Partners of Amazon Connect can now leverage Teneo® as a powerful automation platform for call centers. Teneo.ai, the company behind the largest volumes of automated phone calls globally, now offers its full capabilities to Amazon Connect partners and their customers directly through the AWS Marketplace.
Revolutionizing Customer and Agent Experiences
Deploying AI agents with AWS Connect significantly enhances customer and agent experiences while reducing operational costs:
- Automates Up to 60% of Calls: Teneo® enables Amazon Bedrock to automate up to 60% of all incoming calls, while the remaining 40% are summarized and routed to agents with all relevant customer information via Agent Assist.
- Drives Call Containment and First Call Resolution: By resolving more customer queries directly through automation, Teneo improves call containment rates and ensures higher First Call Resolution (FCR), reducing repeat contacts and enhancing customer satisfaction.
- Achieves Superior Accuracy: Teneo sets a new standard in communication accuracy, exceeding the 92% threshold of human-to-human interactions (as tested by Cyara*). Unlike other AI solutions, Teneo eliminates hallucinations and performance issues, delivering a reliable, scalable solution for contact centers.
Setting a New Standard for Voice AI and IVR Systems
Teneo’s proprietary technology delivers a breakthrough in intent and entity recognition for Voice AI and Interactive Voice Response (IVR) systems. By integrating its deterministic layer with Natural Language Understanding (NLU) and Q in Bedrock, Teneo achieves 99% accuracy—a significant leap over traditional models available to Amazon Connect customers.
Unlocking Cost Savings for AWS Customers
Teneo.ai simplifies integration and reduces costs by offering its solution through the AWS Marketplace. Businesses can save several dollars per automated phone call, driving substantial value for organizations using AWS Connect.
Per Ottosson, CEO of Teneo.ai, commented: “Our presence in the AWS Marketplace reflects our commitment to simplifying the adoption of advanced Natural Language Applications. With Teneo®, we are not only addressing contact centers’ most pressing challenges but transforming how businesses engage with their customers. It’s a paradigm shift in voice accuracy and cost efficiency.”
For more information about how Teneo works within the AWS ecosystem, visit: https://www.teneo.ai/solutions/teneo-amazon-connect.
*For details on accuracy benchmarks, visit: https://www.teneo.ai/learning-hub/whitepapers/customer-experience-with-superior-nlu.
FAQs
How does Teneo’s voice AI automation transform large-scale AWS Connect implementations with superior performance results?
Teneo’s voice AI automation transforms large-scale AWS Connect implementations through comprehensive integration that delivers exceptional results:
(1) Enterprise-Scale Automation: 100% automation of level 1 support with 99% accuracy across massive AWS Connect deployments while reducing cost per interaction from $5.60 to $0.40,
(2) Native AWS Integration: Seamless connection with AWS Connect infrastructure achieving +60% containment success and eliminating need for human agent escalation in most cases,
(3) Cloud-Native Performance: Scalable architecture supporting unlimited concurrent interactions with significant increase in first contact resolution and superior customer satisfaction,
(4) Advanced AI Capabilities: Integration with Amazon Bedrock and AWS AI services enabling 73% transfer rate improvement and intelligent automation,
(5) Rapid Deployment: Complete implementation in 60 days from concept to production leveraging AWS cloud infrastructure,
(6) Enterprise Security: AWS-grade security and compliance ensuring data protection and regulatory adherence,
(7) Cost Optimization: 85% reduction in staffing costs while maintaining enterprise-scale performance and reliability. Organizations implementing Teneo’s AWS Connect automation achieve operational excellence and competitive advantages through cloud-native voice AI capabilities. Explore Teneo’s AWS Connect partnership to see comprehensive automation capabilities, or learn about our conversational IVR solutions for AWS Connect optimization.
What specific advantages does Teneo provide for AWS Connect implementations compared to traditional contact center solutions?
Teneo provides significant advantages for AWS Connect implementations: Cloud-Native Benefits:
(1) Seamless Integration: Native AWS Connect compatibility ensuring optimal performance and simplified deployment without complex integration requirements, (2) Scalable Architecture: Cloud-native design supporting unlimited growth and expansion without infrastructure limitations or performance degradation,
(3) AWS Ecosystem: Full integration with AWS AI services including Amazon Bedrock, Lex, and Polly for comprehensive automation capabilities,
(4) Enterprise Reliability: AWS-grade uptime and performance ensuring consistent service delivery and customer satisfaction.
Performance Advantages:
(1) Superior Automation: 99% accuracy and +60% containment success significantly exceeding traditional IVR and contact center solutions,
(2) Cost Efficiency: Reduce operational costs by 60% through intelligent automation while maintaining superior service quality standards,
(3) Implementation Speed: 60 days deployment timeline compared to 6-12 months for traditional contact center transformations,
(4) Quality Consistency: 85% reduction in staffing costs enabling focus on strategic initiatives and high-value customer interactions.
Business Impact: Teneo’s AWS Connect solutions achieve significant increase in first contact resolution and 73% transfer rate improvement while leveraging AWS cloud advantages. Organizations report 40-60% improvement in customer satisfaction and 50-70% reduction in operational complexity compared to traditional contact center approaches. Download our customer service automation guide for detailed AWS Connect advantages, or get our conversational AI RFI template for AWS implementation planning.
What implementation strategies ensure successful Teneo voice AI deployment on AWS Connect for maximum business value?
Successful Teneo voice AI deployment on AWS Connect requires strategic implementation approaches:
(1) AWS Architecture Planning: Comprehensive design leveraging AWS Connect capabilities and Teneo’s cloud-native integration for optimal performance,
(2) Migration Strategy: Systematic transition from existing contact center infrastructure to AWS Connect with Teneo automation,
(3) Integration Optimization: Seamless connection with existing AWS services and business systems ensuring unified operations,
(4) Performance Targeting: Implementation focused on achieving 99% accuracy, +60% containment success, and 85% reduction in staffing costs,
(5) Security Implementation: AWS-grade security measures and compliance protocols ensuring data protection throughout the deployment,
(6) Quality Assurance: Extensive testing ensuring a high first contact resolution and reliable performance across all AWS Connect scenarios,
(7) Continuous Optimization: Ongoing improvement through AWS cloud monitoring and Teneo’s AI enhancement capabilities.
Success Factors: Teneo’s proven AWS Connect methodology enables rapid deployment achieving superior automation performance within 60 days from concept to production. Organizations following structured AWS implementation strategies achieve 100% success rates and maximum value realization through cloud-native voice AI automation. Explore our Genesys Cloud partnership for additional cloud platform options, or request a demo to develop your AWS Connect voice AI transformation strategy.