Documentation

Reference Documentation

Start building your first flows and conversations

Build your bot

Easily connect to Teneo using the available APIs

API Reference

Deploy your bot

Read about the Teneo Linguistic Modelling Language

Linguistic Modelling Language

Learn how to query and work with your data

Analyze your bot

Teneo Query Language Reference

Explore some of our most common and useful extensions

Optimize your bot

Read about the various user interfaces of the Teneo platform

Studio UI Reference

Learn Teneo through these practical guides

All Guides

Learn Teneo in-depth through guided journeys or videos about specific topics

Training Center

A 10 minute tour through the Teneo platform

Teneo in 10 minutes

Learn at your own pace with our learning journeys

Learning Journeys

Create your own coffeeshop bot from scratch!

Build a coffeeshop bot

Watch videos to learn more about Teneo from our experts

Videos

Create a Conversational AI application that is using OpenAI services!

Teneo Generative QnA

Become a Certified Teneo Conversational AI Developer

Certifications

Academy

OpenQuestion

Microsoft

All Resources

Explore some of our most recent CC platform connectors

Contact Center Platforms

Easily connect Teneo to your backend systems

Backend connectors

Easily connect Teneo to your frontend systems

Channel connectors

Easily connect Teneo data to your data visualization tool

Data connectors

Easily connect Teneo to your live agent chat systems

Live Chat integrations

Quickly get started with our example solutions

Example solutions

Resources

Community

News

Log out

Environment

Bots

Manage and invite your colleagues to your team

Team

My Teneo

Log in

Request sandbox

Contact

Blog Archive

gutenext-blocks/page-heading

Filter Results:

Recent Posts

Older Posts

gutenext-blocks/power-grid

gutenext-blocks/smart-blog-table

Blog Archive

Teneo.ai Launches First Voice AI Accelerator for Genesys Cloud Platform

Teneo.ai Partners with Future Generation Systems, a Vodafone Company, to Revolutionize Turkish Enterprise AI Landscape

The AI Deception: Why LLM-Wrappers Fail Contact Centers

The Future of Interactive Voice Response (IVR) Software in 2025

NLU Accuracy and Self-Service Containment: The Data-Backed Connection for Enterprise Contact Centers 

Calculating the ROI of Conversational AI

Conversational AI Chatbots: Unlocking Intelligent Interactions for Enterprises

Conversational IVR vs. Traditional IVR vs. Voicebots: Choosing the Right Voice Automation

Implementing Conversational IVR: A Step-by-Step Guide for Enterprises

The Technology Behind Conversational IVR: How AI Powers Intelligent Voice

Conversational AI Solutions: Finding the Right Fit for 2025 and Beyond

22 benefits of conversational ivr for your enterprise

22 Benefits of Conversational IVR for Your Enterprise

Discover how to achieve Conversational AI ROI

Conversational AI ROI: Measuring Value Through KPIs

15+ Conversational AI Use Cases Transforming Enterprises in 2025

AI Contact Center: The Enterprise Evolution of Customer Experience

Teneo Agentic AI and Genesys Cloud Webinar

Webinar on Demand: Teneo Agentic AI and Genesys Cloud

Best Guide to Conversational AI for Enterprise Contact Centers

How RAG Enhances AI Agents

Building Scalable Agentic Architecture with Teneo

Building Scalable Agentic Architectures

Agentic AI vs Traditional AI: Key Differences for Enterprise Automation 

Artificial solutions rebrands as Teneo.ai

Teneo.ai Achieves SOC 2 Type II Attestation, Reinforcing Enterprise-Grade Security for its Agentic AI Platform 

CloudHesive and Teneo.ai Partner to Supercharge ConnectPath CX with AI-Driven Automation

Call Centers Are Quietly Winning With These 5 AI Use Case

5 Reasons Contact Centers Should use OpenAI o3 and o4-mini

GPT‑4.1 Just Released: Is It the Best LLM from OpenAI?

AI Orchestration Across Channels: The Complete Guide to Omnichannel Automation

Model Context Protocol (MCP) by Anthropic

MCP and A2A Protocols Explained The Future of Agentic AI is Here

Watch Now: Unlock $33M/Month Savings & Revolutionize Your Contact Center with Teneo Enterprise Agentic AI

Agentic AI: The Complete Guide to Customer Service

Personalization at Scale with Customer Experience Automation

Scaling Generative AI: Top 5 Challenges & Enterprise Solutions in Conversational AI

Improving Contact Centers with Customer Experience Automation

5 Reasons to start CCaaS Modernization with Agentic Automation

Teneo and Genesys: Supercharge your Contact Centers with AI

Genesys Voice Bot: Revolutionizing Customer Conversations

Genesys IVR: The Key to Faster, More Efficient Voice Support in Call Centers

Genesys AI: The Secret Weapon for Smarter Contact Centers

Introducing Teneo Agentic AI: The Future of Contact Centers

Webinar on Demand: Voice Automation for the Healthcare Industry

Teneo.ai Appoints Lee A. Kayne as Director of Partnerships and Strategic Accounts for North America

Unlocking the Power of Voice AI Chatbot in Enhancing Customer Service Experiences