We’re excited to announce that our latest webinar, “How Genesys Cloud Financial Customers are Achieving 60% Call Containment with Teneo Agentic AI,” is now available on demand!
In this exclusive 1-hour session tailored for Heads of Customer Experience (CX), VPs of Customer Operations, Directors of Contact Center Transformation, and Digital CX & AI Strategy Leaders in the Financial industry. This webinar was presented by our expert speakers from Teneo.ai, Lee Kayne, VP of NA partnerships; Anne Jenkins, VP of Solution Architecture, Howard Leary II, US Lead Solutions Architect; and Ramazan Gurbuz, Product Marketing Executive, showing how Agentic AI fully embedded within the Genesys Cloud platform can:
- Radically reduce agent workload
- Accelerate call containment
- Improve customer satisfaction (CSAT)
- Maintain full oversight and enterprise-grade compliance
Don’t miss this opportunity to rethink what AI can do—without sacrificing control, transparency, or compliance. You can find more of our webinars here!
Highlights from the Webinar
- Contain More, Effortlessly
Handle multi-turn, complex interactions end-to-end with Agentic AI that thinks, reasons, and resolves queries—no human escalation required. - Maintain Full Oversight
Monitor exactly what the AI hears, understands, and says. You control the logic, workflows, and brand experience, nothing goes live without your approval. - Launch in Under 60 Days
Skip lengthy development cycles with native Genesys Cloud integration, going from idea to deployment in record time. - Scale Without Risk
Built-in governance and compliance support with Teneo Security Center standards such as, GDPR, HIPAA, and SOC 2 right out of the box. - Real-World Impact
Forward-thinking teams are already achieving up to 60% call containment, saving millions in operational costs and unlocking new levels of CX excellence.
Webinar Outline
- 00:00 – Introduction and survey
Introduction to our presenters and kick off the webinar with a poll on what Agentic AI is. - 07:00 – What is Agentic AI?
We dive deeper into the topic of Agentic AI, what is it and what’s behind the hype? - 15:00 – How does this apply to Financial services
Dive deeper into the financial services and how Teneo Agentic AI can be applied there - 22:00 – Demo 1
Let’s take a closer look into how this apply with a live demo. - 28:00 – Teneo and Genesys Cloud better together
Overview of Teneo and Genesys Cloud amazing partnership - 36:00 – Demo 2
Let’s take a closer look into another demo - 42:00 – Return on Investment (ROI) and case study
Learn more about the ROI through a case study with Teneo - 46:00 – Summary and questions
Summary of the webinar and answer questions that came in during the webinar - 1:00:00 – Outro
Outro
Access the On-Demand Webinar here!
Ready to transform your contact center with enterprise-grade Agentic AI? Watch our on-demand webinar to discover how Teneo.ai’s solutions can help you reduce costs, boost satisfaction, and contain more calls—all inside Genesys.