WHITE PAPER
The Executive Guide to Evaluating Agentic AI
Agentic AI is more than advanced automation—it’s a new paradigm for enterprise transformation. But with vendors making bold claims and a crowded market full of noise, how can leaders separate marketing hype from true business value?
This executive guide gives you the frameworks, checklists, and insights you need to evaluate agentic AI solutions with confidence. Backed by hundreds of enterprise deployments across industries, it equips you to avoid costly pitfalls and select solutions that truly deliver business impact.
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What Is Covered
in This White Paper?
Agentic AI is transforming enterprises—but not all solutions are equal. This guide gives you the strategy, models, and metrics you need to evaluate agentic AI intelligently, avoid pitfalls, and make an investment that pays off.
Teneo Agentic AI stands out as a transformative tool in this landscape, promising not only a swift ROI but also remarkable improvements in contact center KPIs.
The Content
What to Know Before Evaluating Agentic AI Providers
The Current State of Agentic AI
- How Agentic AI differs from traditional automation and advanced heuristics
- Real trends, success stories, and where the hype is outpacing delivery.
Key Evaluation Pillars
- Core criteria: Autonomy, Learning, Contextual Understanding, Performance, Integration
- How to assess each pillar in your organization
Industry-Specific Use Cases
- Evaluations tailored to sectors like finance, healthcare, retail, and technology
- Common challenges by industry and how Agentic AI handles them
Measuring ROI & Business Impact
- Defining the right KPIs: Efficiency gains, error reduction, compliance, customer experience
- How to build a business case with metrics
Vendor Selection & Implementing with Certainty
- How to compare vendors using evidence, transparency, and proof points
- Pilot programs, rollout strategies, and mitigating risk
Why It Matters?
Wrong AI choices have real costs: wasted budgets, frustrated customers, regulatory risk. But choosing well can unlock:
- Stronger, human-like interactions that scale
- Safer, compliant AI systems even in heavily regulated fields
- Significant ROI through operational improvements, revenue uplift, and cost avoidance
Real Work Examples
The Power of Teneo
We help high-growth companies like Telefonica, HelloFresh, Skoda and Swisscom find new opportunities through AI conversations.
Interested to learn what we can do for your business?