AI Agents for Airline Industry

Elevate Airline Customer Service with Agentic AI

Deliver fast, consistent, and personalized support across the full traveler journey, from booking to baggage to disruption recovery. Teneo’s Agentic AI combines LLM-driven conversations with a deterministic intelligence layer and orchestration so airlines can scale automation without sacrificing control or accuracy.

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Discover How AI is Revolutionizing Airline Customer Service

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Discover how AI is transforming airline service

Airline customer service is high-stakes: time pressure, complex policies, multilingual travelers, and constant disruption. Teneo helps airlines deploy enterprise-ready AI agents that can deliver automation precisely, follow airline workflows, and take action across systems, while maintaining consistency across voice and digital channels.

AI Agents for Airlines

Unmatched Accuracy in Customer Interactions

Empowering Large Language Models (LLMs) with TLML

Advanced AI Orchestration for Seamless Operations

Unmatched accuracy in passenger interactions

When AI agents act autonomously, accuracy becomes a safety requirement, not a nice-to-have. Teneo adds a deterministic intelligence layer for high-precision accuracy of 99% in 86+ languages to reduce misroutes, repeated contacts, and policy mistakes.

Outcomes:

▪️ Improve containment and resolution quality for common and complex requests
▪️ Reduce transfers, recontacts, and escalations
▪️ Build trust with consistent, policy-aligned responses

Empower LLMs with TLML for control and precision

LLMs are powerful, but they hallucinate. Airlines cannot afford that. Teneo Hybrid AI blends powerful LLMs with deterministic logic, business rules and memory so you can automate complex conversations with 60% total call containment, without losing control of outcomes.

What this enables

▪️ Reliable automation on airline use-cases (rebooking, baggage, seat changes, loyalty program, flight schedule, special assistance)
▪️ Better handling of ambiguous passenger phrasing and multilingual variation with support of over 86+ languages
▪️ Guardrails around policies, fees, eligibility, and exceptions

Advanced orchestration for seamless airline operations

Orchestrate multiple LLMs and enterprise workflows across channels and systems. Teneo’s LLM orchestration lets you intelligently select the right model for each task, using fast models for simple requests and advanced reasoning models for complex scenarios. Built with enterprise safeguards, it protects passenger data, prevents unnecessary data sharing, and maintains low latency through native streaming for real-time interactions.

Operational benefits

▪️ Consistent experiences from booking to post-flight support
▪️ Faster adaptation to schedule changes, disruptions, and evolving policies
▪️ Smooth integration into existing contact center and airline tech stacks

Bring your AI agents to life with natural, engaging voices.

AI Voices for AI Agents

Teneo integrates with any speech provider to create ultra-realistic, industry-specific voices tailored to your brand. Let’s explore some examples below:

Marie Skye

Female - English (US)

Friendly
Helpful
Organized

Airlines

Chris Code

Male - English (UK)

Analytical
Calm
Detail-Oriented

Software & Technology

Madda Drive

Female - English (UK)

Confident
Tech-Savvy
Enthusiastic

Automotive

Andreas Vault

Male - English (US)

Trustworthy
Authoritative
Empathetic

Banking

Nuria Cart

Female - English (US)

Cheerful
Enthusiastic
Proactive

Retail

Per Shield

Male - English (US)

Dependable
Knowledgeable
Formal

Insurance

Yoleidy Care

Female - English (US)

Compassionate
Patient
Knowledgeable

Healthcare

Fredrik Connect

Male - English (US)

Friendly
Resourceful
Resonant

Telco

Roger Wander

Male - English (UK)

Adventurous
Optimistic
Approachable

Travel

Patrik Welcome

Male - English (US)

Hospitable
Attentive
Authentic

Hospitality

Maria Power

Female - English (US)

Efficient
Reliable
Calm

Utility

Eric Shop

Male - English (US)

Approachable
Knowledgable
Happy

E-Commerce

Airlines
AI Agent

Hi, I’m Marie, your AI agent. I can help you book flights, upgrade your seat, track baggage, and even assist with lost and found. Ready to take off? Let’s plan your journey together!

Teneo for Airlines Industry

Strategic AI Cost Control

Operational AI Efficiency

Streamline customer service operations, reducing the need for extensive human intervention and 98% lower costs with LLMs.

Resource Optimization

Allocate your human resources more effectively by letting AI handle routine and repetitive tasks.

Scalability Without Surging Costs

Expand your customer service capabilities with AI without proportionally increasing your budget.

AI Powered Agents Tailored for Airlines

Intelligent Call Routing

Direct customers to the right resources effortlessly.

Call Containment

Resolve passenger inquiries autonomously with AI agents, eliminating the need for live agent involvement. Deliver accurate, real-time answers and complete tasks end to end, reducing call volumes while maintaining a seamless customer experience.

Smart Self-Service

Enable passengers to resolve their inquiries independently.

Accelerated Time-to-Impact with AI Agent Builder

Time and talent are limited. Teneo’s AI Agents are purpose-built around your use cases, goals, and systems, so you can launch fast, adapt easily, and start driving measurable results in weeks, not months. No lengthy training cycles. Just rapid deployment, real outcomes. Here are some industry specific examples:

The integration of Teneo in the airline industry not only enhances operational efficiency but also significantly improves customer satisfaction by providing timely and personalized support throughout the travel experience. As technology continues to evolve, these intelligent assistants are expected to play an increasingly vital role in shaping how airlines interact with their customers.