Documentation

Reference Documentation

Start building your first flows and conversations

Build your bot

Easily connect to Teneo using the available APIs

API Reference

Deploy your bot

Read about the Teneo Linguistic Modelling Language

Linguistic Modelling Language

Learn how to query and work with your data

Analyze your bot

Teneo Query Language Reference

Explore some of our most common and useful extensions

Optimize your bot

Read about the various user interfaces of the Teneo platform

Studio UI Reference

Learn Teneo through these practical guides

All Guides

Learn Teneo in-depth through guided journeys or videos about specific topics

Training Center

A 10 minute tour through the Teneo platform

Teneo in 10 minutes

Learn at your own pace with our learning journeys

Learning Journeys

Create your own coffeeshop bot from scratch!

Build a coffeeshop bot

Watch videos to learn more about Teneo from our experts

Videos

Create a Conversational AI application that is using OpenAI services!

Teneo Generative QnA

Become a Certified Teneo Conversational AI Developer

Certifications

Academy

OpenQuestion

Microsoft

All Resources

Explore some of our most recent CC platform connectors

Contact Center Platforms

Easily connect Teneo to your backend systems

Backend connectors

Easily connect Teneo to your frontend systems

Channel connectors

Easily connect Teneo data to your data visualization tool

Data connectors

Easily connect Teneo to your live agent chat systems

Live Chat integrations

Quickly get started with our example solutions

Example solutions

Resources

Community

News

Log out

Environment

Bots

Manage and invite your colleagues to your team

Team

My Teneo

Log in

Request sandbox

Contact

<strong>Blog Archive</strong>

gutenext-blocks/page-heading

gutenext-blocks/smart-blog-table

Blog Archive

Generative AI: How to get OpEx down and Accuracy Up  

Teneo.ai Announces Generative AI Orchestration to its Teneo Platform, Offering Up to 98% Cost Reduction in Generative AI Operations 

5 Ways RAG and Knowledge AI Transform Customer Service Automation 

Teneo.ai Unveils Adaptive Answers: The Next Frontier in Personalized Customer Service for Contact Centers

Is Your Generative AI Telling the Truth? Unveiling the Power of RAG in Customer Service

10 Ways Generative AI, Orchestrated by Teneo, Elevates Customer Service in Modern Contact Centers 

Navigating the Future of Generative AI: From LLMs to Customized AI Solutions 

How to Implement Generative AI in Call Centers 

ChatGPT for Modern Contact Centers: Elevating the Customer Journey

Orchestration AI: The Secret Sauce for Efficient and Seamless Customer Service

10 Common Mistakes When Implementing AI Orchestration and Automation

The Power of AI Orchestration Platforms in Streamlining Customer Interactions  

5 Ways Generative AI Supercharges Customer Service Accuracy – You Can’t Ignore it 

7 Secrets to Mastering Generative AI in Contact Centers 

How to Boost Customer Service Accuracy with Advanced Generative AI Tools

10 Steps to Master AI Orchestration: A Step-by-Step Guide for Businesses 

Statistics on Generative AI, CEO´s priorities with Generative AI

The future of Generative AI in Customer Service 2024

 5 Key Numbers for ROI of Call Center Automation

The Path to Maturity with Generative AI in Modern Contact Centers 

Illustration of Gen AI in an AI-Based Contact Center

The AI-Based Contact Center Revolution: Power Up with Generative AI and IVR Technology 

The Positive Impact of AI in the Workforce

genarative ai and intent-based nlu coming together for superior results

How to Unlock Superior Enterprise Outcomes with Generative AI and Intent-based NLU

5 Reasons Why Ignoring Conversational IVR Systems Could Cost Your Business Big Time

The Definitive 9-Step Guide for Technical Teams: Seamlessly Implement Contact Center Automation  

Enhancing Customer Interactions in Banking with Generative AI and Teneo-Powered Virtual Assistants

The 2024 Outlook: How Conversational AI is Revolutionizing Customer Service Right Now

Navigating 3 Key Challenges in Contact Center Automation with LLMs and Generative AI 

America’s Most Popular Meal Kit Company Enhances Voice Channel Support with Artificial Solutions’ OpenQuestion

Mastering Prompt Engineering in Conversational AI: Unlock the Potential of LLM with OpenQuestion  

7 ROI Secrets C-Level Executives Can’t Afford to Ignore in Contact Center Automation

Understanding Automated Customer Service

Understanding Average Handle Time (AHT) for Call Centers

Maximizing Efficiency with OpenQuestion: Reducing Average Handling Time with Conversational IVR

Unlocking the Power of Intelligent IVR Systems 

A Comprehensive Guide to Full Automation of Your Contact Center 

Voice Self-Service Revolution: Boosting Customer Interactions

40% of Companies are Upping Their AI Game: Discover How AI is Reshaping the Future of Work 

Illustration that depicts the future of digital conversations using conversational ai

