Transforming the NHS Using Voice AI Automation
Cut costs, reduce no-show appointments, and enhance patient experience—without disrupting the NHS's existing systems.
The NHS Challenge:
Inefficiencies Costing Millions
1 of 15
NHS Medical appointments are not attended, according to recent data (Source: NHS).
£30
Each missed GP appointment costs the NHS an average of £30 per person (Source: NHS).
Up to £1 Billion
Calculated cost of not attended NHS appointments per year that could be used towards hiring more medical staff.
Members of the public have started to realise, now more so than ever, how important it is to do their bit to keep the NHS functioning at its best and not waste funds or resources.
According to recent reports, these are some of the challenges that the NHS is facing:
- No-show appointments leading to wasted resources: One thing that everyone can do to avoid wasting NHS funds is to ensure that they attend their GP appointment when booked in or cancel ahead of time if they cannot attend. The cost of missed appointments to the NHS is huge, with around 1 in 15 medical appointments not attended costing an average of £30 per person.
- Increasing administrative costs draining budgets
- High call volumes and misrouted inquiries frustrating both staff and patients.
How can our AI Agents Help the NHS
Cost-Efficient and Accurate AI Integration
Significant Cost Savings: Achieve dramatic reductions in LLMs and operational expenses by up to 98%.
99% Accuracy in Interactions: Attain high accuracy in multimodal voice and digital customer interactions, crucial in healthcare customer service.
Privacy-Protected AI Assistance
Anonymous Help: Teneo’s AI agents provide accurate support without requiring or storing personal information, ensuring complete user anonymity.
Ethical and Secure: Designed with transparency, Teneo ensures safe, non-intrusive interactions that protect user privacy.
Enhanced Patient and Provider Experience
Multimodal, Multilingual Support: Teneo’s AI agents offer seamless support across various channels and languages, catering to diverse patient needs.
Top-Grade Security: Maintain the strictest data security standards, protecting patient information with robust, compliant agentic AI solutions.
On Demand Webinar
Voice Automation for the Healthcare Industry
Step into the future of healthcare with voice automation, the groundbreaking technology transforming patient care and operational efficiency. In this engaging webinar, industry experts will explore how voice-activated solutions are streamlining workflows, improving patient outcomes, and enhancing accessibility for medical professionals and patients alike.
Transformation with AI in Healthcare Customer Service
Discover how a global leader in healthcare technology achieved over $6M in annual savings, handled 1.05M calls annually, and saved 36,000 agent hours by implementing Teneo's virtual assistant solution for voice AI.
$6M Cost Saved
-20% Call Handling Cost Reduction
+36,000 Agent Hours Saved
+8% Customer Satisfaction
Why Choose Teneo for the NHS?
Proven Industry Success
Emulate the success of leading healthcare organizations that have enhanced their customer experience and operational efficiency with our AI solutions.
Customizable AI Tools
Adapt AI tools to meet the specific needs of the healthcare industry.
Innovative and Secure Technology
Benefit from the latest AI advancements with LLMs and TLML to provide secure, efficient, and innovative healthcare services.
Use Cases for Teneo in Healthcare
Teneo, are increasingly being integrated into healthcare and health insurance sectors to enhance patient care, streamline operations, and improve overall service delivery. Here are some key use cases:
The integration of Teneo in healthcare and health insurance not only improves operational efficiency but also significantly enhances patient satisfaction by providing timely, personalized support. As technology continues to evolve, these intelligent assistants are expected to play an increasingly vital role in transforming healthcare delivery systems.
Transform the NHS with Teneo
Join leading healthcare providers in leveraging Teneo’s agentic AI solutions to enhance patient care and operational efficiency. Contact us to schedule a demo and discover how Teneo can elevate your healthcare business.