Exceptional customer service is crucial for success. With the rise of AI-driven phone call automation, many companies face a key decision: should they develop an in-house solution or partner with a leading provider like Teneo.ai?
Building an in-house system might seem attractive initially, but the hidden costs, time, and risks involved often outweigh the perceived control. In contrast, partnering with Teneo.ai offers a comprehensive, ready-to-deploy solution with numerous benefits.
Below, we outline seven compelling reasons why choosing Teneo.ai for customer phone call automation is smarter than building an in-house solution.
1. Faster Time to Market with Teneo.ai
Why In-House AI Phone Systems Are Time-Consuming
Developing an AI-driven phone call automation system in-house requires significant resources, expertise, and time. Even large companies like Google and Amazon have taken years to fine-tune their platforms like Dialogflow and Lex. For non-IT enterprises, replicating this process from scratch can take years of development, testing, and optimization.
Teneo.ai’s Rapid Deployment Advantage
By partnering with Teneo.ai, businesses bypass these complexities with a ready-made platform that can be deployed in a matter of weeks. Instead of investing years into development, Teneo.ai’s conversational AI solution is pre-built, allowing companies to quickly improve their customer service processes. This rapid deployment ensures businesses stay competitive and meet the growing expectations of their customers.
- Key takeaway: Teneo.ai provides a pre-built AI platform, reducing development time.
- Benefit: Implement in weeks, not years.
- Competitive Edge: Speed up customer experience improvements.
2. Teneo.ai Lowers Total Cost of Ownership (TCO)
Hidden Costs of Building In-House AI Systems
Building an AI-driven phone system in-house often comes with unexpected costs, from hiring AI experts to maintaining infrastructure. The initial expenses may seem manageable, but as the system scales, the costs for ongoing updates, debugging, and infrastructure growth can quickly add up.
Cost-Saving Benefits of Teneo.ai
By choosing Teneo.ai, companies significantly reduce their Total Cost of Ownership (TCO). Teneo.ai’s solution eliminates the need to maintain a specialized in-house AI team, allowing businesses to focus on improving customer service without incurring ongoing technical costs.
- Example: A multinational company found that building and maintaining an AI system would cost over $50 million over five years. Switching to Teneo.ai saved them 30% in upfront costs and 40% in operational costs.
3. Expertise and Accuracy with Teneo.ai’s Platform
Difficulty of Building Expertise In-House
Creating a high-performing AI-driven phone system requires advanced expertise in conversational AI, natural language processing (NLP), and machine learning. Even if a business assembles the necessary talent, achieving the level of precision offered by seasoned platforms like Teneo.ai is challenging.
Teneo.ai’s Expert-Built, High-Accuracy Platform
Teneo.ai comes with years of industry expertise, incorporating cutting-edge technologies such as hybrid match capabilities and the proprietary Teneo Language Model (TLML). These ensure high accuracy and flexibility in managing diverse customer queries, which is difficult to replicate in-house.
- Real-World Example: A telecom company that implemented an in-house AI system saw a 25% error rate in responses, leading to frustrated customers. After switching to Teneo.ai, the error rate dropped to under 5%, vastly improving customer satisfaction.
4. Focus on Business Logic, Not Infrastructure
Challenges of Building In-House Infrastructure
Creating an in-house system demands significant focus on technical infrastructure—building data models, setting up integrations, and ensuring scalability. This effort often distracts businesses from their core mission: delivering outstanding customer service.
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Teneo.ai: Freeing You to Focus on Your Business Logic
With Teneo.ai, companies no longer need to worry about infrastructure development. Instead, they can focus on their business logic—rules and processes that improve customer interactions. Teneo.ai provides a fully integrated, scalable platform that automates customer interactions while allowing businesses to prioritize user experience.
- Key takeaway: Focus on optimizing customer service, not managing infrastructure.
- Benefit: Streamline your customer service operations with a pre-built, scalable platform.
5. Lower Risk of Failure
High Risk of Failure with In-House AI Development
One of the biggest risks with building an in-house AI system is the potential for project failure. AI is a rapidly advancing field, and by the time an in-house solution is ready, the technology may already be outdated.
Teneo.ai’s Continually Evolving Solution
Teneo.ai significantly reduces the risk of failure by offering a platform that is continuously updated with the latest AI advancements. Supported by a dedicated team of experts, Teneo.ai ensures that your system remains at the cutting edge of AI innovation.
- Key takeaway: Avoid technological obsolescence by relying on Teneo.ai’s future-proof platform.
- Benefit: Reduce the risk of investing in outdated technology.
6. Competitive Edge with Teneo.ai
Competitors Fall Behind with In-House Solutions
Companies that invest in building in-house AI solutions often face delays, while competitors using platforms like Teneo.ai can implement faster, more efficient customer service solutions.
Teneo.ai Helps You Stay Ahead
Businesses that choose Teneo.ai can quickly deliver superior customer service, gaining a competitive advantage while others are still developing and refining their in-house systems. This early advantage leads to increased customer satisfaction and brand loyalty.
- Key takeaway: Gain a competitive edge by deploying AI-driven phone call automation faster than competitors.
External Resource: Explore how AI is shaping the future of customer experience in this Forbes article.//link to Pers blogpost on Forbes//
7. Future-Proofing with Teneo.ai
In-House Systems Risk Falling Behind
AI technology is evolving rapidly, and businesses that build in-house solutions risk falling behind. As AI advancements occur, the cost to update or overhaul outdated systems can be prohibitive.
Teneo.ai Ensures Long-Term Relevance
Teneo.ai guarantees your AI technology remains cutting-edge. With regular updates and improvements, Teneo.ai adapts to the latest advancements in AI and machine learning, ensuring your business stays competitive in the long term.
- Key takeaway: Future-proof your customer service with Teneo.ai’s evolving platform.
- Benefit: Maintain a competitive edge with the latest AI innovations.
Conclusion: Why Teneo.ai Is the Smarter Choice
While building an in-house AI phone automation system may offer some control, the challenges—high costs, lengthy development times, and risk of failure—are significant. Partnering with Teneo.ai offers a smarter alternative, providing a robust, scalable, and future-proof platform that reduces costs and improves customer service.
By choosing Teneo.ai, your business can achieve faster deployment, lower TCO, access to expert AI technology, and future-proof capabilities. Take the next step to enhance your customer service and automate your phone calls with Teneo.ai today.