As the customer experience landscape continues to evolve, companies are increasingly turning to advanced AI solutions to meet rising customer expectations and Level 1 Support to improve operational efficiency. Staying competitive in this dynamic environment requires embracing innovation—and Teneo AI is here to help you lead the charge.
We’re excited to announce that our latest webinar, 2025: The Year AI Takes Over Level 1 Support, is now available on demand! In this session, our expert panelists—Michael White, Strategic AE for Teneo.ai, and Ramazan Gurbuz, Product Marketing Executive—explore how AI will redefine customer service in 2025 and beyond. Don’t miss the chance to learn actionable strategies and insights to stay ahead of the curve.
Highlights from the Webinar
- First-Call Resolution: The webinar starts with an analysis of the importance of first-call resolution and its significant impact on customer satisfaction and operational efficiency.
- AI Agents in Contact Centers: A detailed discussion followed on how AI agents are reshaping the contact center space by automating both routine and complex tasks.
- Teneo Demonstration: Attendees were introduced to Teneo’s capabilities, including a live demonstration of its performance through a real-life example call.
- ROI Impact: The discussion then shifted to the return on investment (ROI) businesses can achieve by adopting Teneo AI, emphasizing measurable benefits such as cost reductions and increased productivity.
- Future-Proofing with AI: The session concluded with a forward-looking perspective on the evolving role of AI in customer service and strategies for staying ahead with a future-proof platform like Teneo.
Watch now to discover how Teneo AI can revolutionize your contact center, empower your team, and drive next-level customer loyalty.
Webinar Outline
- 00:00 Intro
- 05:00 The Role of AI in Shaping the Future of Customer Experience
- 10:00 Automating Level 1 support with AI Agents
- 18:30 Realizing Cost Savings with Teneo’s Scalable Solutions
- 22:00 What’s Next and Future Trends
- 28:00 Q&A and Closing Remarks
Ready to Revolutionize?
Don’t start 2025 unprepared—get ahead of the deadline and discover how Teneo AI can streamline your contact center and reduce operational costs. Register now to watch live or on demand.
For more information about our cutting-edge AI solutions and how they can transform your business, visit Teneo.ai.
FAQs
How will AI completely take over level 1 support in 2025 and transform customer service operations?
– Full automation: 100 % of routine tickets solved with ~99 % accuracy; cost per interaction drops from $5.60 → ≈ $0.40.
– High containment: 90 % of issues never reach a human; 99 % first-contact resolution.
– 24/7 instant support: Zero wait times and unlimited concurrent chats.
– Consistent quality: Standardised answers, no performance drift.
– Quick rollout, big savings: Live in 60 days, cutting staffing costs by ~85 % while boosting CSAT.
Explore Teneo’s agentless contact center solutions to see complete AI takeover capabilities, or learn about our customer service automation platform for level 1 support transformation.
What specific benefits and cost savings will businesses realize when AI takes over level 1 support operations?
– Big savings: ~60 % lower operating costs and ~85 % fewer frontline-agent hours.
– Faster service: Instant replies, 90 % containment, 99 % accurate resolutions.
– Unlimited scale: Handle peak volumes with no extra staff or hardware.
– Higher quality: Consistent, error-free answers boost CSAT by 40-60 %.
– Quick payoff: Deploy in ≈60 days; most teams cut support spend 50-70 % within six months.
Download our contact center automation ROI guide for detailed cost savings analysis, or explore our agentless contact center whitepaper for comprehensive level 1 automation benefits.
What implementation strategies ensure successful AI takeover of level 1 support with maximum business impact?
Successful AI takeover of level 1 support requires comprehensive implementation strategies:
(1) Support Analysis: Detailed evaluation of current level 1 support operations, volume patterns, and automation opportunities across all customer interaction types,
(2) Process Optimization: Redesign of support workflows to maximize AI automation benefits while maintaining service quality and customer satisfaction,
(3) Technology Integration: Seamless connection with existing customer service systems, knowledge bases, and business applications,
(4) AI Platform Selection: Solutions that deliver 99% accuracy, +60% containment success, and proven level 1 automation capabilities,
(5) Change Management: Comprehensive organizational transformation preparing teams for AI-augmented operations and new service delivery models,
(6) Quality Assurance: Extensive testing ensuring significant increase in first contact resolution and reliable performance across all level 1 support scenarios,
(7) Performance Monitoring: Tracking of automation effectiveness, customer satisfaction, and operational efficiency with continuous optimization.
Success Factors: Teneo.ai’s proven level 1 automation methodology enables rapid deployment achieving reduction in staffing costs and superior support performance within 60 days from concept to production. Organizations following structured automation strategies achieve 90%+ implementation success rates and sustained improvements in operational efficiency while maintaining exceptional customer service quality.
Get our LLM RFI template to develop your AI takeover strategy, or explore our contact center automation solutions for comprehensive transformation guidance.