The Future of Digital Conversations: 10 Components That Define Exceptional Conversational AI

illustration depicting the difference between traditional ivr systems in call centers versus ai-driven call centers

Introduction to Call Center Optimization: A Comprehensive Guide 

illustration that showcases both teneo.ai and aura from telefónica's logos

Telefónica’s Aura and Teneo: Elevating Customer Experience in Omnichannel Contact Centers

7 Key Features That Make OpenQuestion the Go-To Solution for Conversational IVRs with Fast Time to Market 

Enhancing the IVR Customer Experience: The Shift to Conversational IVR

The Ethics of Conversational Automation

Conversational Automation: Revolution Across Industries

Implementing Conversational Automation: Best Practices 

Conversational Automation: Beyond Chatbots

Conversational AI Automation: The Next Frontier

illustration that showcases conversation automation in a contact center to solve customer doubts

Conversational Automation: Revolutionizing Business Interactions

Voicebots: The New Era of Contact Center ROI

7 Benefits of Voicebots for Business Performance and Customer Satisfaction 

Transforming Customer Service with Modern IVR Systems

Top IVR Vendors in 2023: A Comparative Analysis

The ROI of Implementing a Modern IVR System in Customer Service

Feedback in IVR Systems

Unified Customer Service: Integrating IVR with Multiple Channels

Challenges and Limitations of Traditional IVR Systems

Benefits of Customer Service IVR

Why Smart Voice Self Service Matters More Than Ever 

Customer Service IVR: A Complete Guide

Introduction to IVR in Modern Customer Service

The Future of IVR in Customer Service

The Enduring Importance of the Phone Channel in Call Centers

IVR Technology: Bridging Gaps in Customer Service

Challenges in Implementing Intelligent Call Routing

The Role of AI in Call Routing

Infographic on the benefits of conversational ai

Benefits of Cloud-Based Intelligent Call Routing Platforms 

illustration waiting before intelligent call routing

The Evolution of Intelligent Call Routing

illustration showcasing intelligent call routing in contact center

The Ultimate Guide to Intelligent Call Routing 

Revolutionizing Customer Service with OpenQuestion: Overcoming Traditional IVR System Challenges for Enhanced Customer Experience

The Imperative of Voice Authentication in Contact Centers: A Game-Changer with Conversational IVR

Experience Conversational AI to reduce workload

The Power of OpenQuestion: Reducing Call Workload and Misrouting

Case Studies on Successful Intelligent Call Routing Implementations 

Transform Customer Interactions with the Power of Conversation Analytics

integration of tech stacks to provide improved customer experience

Comparing Conversational AI Platforms: Teneo Chatbot vs Others

Diagram illustrating the integration of Teneo with Contact Center Platforms for enhanced customer service operations.

Optimizing Your Teneo Chatbot for Better Customer Engagement 

Graphic illustrating the deployment of a Teneo chatbot on web, mobile, and third-party platforms

How to Set Up a Teneo Chatbot  

Teneo Chatbot providing enhanced customer service by managing a broad spectrum of customer inquiries.

Benefits of Using Teneo Chat for Your Business  

Case Studies of Successful Teneo Chatbot Implementations 

Improvement of users due to AI in Contact Centers

The Power of AI Chatbots: A Comprehensive Guide to Customer Engagement and Business Efficiency 

IVR Trends in the U.S. & U.K.: An In-depth Analysis

OpenQuestion Targets Mitigating Customers Irritations, Confronting the $934 Million Annual Expense of Call Abandonment and Misrouting in U.S. Contact Centers

OpenQuestion Set to Ease Consumer Frustrations, Tackling the £126 Million Call Abandonment and Misrouting Problem in UK Contact Centers

5 Key Insights to Unlock the Power of Interactive Voice Response (IVR) for Your Call Center

AI in Inbound Call Center Operations: A Comprehensive Guide

Teneo.ai Announces the Release of OpenQuestion 1.1: Transforming Customer Service with Conversational AI, Conversational IVR and GPT Integration

Top 5 Reasons Your Business Needs Conversational AI IVR

Supercharge Your AI Conversations with GPT: Beat Latency in a Flash 

How AI and Human Intelligence are Transforming Contact Centers: Insights from Medallia and Gartner 

Top AI Statistics and Trends for 2023 

Guide to Cloud IVR:  Benefits and Impact on Business

Benefits of Cloud IVR: Unleash the Power of Cloud IVR with OpenQuestion

Enhancing Customer Experience with Cloud IVR: A New Era of Personalized Service with OpenQuestion

Business Transformation with Cloud IVR: A New Era of Customer Service

Modern IVR Solutions: Transforming Business and Enhancing Customer Experience with Teneo.ai

The Power of Conversational AI in 2023: A Comprehensive Guide

Revolutionizing Customer Service with Conversational AI IVR

AI and the Future of Work: Ranking U.S. Industries by Their AI Automation Potential

Dialing Down Call Centers: Is AI-Powered Customer Service the New Norm?

image featuring the first call resolution calculation