Companies that harness cutting-edge technologies, especially Generative AI, are catapulting themselves ahead in the race for superior customer service. Teneo’s advanced AI orchestration platform is a prime example of this trend, redefining contact center operations with unparalleled accuracy, control, and scalability. With generative AI real-world examples showcasing its impact, businesses are witnessing a significant transformation in their customer interaction models.
Real-World Generative AI: Delta Airlines and H&M
Delta Airlines, synonymous with stellar customer service, has embraced “Ask Delta,” a chatbot powered by generative AI. This chatbot does more than answer questions; it provides a comprehensive service by assisting customers in checking in, tracking baggage, and finding flights. The result? A staggering 20% reduction in call center volumes.
H&M, the retail giant, has also harnessed the power of generative AI. On their website, their chatbot has slashed response times by up to 70% compared to human agents, propelling productivity and transforming the customer experience. Within their mobile app, a generative AI-powered voice assistant enables shoppers to use their voice for finding products, answering FAQs, and assisting with orders, thus easing the load on customer service teams.
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Mastering Generative AI Orchestration with Teneo
Teneo stands tall as a leader in Contact Center as a Service (CCaaS). Empowering businesses with a sophisticated platform that optimizes the customer service ecosystem. Features like the Accuracy Booster™ and CCaaS Generative AI Orchestration are not merely tools; they are catalysts for precision and efficiency.
Understanding Generative AI Orchestration
Teneo’s platform, with its sleek, high-tech command center interface, epitomizes the new wave of customer service, where accuracy is not just desired but guaranteed. The Accuracy Booster™ ensures a minimum of 10% increase in precision, utilizing TLML’s® precision-enhancing layer, thus redefining contact center performance standards.
A Symphony of Features
The Teneo platform orchestrates a symphony of features designed to enhance customer service at every touchpoint. With CCaaS Generative AI Orchestration, companies can direct every customer interaction with unprecedented precision, achieving peak satisfaction. The platform’s absolute AI Control allows businesses the freedom to integrate any Generative AI model, ensuring the best AI tools are always at their disposal.
The Scalable Architecture and Open AI Ecosystem of Teneo
Teneo’s open architecture and AI ecosystem facilitate effortless expansion and a variety of choices, ensuring that contact centers can scale without constraints. Seamless Integration allows businesses to connect their technology seamlessly, from any LLM or CRM to analytics tools.
Fortifying Customer Service with Ironclad Security
Built to the highest enterprise security standards, Teneo’s platform ensures robust protection of customer data, with ISO-compliant processes and encrypted data. Thanks to our confidential computing add-on, not just in transit and at rest, but also in use. This rigorous security is a cornerstone of Teneo’s architecture, instilling trust and reliability.
As technology progresses, the potential of generative AI in the contact center landscape continues to grow. Pioneers like Delta and H&M demonstrate the remarkable possibilities when AI is utilized effectively. By aligning with technology experts and engaging in thorough planning, any business can elevate its customer service to new heights.
The transformative impact of Teneo’s platform on customer service is unmistakable. Leveraging such advanced AI tool, businesses can ensure customer satisfaction and foster loyalty. As we witness the unfolding potential of generative AI, Teneo stands as a beacon of innovation, paving the way to a future where every customer interaction is an opportunity to delight and engage.