What is Interactive Voice Response IVR?  

Interactive Voice Response (IVR) automates telephone interactions, but traditional systems often frustrate users with clunky touch-tone menus and require constant upkeep to reflect evolving products, services, and contact-center workflows. Modern IVR platforms solve these issues by incorporating natural-language processing: customers speak or type their requests in everyday language, and the system interprets them accurately. For example, Conversational IVR, a next-generation, AI-powered solution delivers personalized responses, minimizes transfers to live agents, and streamlines self-service. The result is faster resolution, higher customer satisfaction (CSAT), and lower operational costs. More information on KPIs can be found here: Customer Experience KPIs.