Simplify Complex Inputs
Detect complex inputs in Teneo and simplify them using Generative AI before generating an answer to the now simplified inputs.
Teneo Generative AI Orchestration
Transforming Contact Center with Generative AI.
Elevate Your Customer Service with any LLM anywhere
Orchestrate Your
AI-Driven Contact Center
Teneo's advanced orchestration streamlines your contact center's technology, harmonizing Generative AI and data systems for peak efficiency and smoother customer journeys. With Teneo you can save 98% in Generative AI Operation Expenses (OpEx).
Unprecedented ROI with
Teneo AI Orchestration
AI Cost Management
Slash LLM (Large Language Model) expenses by up to 98%, maximizing ROI through intelligent orchestration inspired by Stanford University's research on FrugalGPT.
Enhanced AI Self-Service
Deploy RAG (Retrieval-Augmented Generation) for co-pilots, website search, agent assist, contact center automation, advanced chatbots and voice bots for superior customer interactions.
AI Model Flexibility
Switch between any Generative AI (LLM) model, tailored to your specific needs for the best customer service outcome.
Unmatched AI Accuracy
Elevate service precision to an astounding 95-100%.
Seamless Data Integration
Achieve real-time analytics through fluid system integration.
Reduced Wait Times
Address customer issues promptly, eliminating common service delays.
THE TENEO ADVANTAGE
Achieve a Staggering
95-100% Improvement in ROI
Don't delay - Schedule a Demo and witness real AI orchestration in action
Switch LLM Models
Teneo offers a smooth way to change and validate your LLM technology. Designed to streamline the process, it makes transitions as easy as swapping the module within the system architecture. Use any LLM, our integration automatically adapts.
Teneo will help you choose the right model for the right job:
Test and Validate LLMs
With Teneo, it’s easy to switch which LLM a solution is using. This lets you easily test and validate which model gives the best performance at the right cost, through manual, automatic and A/B testing.
Replace LLM
Effortlessly select and configure your preferred Generative AI model with the added flexibility to mix and match different models to best suit different use cases.
Leverage Dialogue Context
Utilize context from earlier dialogue to ensure all relevant information is taken into account when generating an answer with Generative AI.
Entity Extraction
With the help of Generative AI, maximize the potential of every conversation by extracting all entities found in the input to improve understanding of the user’s intent.
Sentiment Analysis
Analyzes the sentiment in the user input.
NLU Booster
Using NLU Booster, you can use all information available during a conversation to your advantage and get more out of user inputs. This allows for highly effective interactions with customers.
NLU Booster covers several different features, such as:
Introducing Teneo Copilot
Teneo Copilot allows you to use any LLM to generate entries into your Teneo solution. Effortlessly create new entries and responses using Copilot's user-friendly interface, speeding up your workflow and enhancing your development skills.
Generate Classes
Generate Responses
Create Entities
Add Your Own LLM
From Generative AI Proof of Concept to Live Deployment
RAG
Create accurate, effective, and cost-optimized LLMs with Teneo RAG (Retrieval-Augmented Generation), which solves the lack of visibility, monitoring, control, and insights for live RAG deployments built in AI Studio, PromptFlow, or LangChain. With Teneo RAG your LLM will be Accurate, Effective and Cost Optimized.
Generative Q&A covers several different features, such as:
Generative Q&A Self Learning NLU
Use Generative AI to quickly get started with your Teneo deployment.
Generative Q&A - RAG
Deploy your Teneo RAG solution in no time using your own data with the help of Knowledge AI.
Controlled Outputs Personalization
Teneo lets you control which answers are rephrased by Generative AI and which information is sent to the Generative AI model.
Dynamically Personalized Outputs
Gives the Generative AI model more information about the user (e.g., first name, pronouns, location, time zone, current time) which can be used to give much more varied answers without writing out all combinations by hand.
Empathy and Personalization Layer
Use Generative AI to empathize with the user’s specific situation and tone.
Adaptive Answers
Teneo Adaptive answers, captures relevant information during the conversation, such as the user sentiment, conversation history, age, and location before adapting the output and sending it to your customer. This allows for one-of-a-kind interactions with customers, without having to spend time on manually adapting any of the content.
Adaptive answers cover several different features, such as:
Go Live With RAG and Adaptive Answers.
By integrating user details into prompts for RAG, Teneo crafts interactions that are as unique as the customers themselves, ensuring a personalized touch in every exchange.