Documentation

Reference Documentation

Start building your first flows and conversations

Build your bot

Easily connect to Teneo using the available APIs

API Reference

Deploy your bot

Read about the Teneo Linguistic Modelling Language

Linguistic Modelling Language

Learn how to query and work with your data

Analyze your bot

Teneo Query Language Reference

Explore some of our most common and useful extensions

Optimize your bot

Read about the various user interfaces of the Teneo platform

Studio UI Reference

Learn Teneo through these practical guides

All Guides

Learn Teneo in-depth through guided journeys or videos about specific topics

Training Center

A 10 minute tour through the Teneo platform

Teneo in 10 minutes

Learn at your own pace with our learning journeys

Learning Journeys

Create your own coffeeshop bot from scratch!

Build a coffeeshop bot

Watch videos to learn more about Teneo from our experts

Videos

Create a Conversational AI application that is using OpenAI services!

Teneo Generative QnA

Become a Certified Teneo Conversational AI Developer

Certifications

Academy

OpenQuestion

Microsoft

All Resources

Explore some of our most recent CC platform connectors

Contact Center Platforms

Easily connect Teneo to your backend systems

Backend connectors

Easily connect Teneo to your frontend systems

Channel connectors

Easily connect Teneo data to your data visualization tool

Data connectors

Easily connect Teneo to your live agent chat systems

Live Chat integrations

Quickly get started with our example solutions

Example solutions

Resources

Community

News

Log out

Environment

Bots

Manage and invite your colleagues to your team

Team

My Teneo

Log in

Request sandbox

Contact

gutenext-blocks/smart-news-headlines

<strong>Latest Articles</strong>

View Archive

gutenext-blocks/heading-with-link

Get the Latest Industry News in Your Inbox

gutenext-blocks/smart-blog-table-newsletter

gutenext-blocks/smart-blog-table

Follow this page for our press releases and articles about how we are helping companies boost their customer experience.

Our News

news1

Blog

Stay Updated with the latest from Teneo.AI

gutenext-blocks/strong-hero-right-image

Embracing Frugal AI for a 98% save in AI OpEx in Customer Experience in 2024 

3 Challenges of Generative AI and Conversational AI in Customer Interactions: Principles, Protections, and Transparency

Navigating the Challenges of Prompt Hacking in 2024

Artificial Solutions signs agreement with MedHelp Care for AI-Based voice chatbot

Build your Teneo RAG bot in minutes 

Teneo.ai Awarded Best AI Telecom Solution

Accuracy results of 95% when Teneo is added on top of Amazon Lex

What is AI accuracy and why care? 

Visual showing Amazon Lex and Teneo handling the same input while Teneo detecting the intent.

Elevate Your Customer Service: 7 Ways To Boost Amazon Lex’s Accuracy

Agentless Contact Centers: Transforming Customer Service Efficiency

Introducing the Latest Update: New Generative QnA Template!

Teneo.ai Now Available in the Microsoft Azure Marketplace

Ultimate Guide to Integrating Generative AI in IVR Systems: Features, Benefits, and Best Practices 

Teneo Web Chat Version 3.7.11 is Here! 

IVR Call Centers News: Increase IVR Containment 

Impact of AI in Customer Service

Is Your FCR on Par? How to Improve FCR Automation

Explore the Latest in our Tech Update: Teneo 7.4’s Copilot and NLU Accuracy Booster™ 

The Future of Contact Center Analytics: How to Unveil Your Data 

Teneo 7.4 Launches with Groundbreaking Generative AI Copilot Features to Transform Chat Development 

Unveiling the Potential of Prompt Chaining and Multi-Model LLM Orchestration

Unlocking AI’s Full Potential: The Powerful Alliance of LLMs and NLUs 

Beyond ChatGPT: A Guide to Alternative Large Language Models 

Enhancing Contact Center Automation with TLML for Advanced AI 

What is IVR Containment and How to Use it to Improve Customer Experience

Creating Backend Integrations: The Teneo Edge

What is the Key to Accuracy in NLU?

5 biggest challenges with LLMs and how to solve them

14 Essential Call Center KPIs: A Comprehensive Guide to Master Performance in Call Center Automation

Teneo.ai at CCW2024: Revolutionizing Customer Service with AI

Teneo.ai Introduces Enterprise Co-pilot: Build Your Own Virtual Assistant on Your Own Knowledge Base and Use the Power of any LLM with up to 98% Cost Saving

Teneo 7.4 – Introducing Teneo Studio Copilot

Building a Robust Digital Customer Service Strategy: A Comprehensive Guide

5 Tips to Make a Generative AI Pilot Successful

Leveraging LLMs: A Step-by-Step Guide to AI Maturity with bots

Generative AI: The Catalyst for Mainstream Conversational AI?

Chatbot Examples Gone Wrong – Lessons and Insights 

LLMs, NLUs, and Generative AI: Elevating Airline Customer Service

Comparative Cost Analysis in Large Language Models (LLMs)  

Embracing Generative AI in Customer Service: A Guide for Companies

The Importance of Testing Generative AI for Contact Center Automation

How to use Frugal GPT to transform Customer Experiences

What’s the EU AI Act?

