Data Security
Data Security is a crucial feature of Teneo Conversational IVR, a customer experience (CX) solution designed to enhance customer interactions in call centers.
It ensures your data is encrypted according to industry best practices and helps you comply with relevant privacy regulation such as GDPR and CCPA.
How does Teneo Conversational IVR Ensure Data Security?
Our ISO27001 certification gives you confidence that we take security seriously. All data in Teneo Conversational IVR is encrypted, whether in motion or at rest.
Teneo Conversational IVR uses state-of-the-art encryption, including TLS over HTTPS for data transfer and AES256 for data storage.
Even static config is encrypted using the best available techniques.
This feature ensures you and your customers can have confidence that at no point is any data available to bad actors.
What Makes Teneo Conversational IVR Data Security Different?
As with all aspects of the offering, Teneo Conversational IVR puts you in charge. For encryption of data storage, you can Bring Your Own Key, encrypting data with a key you manage and control, ensuring even Teneo sysadmins have no access to your data.
Further, a Confidential Computing add-on is available at a modest fee encrypting even data-in-use, ensuring even those who might gain access to the RAM of a particular container would only see garbage.
Finally, Teneo Conversational IVR includes a unique pre-logging step where you can even remove data you don’t want to store at all, for example PII such as credit card or telephone numbers, email addresses or your customer’s names.
Teneo Conversational IVR even provides tools making it easy to comply with data requests under laws like GDPR, letting you quickly find data on a particular customer and even delete it if they request that.
Data Security is built into Teneo Conversational IVR as a matter of design and ensures call centers can securely handle their clients’ data.
It's customizable and configurable by you to meet your needs, even as they change in future.