We’re excited to announce that our latest webinar, “CAI Implementation Best Practices That Deliver: From Promise to Payback”, is now available on demand!
Conversational AI (CAI) is one of the most transformative CX technologies in decades; redefining how enterprises engage customers, elevate journeys, and drive measurable business outcomes. But unlocking that potential takes more than replacing an IVR or improving call routing. It requires proven best practices, a strategic approach, and the ability to move fast without compromising on governance, security, or customer satisfaction.
In this exclusive 1-hour session, Donna Fluss, President of DMG Consulting LLC, and Anne Jenkins, VP of Solutions Architecture at Teneo.ai, share critical insights into what separates high-performing CAI initiatives from those that fail to deliver. Whether you’re planning your first implementation or scaling a mature program, this webinar gives you the roadmap to turn CAI promise into payback.
Highlights from the Webinar
- Move Beyond Hype
Understand what really drives CAI success; and how to avoid the pitfalls that derail projects. - Accelerate Value
Discover how to maximize early ROI while managing risk, integration, and governance. - Learn from the Experts
Hear directly from Donna Fluss and Anne Jenkins as they share practical lessons and field-tested strategies. - Scale with Confidence
See how to expand CAI programs across channels and regions without losing oversight or control. - Real-World Lessons
Apply success formulas from organizations that have already redefined CX with Conversational AI.
Webinar Outline
- 00:00 – Introduction
- 07:00 – The Real Promise of CAI
- 15:00 – Implementation Best Practices
- 25:00 – Avoiding Pitfalls
- 40:00 – Q&A with Donna and Anne
- 50:00 – Closing & Resources
Access the On-Demand Webinar Here!
Ready to turn CAI promise into measurable business payback?
Watch our 1-hour session to learn how to accelerate implementation, avoid common pitfalls, and build CAI programs that deliver lasting results.
You can access our previous webinars here: AI Events and Webinars!