Boost Amazon Connect: 30% More Accuracy in 4 Hours with Teneo

Introducing Teneo Generative QnA

Teneo.ai Unveils Advanced RAG Solutions for Enterprise AI: Mastering Complex Customer Service Operations 

The World of AI in 2024 

Tracing the Evolution of Natural Language Processing: A Journey Through Time

Human-Like AI: Navigating the Ethics and Capabilities of Conversational AI

How to Avoid LLM Hallucinations?

Optimizing LLM Selection: Navigating Hallucinations with Teneo

customer service improved by generative ai

Transform Customer Service Touchpoints with Generative AI: Real-World Success Stories 

How to Get Controlled Outputs in LLMs (Large Language Models)

Accelerating AI Integration: The Essential Role of LLM Orchestration 

The Impact of Generative AI in Business: Revolutionizing Customer Service and Contact Centers

Teneo’s Advanced AI in Customer Service Operations: Mastering RAG to Minimize LLM Hallucinations

Customer Experience: Telefónica's journey

Revolutionizing Customer Experience: Telefónica Germany’s Journey with Conversational AI in 2023

Mastering Generative AI Efficiency: Cost-Effective Strategies

frustrated customer having to deal with hallucinations from the call center

5 Ways to Deal with LLM Hallucinations

Optimizing Your Contact Center for Peak Performance

customer happy with the service she has received

5 Ways to Master Customer Service  

Generative AI: How to get OpEx down and AI Accuracy Up

Teneo.ai Announces Generative AI Orchestration to its Teneo Platform, Offering Up to 98% Cost Reduction in Generative AI Operations 

5 Ways RAG and Knowledge AI Transform Customer Service Automation 

Teneo.ai Unveils Adaptive Answers: The Next Frontier in Personalized Customer Service for Contact Centers

Is Your Generative AI Telling the Truth? Unveiling the Power of RAG in Customer Service

10 Ways Generative AI, Orchestrated by Teneo, Elevates Customer Service in Modern Contact Centers 

Navigating the Future of Generative AI: From LLMs to Customized AI Solutions 

How to Implement Generative AI in Call Centers 

ChatGPT for Modern Contact Centers: Elevating the Customer Journey

Orchestration AI: The Secret Sauce for Efficient and Seamless Customer Service

10 Common Mistakes When Implementing AI Orchestration and Automation

The Power of AI Orchestration Platforms in Streamlining Customer Interactions  

5 Ways Generative AI Supercharges Customer Service Accuracy – You Can’t Ignore it 

7 Secrets to Mastering Generative AI in Contact Centers 

How to Boost Customer Service Accuracy with Advanced Generative AI Tools

10 Steps to Master AI Orchestration: A Step-by-Step Guide for Businesses 

Statistics on Generative AI, CEO´s priorities with Generative AI

The future of Generative AI in Customer Service 2024

 5 Key Numbers for ROI of Call Center Automation

The Path to Maturity with Generative AI in Modern Contact Centers 

Illustration of Gen AI in an AI-Based Contact Center

The AI-Based Contact Center Revolution: Power Up with Generative AI and IVR Technology 

genarative ai and intent-based nlu coming together for superior results

How to Unlock Superior Enterprise Outcomes with Generative AI and Intent-based NLU

5 Reasons Why Ignoring Conversational IVR Systems Could Cost Your Business Big Time

The Definitive 9-Step Guide for Technical Teams: Seamlessly Implement Contact Center Automation  

Enhancing Customer Interactions in Banking with Generative AI and Teneo-Powered Virtual Assistants

The 2024 Outlook: How Conversational AI is Revolutionizing Customer Service Right Now

Navigating 3 Key Challenges in Contact Center Automation with LLMs and Generative AI 

America’s Most Popular Meal Kit Company Enhances Voice Channel Support with Artificial Solutions’ OpenQuestion

Mastering Prompt Engineering in Conversational AI: Unlock the Potential of LLM with OpenQuestion  

7 ROI Secrets C-Level Executives Can’t Afford to Ignore in Contact Center Automation

Understanding Average Handle Time (AHT) for Call Centers

Maximizing Efficiency with OpenQuestion: Reducing Average Handling Time with Conversational IVR

Elevate Your AI Experience with Teneo 7.3’s Revolutionary Features

Voice Self-Service Revolution: Boosting Customer Interactions

Illustration that depicts the future of digital conversations using conversational ai

The Future of Digital Conversations: 10 Components That Define Exceptional Conversational AI

illustration that showcases both teneo.ai and aura from telefónica's logos

Telefónica’s Aura and Teneo: Elevating Customer Experience in Omnichannel Contact Centers

7 Key Features That Make OpenQuestion the Go-To Solution for Conversational IVRs with Fast Time to Market 

Enhancing the IVR Customer Experience: The Shift to Conversational IVR

Why Smart Voice Self Service Matters More Than Ever 

The Enduring Importance of the Phone Channel in Call Centers