Conversations start with Teneo
Teneo is a powerful SaaS product used to design, develop, connect, maintain and run digital conversations with customers, employees and partners.
From novice to expert, from designer to developer, Teneo Studio is the canvas where ideas become reality.
Secure & Scalable
Teneo is a secure and highly scalable Software as a Service (SaaS) that powers some of the world’s highest volume conversational solutions.
Integrate & Connect
Teneo Integration Manager integrates your solutions to contact center platforms, different NLU services, backend systems, speech-to-text or text-to-speech providers.
Multiple teams work efficiently with built-in, enterprise-grade version collaboration & control features.
Test & Deploy & Run
Deploy, test and manage multiple running solutions and set them live in the high-performing runtime of the Teneo SaaS service.
Data & APIs
Control & analyze your customer interaction data. Connect frontends, data lakes or CI/CD tools via our rich set of APIs.
Design and Build with Teneo Studio
The main interface for Teneo users is Teneo Studio, available as both a feature-rich desktop IDE and a lightweight browser client. From novice to expert, from designer to developer, Teneo Studio is the canvas where ideas become reality.
Access no-code experiences for functions such as flow design, low-code experiences for advanced language understanding configuration, and pro-code for expert integration development or complex orchestration.
Teneo has extensive language understanding support covering 86 native languages and more with machine translation. Teneo offers out-of-the box and plugin NLP and NLU.
Go one step further with Teneo Linguistic Modeling Language (TLML), a powerful tool to specify language constructs you wish to recognize.
Teneo Languages Resources (TLR) speeds up your development. TLRs are hierarchical representations of languages and contain many elements such as synonyms, phrases, entities, intents, common dialogue elements. All Teneo resources are extensible.
Secure & Scalable SaaS
Teneo is a secure and highly scalable Software as a Service (SaaS) that powers some of the world’s highest volume conversational solutions. Teneo will allow your team to focus on building solutions and generating business value instead of being trapped by tiresome infrastructure support or systems management.
Full compliance with Data Privacy laws and Data Transfer Legislation.
Ambitious security feature set.
Pay-as-you-grow model makes it easier to realize your ROI
Business-friendly SLA and uptime guarantees for solutions in production.
Integrate & Connect
Teneo provides the integration features you need to connect your solutions to contact center platforms, different NLU services, backend systems, speech-to-text or text-to-speech providers, and voice gateways.
Use Teneo Studio to build and configure your own outbound integration or data request using the native Integration Manager.
The integration building blocks becomes automatically available to Business users, who can simply ‘drag and drop’ integrations in Teneo Studio into flows.
Access docs pages for: Backend connectors, channels, SDK and other fun stuff to expand your solutions (all open source and available on GitHub).
Collaboration & Control across Multiple Teams
Teneo enables multiple teams to work efficiently with built-in, enterprise-grade version control features. In addition to the overall solution itself being version controlled, all solution objects, such as flows, integrations and resources, are versioned (with comments) and can be rolled back if required.
Multiple knowledge engineers can access the same solution at the same time, with full record locking and Roles Based Access Control.
User access can be managed via SSO / SAML integration.
Supports agile development and CI/CD to mark code as tested and ready for deployment while continuing to work on any part of a solution without fear that unready code might be pushed to production.
Create global master solutions that can be branched for regional, localized deployments that remain linked, meaning that if the master solution is extended or modified, changes flow down automatically to local solutions.
Test & Deploy to Teneo’s Powerful Production Runtime
Teneo allows you to set solutions live in the high performing runtime of the SaaS service. Deploy and manage multiple running solutions in parallel. Publish to Dev, QA and Production runtimes (endpoints). Deploying your solution to a production endpoint means setting it live to answer phone calls or messages from your company’s customers.
Publishing a solution is easily handled with a couple of clicks.
Teneo supports quality assurance processes with features for testing and deploying staged solutions.
Features include: Publishing, logging, auto-testing, zero-downtime deployment, rollback and auto-scaling endpoints to handle enormous peak load.
Restrict permission for deployment, use external processes or automate the deployment using Studio APIs.
Manage & Value your data
Teneo provides a wide range of features to track, enrich, analyze, limit, control and export your Dialogue Data – the data logs from your customer’s interaction with your solutions.
Enrich, query and analyze your data or create strong business visualizations, reports and dashboards using your existing BI tool.
Choose data retention time, apply sanitation logic or even deploy your own second layer of encryption.
Enjoy enterprise-grade security, even encryption-in-use via confidential compute, to protect customer data.
An API for every occasion
Teneo’s API includes a feature-rich set of options and the flexibility for you to be creative and to make Teneo a natural part of your customer service tech stack.
Engine API allows connection from frontend or contact center platforms.
Studio API provides full control for building CI/CD automation or process control.
Inquire API allows users to query, integrate or export Dialogue Data to visualization layers.
The Power of OpenQuestion
We help high-growth companies like Telefonica, HelloFresh, and Swisscom find new opportunities through AI conversations.
Interested to learn what we can do for your business?