Conversational AI for Insurance
Automate Policy Inquiries and Customer Service Across Voice and Chat
Cut operational costs with AI-powered virtual agents that automate claims intake, answer policy questions and manage billing inquiries across voice and chat, reducing cost per call from $6 to under $0.50.
Why Most Insurance Automations Fail
70% of insurance contact center volume is routine: billing questions, policy lookups, claims status checks. Yet the average cost per call sits between $2.70 and $5.60 and first call resolution stalls at 70-79%. Legacy IVR menus frustrate policyholders and inflate abandonment. Teneo's Hybrid AI understands insurance-specific language with 99% accuracy, powered by TLML™ and leading LLMs including OpenAI GPT and Anthropic Claude.
99% accuracy on insurance-specific intent and entity detection
Automates up to 50% of routine policyholder inquiries
Connects to core policy admin and claims systems via secure APIs
Reduces call misrouting by up to 90%
AI for Insurance Claims
Automate first notice of loss intake, document collection and claims triage. Policyholders report claims in natural language while AI captures every detail and routes by severity.
Policy and Billing Automation
Handle coverage questions, billing inquiries, endorsements and renewals around the clock. Virtual agents access policy data in real time to deliver precise, compliant answers.
Hybrid AI Engine
TLML plus LLM orchestration delivers deterministic accuracy with generative fluency. Zero hallucinations means zero compliance risk for regulated insurance workflows.
Policyholder Calls or Chats
No menus, no keypads. Customers describe their claim, billing question or policy issue in their own words. Teneo's voice AI for insurance listens and understands intent instantly.
AI Interprets with 99% Accuracy
TLML identifies insurance-specific intent like FNOL, endorsements, billing disputes and subrogation queries with deterministic precision. LLMs add conversational fluency while guardrails prevent hallucination.
Resolved or Escalated with Full Context
Routine policy and billing inquiries resolved instantly. Complex claims transfer to adjusters with complete conversation history, policyholder sentiment and recommended next steps.
Telefónica sets new industry standards for CAI projects
Customers all over Germany hated calling for support from Telefónica when dealing with keypad navigation. Until Open Question was implemented and changed everything...
Record levels of service
6% increase in call to resolution
1 million phone calls/month
Four languages covered
Automate Your Insurance Inquiries with AI That Actually Works
We help enterprise insurers automate claims, cut handle times and deliver around-the-clock policyholder support. Easy connectivity for any CCaaS, including Genesys, Amazon Connect, Google, Microsoft, Nice and Five9.
Interested to learn what we can do for your business?