We’re excited to announce that our latest webinar, “How Genesys Cloud Financial Customers are Achieving 60% Call Containment with Teneo Agentic AI,” is now available on demand!
In this exclusive 1-hour session tailored for Heads of Customer Experience (CX), VPs of Customer Operations, Directors of Contact Center Transformation, and Digital CX & AI Strategy Leaders in the Financial industry. This webinar was presented by our expert speakers from Teneo.ai, Lee Kayne, VP of NA partnerships; Anne Jenkins, VP of Solution Architecture, Howard Leary II, US Lead Solutions Architect; and Ramazan Gurbuz, Product Marketing Executive, showing how Agentic AI fully embedded within the Genesys Cloud platform can:
- Radically reduce agent workload
- Accelerate call containment
- Improve customer satisfaction (CSAT)
- Maintain full oversight and enterprise-grade compliance
Don’t miss this opportunity to rethink what AI can do—without sacrificing control, transparency, or compliance. You can find more of our webinars here!
Highlights from the Webinar
- Contain More, Effortlessly
Handle multi-turn, complex interactions end-to-end with Agentic AI that thinks, reasons, and resolves queries—no human escalation required. - Maintain Full Oversight
Monitor exactly what the AI hears, understands, and says. You control the logic, workflows, and brand experience, nothing goes live without your approval. - Launch in Under 60 Days
Skip lengthy development cycles with native Genesys Cloud integration, going from idea to deployment in record time. - Scale Without Risk
Built-in governance and compliance support with Teneo Security Center standards such as, GDPR, HIPAA, and SOC 2 right out of the box. - Real-World Impact
Forward-thinking teams are already achieving up to 60% call containment, saving millions in operational costs and unlocking new levels of CX excellence.
Webinar Outline
- 00:00 – Introduction and survey
Introduction to our presenters and kick off the webinar with a poll on what Agentic AI is. - 07:00 – What is Agentic AI?
We dive deeper into the topic of Agentic AI, what is it and what’s behind the hype? - 15:00 – How does this apply to Financial services
Dive deeper into the financial services and how Teneo Agentic AI can be applied there - 22:00 – Demo 1
Let’s take a closer look into how this apply with a live demo. - 28:00 – Teneo and Genesys Cloud better together
Overview of Teneo and Genesys Cloud amazing partnership - 36:00 – Demo 2
Let’s take a closer look into another demo - 42:00 – Return on Investment (ROI) and case study
Learn more about the ROI through a case study with Teneo - 46:00 – Summary and questions
Summary of the webinar and answer questions that came in during the webinar - 1:00:00 – Outro
Outro
Access the On-Demand Webinar here!
Ready to transform your contact center with enterprise-grade Agentic AI? Watch our on-demand webinar to discover how Teneo.ai’s solutions can help you reduce costs, boost satisfaction, and contain more calls—all inside Genesys.
FAQs
How does Teneo’s agentic AI integrate with Genesys Cloud to enhance contact center operations?
Teneo’s agentic AI seamlessly integrates with Genesys Cloud through native APIs and pre-built connectors, providing advanced conversation orchestration, intelligent routing, and AI agent capabilities that enhance Genesys’s existing contact center infrastructure with enterprise-grade conversational AI automation. Integration typically takes 2-4 weeks for full deployment.
Explore Teneo on Genesys AppFoundry: Visit our AppFoundry listing to see integration details and customer reviews.
What are the key benefits of combining Teneo agentic AI with Genesys Cloud?
Key benefits include 60-80% enhanced customer self-service capabilities, 40-60% improved agent productivity through AI assistance, intelligent call routing based on customer intent with 95%+ accuracy, seamless escalation between AI and human agents, comprehensive analytics and insights, and the ability to scale AI across multiple customer touchpoints.
What is agentic AI and how does it transform contact center operations?
Agentic AI refers to autonomous AI systems that can take independent actions, make decisions, and orchestrate complex workflows without human intervention. In contact centers, it enables proactive customer service, intelligent task automation, dynamic conversation management, and seamless coordination between multiple AI agents and human staff, resulting in 50-70% more efficient operations.
How can enterprises get started with Teneo agentic AI on Genesys Cloud?
Enterprises can begin by attending product demonstrations, reviewing integration documentation, conducting pilot implementations, working with certified partners for deployment, and leveraging Genesys AppFoundry resources. The integration process typically includes planning (1-2 weeks), configuration (2-3 weeks), testing (1-2 weeks), and phased rollout phases (2-4 weeks).
Ready to supercharge your Genesys Cloud with agentic AI? Schedule a demo or explore our AppFoundry listing to get started.