Teneo is directly integrated with Google contact center platform. As a result, enterprise-grade organizations can access a wide range of tools and technologies to transform their IVR operations.
Equally important, the latest innovations in AI, NLU, ML and call center automation are included for every business that works with Teneo.ai and Google Contact Center.
Teneo drives millions of interactions in global call centers each month. Likewise, it equips some of the world’s largest enterprises with advanced IVR technology, enhancing customer connections and voice experiences.
Teneo Conversational IVR, our solution, empowers organizations to swap traditional touch pad-based and antiquated voice-based menus with conversational routing and automation. Furthermore, it supports 86 languages and dialects.
The solution also integrates seamlessly with the Google Cloud ecosystem. For instance, this allows customers to augment their existing ecosystem, including Google Cloud Speech-to-Text, Text-to-Speech, and DialogFlow, thereby enhancing the support experience provided by their Contact Center.
In essence, our technology saves businesses an annual $3m-$39m, standing as an industry-leading solution for contact center transformation.
For more information on our Google Contact Center integration, read the full press release, here.
Or to connect your call center to Teneo Conversational IVR via Google, click here.
About Teneo.ai
Our vision is a world without queues, without keypad navigation, with instant service. We’re proud to transform the customer experience for hundreds of millions of consumers around the world, powering millions of interactions every day across our enterprise client base.
Our customers replace traditional phone keypad-based menus with welcoming, short, and precise full sentences – Teneo Conversational IVR. The solution is based on our award-winning SaaS-platform Teneo. Which runs across 86 languages and dialects and is fully integrated with call center and contact center systems.
With love from Teneo.ai.
FAQs
How does the Teneo AI and Google partnership accelerate AI transformation for enterprises?
The Teneo AI and Google strategic partnership accelerates AI transformation by combining Google Cloud’s AI infrastructure with Teneo’s advanced conversational AI platform that delivers 100% automation of level 1 support with 99% accuracy. This collaboration enables enterprises to achieve 60% operational cost reduction, cutting cost per call from $5.60 to $0.40 through optimized Google Cloud deployment and AI integration. The partnership provides comprehensive cloud AI services, advanced analytics, and global scalability with 90% containment success rates and 99% first contact resolution. Explore our Google Cloud partnership to accelerate your cloud-based AI transformation.
What Google Cloud advantages does this partnership provide for AI implementation?
The Google Cloud partnership provides significant advantages including 73% transfer rate improvement and up to 50% automation of Level 2 support cases through optimized Google Cloud infrastructure and AI services integration. Organizations benefit from advanced machine learning capabilities, global cloud deployment, and comprehensive data analytics that enhance AI performance. The collaboration delivers rapid 60 days implementation timelines, 85% reduction in staffing costs, and proven Google Cloud architectures that maximize efficiency and scalability. Request a Google Cloud consultation to leverage advanced cloud AI capabilities.
How does this partnership enhance Google Cloud AI and analytics capabilities?
This partnership enhances Google Cloud AI and analytics capabilities by integrating Teneo’s proven conversational AI platform that achieves 99% accuracy and 90% containment success with Google’s advanced cloud infrastructure. The collaboration provides enhanced natural language processing, sophisticated analytics, and comprehensive machine learning capabilities that extend native Google Cloud functionality. Organizations benefit from improved AI performance, advanced insights, and seamless integration with existing Google Cloud investments. Learn about our Google Cloud integration to understand how strategic partnerships enhance cloud AI capabilities.