Raizor has teamed up with Teneo.AI to transform enterprise contact centers into revenue-generating powerhouses. Combining Raizor’s expertise in deploying innovative AI solutions with Teneo’s scalable and flexible platform, the partnership will help businesses redefine customer engagement, cut operational costs, and unlock new revenue opportunities.
“Teneo offers a proven, scalable platform for enterprises managing millions of interactions monthly,” said JD Ackley, Co-Founder of Raizor. “This collaboration ensures our customers access practical, industry-leading tools that drive efficiency and growth.”
Teneo AI: transforming customer interactions
Teneo AI’s patented technology automates up to 60% of voice calls, reducing costs to under $0.40 per call—significantly lower than the $6.00 cost of live-agent support. For calls requiring human assistance, Teneo ensures accurate routing and provides detailed conversation summaries, empowering agents to deliver faster, more meaningful resolutions.
Key benefits of Teneo AI for Raizor customers
- 60% call containment: Automate most routine interactions, slashing operational costs.
- Accurate routing: Get customers to the right agent or team on the first attempt, improving satisfaction.
- Empowered agents: Provide rich conversation summaries, speeding up resolutions and creating better customer experiences.
- Scalability: Handle millions of interactions monthly in 86+ languages, maintaining consistent global performance.
- Proven results: Teneo powers 15% of global automated voice conversations, helping businesses scale from 3 million to 10 million calls per month in just four months.
- Revenue growth: Free agents to focus on high-value tasks, driving a 6% increase in upsell revenue.
- Compliance-ready: ISO 27001-certified for security and regulatory peace of mind.
A seamless, future-ready platform
For Raizor customers, Teneo AI offers a flexible, future-proof platform that integrates effortlessly with major systems like Genesys Cloud and Amazon Connect. Powered by Microsoft Azure, Teneo ensures enterprise-grade reliability and scalability, while advanced AI orchestration enables businesses to manage multiple Large Language Models (LLMs) and stay in full control of data privacy and compliance.
About Raizor
Raizor is a cutting edge Artificial Intelligence delivery organization that solves real-world business problems with practical application of Generative and Conversational AI solutions, centered on an effortless Customer Experience. With over 25 years in the CX industry, they provide consulting, implementation, integration and managed services to Enterprise businesses and BPO’s around the world.
FAQs
How does the Teneo AI and Raizor partnership accelerate AI transformation for global enterprises?
The Teneo AI and Raizor strategic partnership accelerates AI transformation by combining Raizor’s implementation expertise with Teneo’s advanced AI platform that delivers 100% automation of level 1 support with 99% accuracy. This collaboration enables global enterprises to achieve 60% operational cost reduction, cutting cost per call from $5.60 to $0.40 through expert implementation and optimization. The partnership provides comprehensive AI strategy, deployment services, and ongoing support with 90% containment success rates and 99% first contact resolution. Explore our implementation partnership to accelerate your AI transformation.
What implementation advantages does the Raizor partnership provide for AI deployment?
The Raizor partnership provides significant implementation advantages including 73% transfer rate improvement and up to 50% automation of Level 2 support cases through expert project management and technical expertise. Organizations benefit from rapid 60 days implementation timelines, 85% reduction in staffing costs, and proven deployment methodologies that minimize risks and maximize success. The collaboration ensures seamless integration with existing systems, comprehensive training programs, and ongoing optimization support. Request an implementation consultation to leverage expert deployment capabilities.
How does this partnership ensure successful AI transformation outcomes?
This partnership ensures successful AI transformation outcomes by combining Raizor’s proven implementation methodologies with Teneo’s industry-leading AI technology that achieves 99% accuracy and 90% containment success. The collaboration provides comprehensive project management, risk mitigation strategies, and continuous optimization that delivers measurable results. Organizations benefit from expert guidance throughout the transformation journey, ensuring successful adoption and maximum ROI. The partnership delivers predictable outcomes with transparent reporting and ongoing support. Learn about our transformation methodology to understand how strategic partnerships ensure success.