Purpose-built voice-first agentic AI solution delivers proven enterprise results with $32 million in monthly customer savings
Teneo.ai today launched the first Voice AI Accelerator for Genesys Cloud, introducing a purpose-built voice-first agentic AI solution through the AppFoundry marketplace. The Voice AI Accelerator enables autonomous AI agents that handle complex phone conversations without scripts, delivering proven enterprise results including over $32 million in monthly cost savings and 99% voice accuracy across more than 17,000 agents currently in production.
The launch addresses a critical gap in the customer service industry, where 70% of customers use phone support, but most AI solutions fail to deliver the natural, intelligent voice interactions they expect. Teneo.ai’s Voice AI Accelerator transforms this dynamic by providing AI agents that understand context, adapt to emotions, handle complex conversations through autonomous reasoning, delivering full containment for customer service.
“We’re witnessing a fundamental shift in how AI handles voice interactions,” said Per Ottosson, Chief Executive Officer of Teneo.ai. “While most AI solutions are adapted from text-based applications, we’ve built the first Voice AI Accelerator purpose-built for phone conversations. Our Genesys Cloud customers are already seeing transformational results, with conversation accuracy that matches human-level performance.”
The Voice AI Accelerator has demonstrated remarkable real-world performance currently operating across Fortune 500 companies in regulated industries including healthcare, financial services and government. These deployments have generated substantial business impact, including significant cost reductions, improved customer satisfaction, and enhanced operational efficiency.
The platform’s 99% NLU voice accuracy rate exceeds typical industry performance, while its autonomous reasoning capabilities allow AI agents to handle complex, multi-turn conversations that traditionally required human intervention. Unlike conventional chatbots or scripted systems, Teneo.ai’s agents adapt dynamically to customer emotions, changing conversation contexts, and unexpected scenarios.
The AI Accelerator integrates natively with Genesys Cloud rather than replaces existing platform investments. Available through the Genesys AppFoundry marketplace, the solution provides seamless deployment within existing Genesys environments while maintaining all security, compliance and operational controls. The integration supports all Genesys Cloud environments (GC2, GC3, GC4) and optimizes voice protocols including SIP, RTP and WebRTC for maximum performance and reliability. Advanced features include native speech-to-text and text-to-speech enhancement, unified management through Genesys workflows and comprehensive analytics integration. The platform maintains GDPR, ISO 27001, HIPAA, and EU AI Act compliance while ensuring all conversations and data remain within customer-controlled environments.
Teneo.ai’s announcement positions the company uniquely in the rapidly evolving AI market, where most solutions focus on text-based interactions. The voice-first approach provides significant advantages in a market where phone support continues to handle the most complex and high-value customer interactions.
For more information about Teneo.ai and the Voice AI Accelerator, visit https://www.teneo.ai/solutions/partners/teneo-for-genesys-cloud-cx or access the solution through the Genesys AppFoundry at https://appfoundry.genesys.com/filter/genesyscloud/listing/5e363502-db5e-4b5e-b022-22bc541f42c8.
FAQs
How does the Teneo AI and Genesys partnership accelerate AI transformation for contact centers?
The Teneo AI and Genesys strategic partnership accelerates AI transformation by integrating Teneo’s advanced AI platform with Genesys Cloud CX, delivering 100% automation of level 1 support with 99% accuracy. This collaboration enables contact centers to achieve 60% operational cost reduction, cutting cost per call from $5.60 to $0.40 through seamless platform integration and optimization. The partnership provides comprehensive contact center AI, intelligent routing, and advanced analytics with 90% call containment success rates and 99% first contact resolution. Explore our Genesys partnership solutions to transform your contact center operations.
What specific benefits does the Genesys integration provide for contact center operations?
The Genesys integration provides significant benefits including transfer rate improvement and up to 50% automation of Level 2 support cases through native platform connectivity and optimized workflows. Organizations benefit from native, seamless agent experiences, unified reporting, and comprehensive omnichannel support that enhances customer interactions. The collaboration delivers rapid 60 days implementation timelines, 85% reduction in staffing costs, and proven integration patterns that maximize platform capabilities. Access the Genesys AppFoundry to deploy Teneo AI within your Genesys environment.
How does this partnership enhance the Genesys Cloud CX platform capabilities?
This partnership enhances Genesys Cloud CX platform capabilities by adding a native Teneo’s industry-leading AI technology that achieves 99% accuracy and 90% containment success. The collaboration provides advanced conversational AI, intelligent automation, and sophisticated analytics that extend native platform functionality. Organizations benefit from enhanced customer experiences, improved agent productivity, and comprehensive AI capabilities that integrate seamlessly with existing Genesys workflows. Learn about our Genesys integration to understand how strategic partnerships enhance platform capabilities.