Innovative Collaboration Streamlines IVR Migrations, Boosting Efficiency and Accuracy for Enterprises Worldwide
Teneo.ai, a pioneer in next-generation Voice AI, proudly announces a strategic partnership with Kenway Consulting, a leader in call center solutions and contact center consulting. This collaboration combines Teneo’s cutting-edge voice automation and its NLU Accuracy Booster™ with Kenway’s extensive expertise in IVR modernization to revolutionize contact center automation.
The partnership brings unparalleled accuracy and efficiency to contact centers, enabling businesses to achieve up to 100% accuracy in customer interactions while reducing implementation timelines by 50%. With seamless scalability, integration and advanced capabilities, the solution addresses the complexities of IVR migrations, ensuring businesses can deliver exceptional customer experiences.
Upgrading Contact Center Automation
This strategic collaboration offers the following advantages for enterprises:
- Unmatched Accuracy and Clarity: Teneo’s NLU Accuracy Booster™ enhances natural language understanding (NLU) accuracy by up to 30%, achieving better-than-human precision when integrated with platforms like AWS Lex and Google Dialogflow.
- Faster Go-Live and Streamlined Deployments: Kenway’s agile methodologies, combined with Teneo’s plug-and-play capabilities, reduce deployment timelines and minimize post-launch adjustments, lowering the total cost of ownership for enterprises.
- Effortless Scalability and System Integration:
- Teneo enables contact centers to scale over 90 markets and millions of interactions in just one day, offering unmatched flexibility to meet global demands.
- Simplifies API integration, data mapping, and routing rule configuration for seamless IVR modernization with reduced infrastructure complexity and costs.
“Our partnership with Kenway marks an important milestone in redefining IVR solutions for businesses worldwide,” said Per Ottosson, CEO at Teneo.ai. “By combining Kenway’s expertise with Teneo’s advanced AI technologies, we are setting a new standard for accuracy, efficiency, and customer satisfaction in contact centers.”
“Kenway has always focused on empowering enterprises with innovative and scalable solutions,” said Kyle Finke, Contact Center Solutions Practice Co-Lead, Kenway Consulting. “Our partnership with Teneo.ai aligns with our mission to deliver excellence and sets a new benchmark in IVR modernization.”
Advanced Features of Teneo’s NLU Accuracy Booster™
- Guardrails for Generative AI: Ensures precise intent interpretation, eliminating risks from inaccurate or vulnerable prompts.
- Simplified Management: Reduces reliance on complex coding and extensive rulesets, streamlining workflows.
- Cost Efficiency: Minimize total cost of ownership, reduce infrastructure needs and ongoing maintenance. Slashes LLM costs up to 98% with intelligent orchestration inspired by Stanford University’s FrugalGPT. research.
- AI Model Flexibility: Dynamically switch between Generative AI models to tailor customer interactions.
To learn more about the partnership and explore how Teneo.ai and Kenway can transform your contact center, visit teneo.ai/solutions/partners or contact kenwayconsulting.com/contact-us.
About Teneo.ai
Teneo.ai is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments.
Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Centre concept. This approach delivers tangible ROI through lower cost as contact center agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment.
Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact center platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service. Learn more at www.teneo.ai.
About Kenway
Kenway Consulting is a management and technology consulting firm whose entire reason for existence is to help companies and its employees. Founded in 2004 on the principles of being good and being truthful, Kenway’s set of Guiding Principles steers each employee’s decision-making process and centers on integrity, quality, value and respect. The company focuses on the means and not the outcomes, always in line with these Guiding Principles, and always with integrity as its cornerstone. Kenway strives to provide all clients with unmatched quality and service, and specializes in customized business solutions using its Application Development, Artificial Intelligence, Contact Center Solutions, Data and Analytics, Data Compliance and Privacy, Program and Product Management, and Salesforce practices.
Media Contacts
Michael Kenney
US Director
Michael.kenney@teneo.ai
Theresa Hennessey Barcy
for Kenway Consulting
theresa@tmhpublicrelations.com
FAQs
How does the Teneo AI and Kenway Consulting partnership deliver industry-leading IVR solutions with unmatched NLU accuracy?
