactions.

Call Misrouting

90% Reduction in Call Misrouting:
Teneo Conversational IVR sophisticated routing ensure that calls are directed accurately, greatly reducing call misrouting.

Enhanced First Call Resolution:
FCR accuracy leads to a higher rate of first call resolution, providing annual savings of $15,000,000 in contact center automation.

Gen AI Integration

Selective AI Usage:
Ensures generative capabilities are only used when they add real value, keeping interactions efficient and precise.

Intelligent LLM Orchestration: Dynamically switches between powerful models to balance performance, compliance, and cost.

Unified Tech and Channels

Seamless Integration: Teneo unifies various technologies and communication channels to provide a seamless experience for both customers and agents.

Consistent Experience Across Channels: Whether it’s voice, chat, email, or social media, customers receive a consistent level of service, enhancing the overall brand experience.

Scalable, Simple,
Optimized:

Experience an AI orchestration platform put on top of your Contact Center that transforms customer accuracy, speed of resolution, magnify support capabilities and inject Generative AI control and save costs.

Transform Your Customer Service

Roadmap to Contact Center Automation

What if we told you we can improve your contact center automation? Transform the customer experience with Teneo Accuracy. Say hello to seamless self-service, high accuracy across voice, chat and digital channels.