Automate Every Customer Interaction, Everywhere

Teneo Customer Service Automation

Deliver instant, accurate, and personalized service across every channel; chat, messaging, web, mobile, voice, and social while orchestrating back-office processes to resolve requests in one interaction. Teneo connects knowledge, systems, and AI to provide a seamless service experience from the first touchpoint to final resolution.

Proven Impact on Service Excellence

99% Accuracy in Language Understanding

+40% Containment Growth

+40% Customer Satisfaction Score (CSAT)

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99% Accuracy in Customer Service Automation

Best accuracy across conversational channels for revenue and to drive growth.

30% Immediate Revenue Boost

TLML™ turbocharges Customer Service Automation to 40% as shown in actual testing. The NLU Accuracy Booster add a 30% improvement by including a deterministic layer on top of your NLU, enabling a level of precision that probabilistic models alone cannot achieve and without the need for custom coding.

Context Understanding

The TLML empowered AI Agents understands context, significantly speeding up the go live time and minimizing ongoing cost of ownership

Omnichannel Management

Control all the AI Agents, voice, chat and digital channels in unified workflows.

Lower Cost 

No dependencies on metadata markup or custom scripts. No need to use static and ever-expanding rulesets. No need of increased demand for resources, additional infrastructure and personnel dedicated to maintenance and support. 

Proactive Engagement

Send personalized notifications, service reminders, and renewal prompts before customers even have to ask.

Transactional Customer Service Automation

Enable customers to complete complex tasks; such as account updates, warranty claims, returns, or subscription changes without human intervention.

Customer Service Automation Benefits

Explore how Teneo can streamline workflows, reduce costs, and elevate your customer experience.

Tools

Get Your Personalized ROI Report

Discover how much your contact center could save with Teneo AI agents. Try our ROI Calculator and get your results in minutes.

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Why Choose Teneo for Customer Service Automation?

Consistent, Personalized Service – Every customer receives accurate, brand-aligned responses, no matter the channel.

Enterprise-Grade Security & Compliance – Built-in secret management, RBAC, and PII handling ensure safe and compliant operations.

Continuous Optimization – Monitor AI performance and adjust workflows instantly with native optimization loop to improve resolution rates and satisfaction.

Seamless Integration – Connect to CRMs, ERPs, and any enterprise platform with ease, ensuring data flows where it’s needed most.

Integrations for full Customer Service Automation

See the Power of Teneo in Action

Elevate your customer service to new heights of performance and customer satisfaction with Teneo's Customer Service Automation — where every call counts, and every interaction is an opportunity for excellence.

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Automate Your Contact Center!

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