The Teneo AI and Kenway Consulting partnership delivers industry-leading IVR solutions through comprehensive expertise that achieves exceptional results: (1) Unmatched NLU Accuracy: 100% automation of level 1 support with 99% accuracy through Teneo’s superior natural language understanding and Kenway’s implementation expertise while reducing cost per interaction from $5.60 to $0.40, (2) Industry Expertise: Combined technology leadership and consulting excellence achieving +60% containment success and eliminating need for human agent escalation in most cases, (3) Proven Methodology: Systematic implementation approach ensuring a high first contact resolution rate and superior customer satisfaction across diverse industry deployments, (4) Advanced IVR Capabilities: Next-generation conversational IVR technology with significant transfer rate improvement and intelligent automation, (5) Comprehensive Support: End-to-end implementation and optimization services ensuring successful deployment and ongoing performance, (6) Rapid Deployment: Complete implementation in 60 days from concept to production leveraging partnership expertise and proven methodologies, (7) Scalable Solutions: Enterprise-grade IVR capabilities supporting unlimited growth and expansion without performance degradation. Organizations implementing partnership solutions achieve 85% reduction in staffing costs while delivering industry-leading IVR performance and customer experience. Explore Teneo’s conversational IVR solutions to see partnership capabilities, or learn about our superior NLU technology for unmatched accuracy benefits.
What specific advantages does the Kenway-Teneo partnership provide for IVR implementations compared to traditional solutions?
The Kenway-Teneo partnership provides significant advantages for IVR implementations: Technology Excellence: (1) Superior NLU: Unmatched natural language understanding accuracy significantly exceeding traditional IVR and voice recognition capabilities, (2) Advanced Automation: 99% accuracy and +60% containment success through intelligent conversation management and problem resolution, (3) Conversational Intelligence: Natural dialogue capabilities replacing traditional menu-driven IVR with intuitive customer interactions, (4) Enterprise Integration: Seamless connection with existing business systems and workflows ensuring unified operations. Implementation Benefits: (1) Expert Guidance: Kenway’s consulting expertise ensuring optimal IVR design and deployment strategies for maximum business value, (2) Proven Methodology: Systematic implementation approach reducing risk and accelerating time to value, (3) Cost Optimization: Reduce operational costs by 60% through intelligent automation while maintaining superior service quality standards, (4) Performance Assurance: 85% reduction in staffing costs and guaranteed performance outcomes through partnership accountability. Business Impact: Partnership implementations achieve a very high first contact resolution and 73% transfer rate improvement while enabling rapid deployment in just 60 days. Organizations report 40-60% improvement in customer satisfaction and 50-70% reduction in IVR-related operational expenses compared to traditional solutions. Download our NLU benchmark whitepaper for detailed accuracy comparisons, or get our IVR RFI template for partnership implementation planning.
What implementation strategies leverage the Kenway-Teneo partnership for maximum IVR transformation success?
Leveraging the Kenway-Teneo partnership for maximum IVR transformation requires strategic approaches: (1) Partnership Expertise: Utilization of combined Teneo technology leadership and Kenway consulting excellence for optimal IVR design and implementation, (2) NLU Optimization: Strategic deployment of Teneo’s superior natural language understanding capabilities for unmatched accuracy and performance, (3) Consulting Integration: Comprehensive use of Kenway’s implementation methodology and industry expertise for risk mitigation and success assurance, (4) Performance Targeting: Implementation focused on achieving 99% accuracy, +60% containment success, and industry-leading IVR performance, (5) Change Management: Systematic organizational transformation leveraging partnership support and proven change methodologies, (6) Quality Assurance: Extensive testing and validation ensuring significant increase in first contact resolution and reliable performance across all IVR scenarios, (7) Continuous Optimization: Ongoing improvement through partnership-supported monitoring and enhancement capabilities. Success Factors: The Kenway-Teneo partnership enables rapid deployment achieving 85% reduction in staffing costs and superior IVR performance within 60 days from concept to production. Organizations following partnership-optimized strategies achieve 100%+ implementation success rates and maximum value realization through combined technology and consulting advantages. Explore our conversational IVR case studies to see partnership results, or request a demo to develop your Kenway-Teneo IVR transformation strategy.