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Customer Experience Articles

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This white paper provides key support and information for customer experience professionals seeking to drive improvements in Contact Center environments

The Evolution of CX - From Conversational IVR to OpenQuestion

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Whitepaper - The Evolution of CX - From Conversational IVR to OpenQuestion

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Whitepaper

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Customer Experience

Impact of AI in Customer Service

Chatbot Examples Gone Wrong – Lessons and Insights 

LLMs, NLUs, and Generative AI: Elevating Airline Customer Service

customer service improved by generative ai

Transform Customer Service Touchpoints with Generative AI: Real-World Success Stories 

Customer Experience: Telefónica's journey

Revolutionizing Customer Experience: Telefónica Germany’s Journey with Conversational AI in 2023

customer happy with the service she has received

5 Ways to Master Customer Service  

genarative ai and intent-based nlu coming together for superior results

How to Unlock Superior Enterprise Outcomes with Generative AI and Intent-based NLU

Enhancing Customer Interactions in Banking with Generative AI and Teneo-Powered Virtual Assistants

Maximizing Efficiency with OpenQuestion: Reducing Average Handling Time with Conversational IVR

Voice Self-Service Revolution: Boosting Customer Interactions

illustration that showcases both teneo.ai and aura from telefónica's logos

Telefónica’s Aura and Teneo: Elevating Customer Experience in Omnichannel Contact Centers

Enhancing the IVR Customer Experience: The Shift to Conversational IVR

Why Smart Voice Self Service Matters More Than Ever 

The Enduring Importance of the Phone Channel in Call Centers

Transform Customer Interactions with the Power of Conversation Analytics

Supercharge Your AI Conversations with GPT: Beat Latency in a Flash 

How AI and Human Intelligence are Transforming Contact Centers: Insights from Medallia and Gartner 

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Dialing Down Call Centers: Is AI-Powered Customer Service the New Norm?

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The Power of First Contact Resolution (FCR) in Streamlining Contact Center Efficiency

Learn how to leverage Generative AI for businesses

Leveraging Generative AI for Business Success: Insights from Gartner’s Report 

Decreasing Call Transfers and Improving Customer Experience

Transforming Customer Service with Telephony Self-Service

The Impact of Generative AI on Customer Service

Navigating the AI Landscape: How Enterprises Can Safely Bet On Large Language Models

OpenQuestion: Meeting the Challenges of Spain’s New Customer Service Law Head-On

The Disconnect in Operational Excellence & Customer Experience in Contact Centers

Artificial Solutions Launches Teneo OpenAI GPT Connector, Empowering Developers with OpenAI’s Advanced Language Capabilities

It’s proven. Focus on CX Drives Revenue Growth

Navigating the Challenges of Customer Service: Addressing AHT

Teneo Chatbot providing enhanced customer service by managing a broad spectrum of customer inquiries.