Simplify Complex Inputs
Detect complex inputs and documents in Teneo and simplify them using Generative AI before generating an answer to the now simplified inputs.
Teneo LLM Orchestration
Automating Businesses with LLMs and Agentic AI
Elevate Your Customer Service with any LLM, driven by Teneo’s adaptive, agentic AI that brings automation to life.
Orchestrate Your LLM-Driven Contact Center
Teneo’s agentic LLM orchestration empowers AI agents to streamline your contact center’s technology, addressing common LLM challenges like hallucinations, inconsistency, lack of control, and inaccuracies. With Teneo Agentic AI, your AI agents deliver reliable, controlled, and high-quality interactions.
Unprecedented ROI with
Teneo AI Orchestration
AI Cost Management
Slash LLM expenses by up to 98%, maximizing ROI through intelligent LLM orchestration inspired by Stanford University's research on FrugalGPT.
Enhanced AI Self-Service with Agentic AI
Empower your AI agents with Knowledge AI (Retrieval-Augmented Generation) to drive data-driven tasks, website search, agent assist, contact center automation, and advanced chatbots and voice bots. Teneo’s Agentic AI ensures superior, seamless customer interactions, adapting dynamically to each user’s needs.
AI Model Flexibility with Agentic AI
Enable your AI agents to seamlessly switch between any Generative AI (LLM) model, adapting to your specific needs for optimal customer service outcomes. Teneo’s agentic AI offers the flexibility to tailor models, ensuring each interaction meets your unique standards for quality and efficiency.
Unmatched AI Accuracy
Elevate service precision to an astounding 99%.
Seamless Data Integration
Achieve real-time analytics through fluid system integration.
Reduced Wait Times
Address customer issues promptly, eliminating common service delays.
THE TENEO ADVANTAGE
Achieve a Staggering
95-100% Improvement in ROI
Don't delay - Schedule a Demo and witness real LLM orchestration in action
Switch LLM Models
Teneo offers a native, built in way to change and validate your LLM technology with no code changes or downtime. Teneo can be built to send high‑complexity prompts to more advanced reasoning models and offloads routine queries to lean mini‑variants using Stanford University FrugalGPT and its own GenAI Annotators methodology, cutting your LLM costs by up to 98% while maintaining peak performance.
Teneo will help you choose the right model for the right job:
Test and Validate LLMs
With Teneo, it’s easy to switch which LLM a solution is using. This lets you easily test and validate which model gives the best performance at the right cost, through manual, automatic and A/B testing.
Replace LLM
Effortlessly select and configure your preferred Generative AI model with the added flexibility to mix and match different models to best suit different use cases.
Leverage Dialogue Context
Keep a long term memory, utilize context from earlier dialogue to ensure all relevant information is taken into account when generating an answer with Generative AI. Including the journey the customer has taken before arriving here.
Entity Extraction
Powered by Generative AI, Teneo extracts all relevant entities from user input to enhance intent understanding and contextual accuracy. It leverages GenAI annotation, ensuring entities are only extracted when needed, which reduces processing overhead, improves latency, and optimizes cost efficiency.
Sentiment Analysis
Continuously evaluates user emotion and intent signals such as urgency or triage needs to dynamically adapt the dialogue. Teneo can trigger upsell or cross-sell prompts when positive sentiment is detected, or escalate to a live agent in real time for negative sentiment or high-priority scenarios.
Annotators and Goals
Teneo empowers AI Agent builders with native, low-code, easy to use UI to build AI Agents that enhance understanding, personalization, and contextual relevance throughout a user interaction. Annotators and Goals are central to this, enabling the platform to dynamically transform and enrich inputs using both built-in and generative AI-powered techniques.
These capabilities support a wide range of use cases such as intent refinement, sentiment tracking, and entity extraction, all working together to maximize the effectiveness of each dialogue turn.
Key features include:
Build and Enhance AI Agents with Teneo
Teneo’s AI Agent Builder offers an intuitive, easy-to-use interface to visually compose, manage, and deploy AI agents using reusable skills, tools, goals, and LLMs. Paired with Teneo Copilot, you can seamlessly generate entries and responses; accelerating development while ensuring scalability, compliance, and adaptability for global enterprise needs.
Generate Classes
Generate Responses
Entities
Add LLMs
Personalities
Goals
Annotators
From Generative AI Proof of Concept to Live Deployment
RAG
Leverage Teneo RAG with AWS Bedrock, Azure OpenAI, OpenSearch, AI Search and more, including any custom model endpoint. Seamlessly connect to proprietary or public databases, document stores and data lakes to ingest, index and query your knowledge base. Enjoy end‑to‑end visibility, monitoring and control over every retrieval and augmentation step, keeping your LLMs accurate, effective and cost‑optimized, all while enforcing enterprise‑grade PII security.
Generative Q&A covers several different features, such as:
Generative Q&A Self Learning NLU
Use Generative AI to quickly get started with your Teneo deployment.
Generative Q&A - RAG
Deploy your Teneo RAG solution in no time using your own data with the help of Knowledge AI.
Adaptive Answers
Teneo Adaptive answers, captures relevant information during the conversation, such as the user sentiment, conversation history, age, and location before adapting the output and sending it to your customer. This allows for one-of-a-kind interactions with customers, without having to spend time on manually adapting any of the content.
Adaptive answers cover several different features, such as:
Controlled Outputs Personalization
Teneo lets you control which answers are rephrased by Generative AI and which information is sent to the Generative AI model.
Empathy and
Personalization Layer
Use Generative AI to empathize with the user’s specific situation and tone.
Dynamically
Personalized Outputs
Gives the Generative AI model more information about the user (e.g., first name, pronouns, location, time zone, current time) which can be used to give much more varied answers without writing out all combinations by hand.
Dynamic Input Translation
Teneo Adaptive Answers can automatically translate user inputs into the desired language before processing, enabling Generative AI to provide accurate and context-aware responses in the user's preferred language, all without pre-defined language variants.
Revolutionize Customer Experience with Teneo’s Agentic AI
Empower your contact center with Teneo’s intelligent LLM orchestration. Achieve personalized, efficient interactions and unparalleled accuracy—all tailored to your unique customer needs.