Web chat is often the first place customers go when something breaks, when they are stuck, or when they need an answer right now. Businesses that use chatbots see up to a 38% increase in website conversions compared with traditional web forms.That means the widget cannot just look modern. It has to handle real workflows: guided steps, rich content, voice, attachments, session control, and smooth integration with your site and systems. All while representing your brand in the best possible way.
For this, we are proud to introduce Teneo Web Widget 2.0.
It can easily be added to your website with a few clicks, all while adding the kind of flexibility and control you need for your customers.
Multimodal by Design: Voice AI is part of the experience
Digital conversations are no longer text-only. Customers expect to type when it is convenient, speak when it is faster, and switch between the two without friction. Teneo Web Widget 2.0 embraces that reality by making voice a natural part of the web experience.
With general module integration for Text-to-Speech (TTS) and Automatic Speech Recognition (ASR), voice becomes an extension of your existing conversational strategy, in addition to native Voice AI. The same logic, the same flows, the same governance can power both written and spoken interaction.
- Unified logic: Design once and deploy across text and voice. Your conversational flows remain consistent, whether the user is typing a question or speaking it.
- Rapid prototyping: To help teams move quickly, Teneo Web Widget 2.0 includes a default configuration for leading speech providers. You can go from idea to high-fidelity voice experience in minutes, not weeks.
- Accessibility built in: Native voice support makes your digital experience more inclusive. Users with visual or motor impairments can engage naturally, without the need for a separate frontend or parallel implementation.
The result is not just a widget that can display messages. It is a web channel that can listen, speak, and adapt to how people prefer to interact.
Radical Extensibility: Your Design System, Our Widget
Your conversational channel should feel like a natural extension of your product, not a layer sitting on top of it. Teneo Web Widget 2.0 is built to adapt to your design system, your interaction patterns, and your brand standards.
With Modular Message Types, you can shape the experience around your use cases instead of adapting your use cases to a fixed template.
The enhanced Combo message type
Complex answers often combine text, actions, and media. The updated Combo message type allows you to compose rich responses into a single, cohesive interaction, keeping conversations structured and easy to follow.
Design alignment
Every interaction can look and behave like it belongs. Colors, spacing, components, and patterns can align fully with your brand, ensuring the widget feels like a core product feature rather than an external overlay.
The result is a conversational experience that is not only intelligent, but visually and functionally consistent with the rest of your digital ecosystem.
Want to learn more?
Teneo Web Widget 2.0 is a shift toward a widget that can serve as a real interaction layer: extensible UI, voice readiness, stronger controls, and better session and integration capabilities.
You can find more information about the Teneo Web Widget in our documentation.