The launch of Teneo 8 marks a significant milestone in the evolution of our Agentic AI platform. We’ve packed it with features designed to enhance power, efficiency, and developer freedom. At the heart of this release is a feature we know our community has been waiting for: a powerful, versioned Public API.
This is the introduction to a new shift in how you can interact with the Teneo platform. The new Public API unlocks the full potential of Teneo, allowing you to manage the entire lifecycle of your AI agents, from creation to optimization, and integrate Teneo more deeply into your existing workflows and platform than ever before.
What is the Teneo Public API?
In simple terms, the Teneo Public API provides a set of stable, secure endpoints that give you direct access to the functionalities of the Teneo platform, without the need to use the UI and frontend. This means you can now use the APIs to automate tasks that previously required manual interaction with the Teneo Studio interface.
With the new Public API, you gain complete control to:
- Create, update, re-use, optimize, and manage your AI agents and their solutions.
- Streamline Delivery: Fully automate testing and deployment across all your environments (Dev, QA, Production) for faster, more reliable release cycles.
- Integrate Seamlessly: Embed Teneo directly into your CI/CD pipelines, making Agentic AI a native part of your existing development workflow.
- Extract Actionable Insights: Pull rich analytics and observability data on demand, feeding performance metrics and conversation logs into your custom dashboards or BI tools.
- Reach Call containment with Agentic AI: Enable advanced agentic behaviors where bots can modify themselves or trigger other agents, creating truly dynamic and interconnected AI systems while you save millions.
Access to real Agentic AI
Agentic AI promises to revolutionize automation by creating systems that can reason, plan, and act to solve complex problems. However, relying solely on Large Language Models (LLMs) like OpenAI GPT-5 or Google Gemini for these critical tasks introduces unacceptable risks of hallucination and unpredictability. For an agent to be trusted in an enterprise environment, it needs an orchestrator that provides control and guarantees accuracy.
This is precisely where Teneo’s Hybrid AI approach shines. It provides the essential structure for building powerful, reliable agents that deliver results, not risks.
- Eliminate Hallucinations with Focused Tasks: The primary cause of LLM errors is ambiguity. Teneo allows you to break down a complex user’s goal into a series of smaller, clearly defined tasks. By prompting the AI with focused, single-purpose steps, you guide its reasoning and dramatically reduce the chance of hallucination, ensuring the agent stays on track and produces accurate outcomes.
- Orchestrate Complex Actions: An effective agent needs both conversational flexibility and procedural precision. Teneo lets you use AI for understanding user intent and generating natural language, while anchoring the agent’s actions in structured, deterministic flows. This ensures critical steps are executed with 100% reliability.
- Maintain Control Where It Counts: True autonomy requires guardrails. With Teneo, you remain in control of the agent’s core logic. This guarantees that high-stakes processes are always predictable, compliant, and safe, preventing the agent from improvising when accuracy is non-negotiable.
- Build Agents That Consistently Deliver: By combining the reasoning power of AI with the reliability of a structured framework, you can build sophisticated agents that don’t just talk; they achieve business goals in 86+ languages. This approach allows you to scale your automation initiatives with confidence, creating real-world voice and text agents that are both intelligent and trustworthy.
Expanding Your Product’s Capabilities: The Power of integrations
Beyond automation and CI/CD, the Teneo Public APIs opens a powerful new avenue for our partners: deeply integrating Teneo’s world-class Agentic AI, available in 86+ languages, into your own products and services.
Imagine: a product you already offer, now enhanced with a powerful, intelligent AI engine running silently “under the hood.” With the Teneo Public API, you can build your own custom user interface, management portal, and user experience; all while leveraging Teneo for the heavy lifting and reaching Agentic AI. The API gives you the tools to manage your clients’ bots, solutions, and data directly within your own product ecosystem, delivering a seamless, AI-powered experience to your customers.
Get Started with the Future of AI Development
Ramazan Gurbuz
Product Marketing Executive at Teneo.ai with a background in Conversational AI and software development. Combines technical depth and strategic marketing to lead global AI product launches, developer initiatives, and LLM-driven growth campaigns.