We are thrilled to announce Teneo 8, our most advanced release yet; designed to make building, managing, and scaling AI Agents faster, safer, and more powerful than ever before. This release introduces a series of new features, including a native AI Agent Builder, enhanced Generative AI management, enterprise-grade security tools, expanded Public API capabilities, significant performance upgrades, and the next iteration of our web experience with Teneo Web Widget.
AI Agent Builder: Create and Launch AI Agents Without Code
Teneo 8 introduces the AI Agent Builder; a fully native, low-code environment that lets you visually design and launch AI Agents without writing code. By combining reusable skills, tools, personalities, and goals, you can create flexible, scalable agents that aren’t locked into a single LLM provider.
With the new AI Agent Builder, you can:
- Define personalities and goals tailored to specific AI tasks.
- Generate and deliver outputs directly to your end-users.
- Annotate user inputs with the Gen AI Annotator for smarter matching.
- Store and reuse results with Gen AI Actions to power internal workflows.
The built-in functionality ensures your AI agents are modular, guided, and secure, so prompts are composed consistently, outputs stay on-brand, and scaling across the enterprise is straightforward.
By making Generative AI a native part of the platform, the AI Agent Builder inherits Teneo’s enterprise-grade strengths in reliability, governance, and scalability; giving you the confidence to deploy AI Agents at any scale.
Gen AI Overview: Instant Clarity on Your AI Ecosystem
The Gen AI Overview gives you a clear, visual understanding of how Generative AI is used across your solution. It provides an interactive dashboard that makes troubleshooting, maintenance, and navigation effortless.
With the Gen AI Overview, you can see at a glance:
- Which LLMs, personalities, and goals are active.
- How they interact and trigger conversational flows.
- Key usage patterns and agent behaviors.
By turning complexity into clarity, the Gen AI Overview makes it easy to optimize performance, spot issues early, and ensure your AI Agents are always working exactly as intended.
Teneo Secrets: Secure by Design
Security is at the core of enterprise AI, and Teneo Secrets ensures sensitive data is protected without slowing down development. Built natively into the platform, Teneo Secrets delivers enterprise-grade secret management, RBAC, PII handling, and auditability.
With Teneo Secrets, you can:
- Securely store and manage sensitive information like API keys, tokens, and passwords
- Control permissions so only authorized team members can create or update secrets.
- Keep values hidden at all times while still making them accessible to approved processes
Teneo Secrets introduces a dedicated account-level settings layer for storing secrets, and a new global engine script type that allows solutions to use those secrets securely. This gives developers maximum flexibility while maintaining strict access control.
By design, users can never view the actual values of secrets once created, only their names. Combined with fine-grained role-based permissions, this safeguards sensitive data, ensures compliance with industry regulations for any industry, and provides the control enterprises need to innovate securely.
GenAI Annotations & Deferred Execution: Smarter, Faster, Cheaper
Gen AI Annotators let you customize both native and user-defined annotations, such as sentiment, PII detection, and entity extraction; and run them only when needed.
This means:
- Lower costs, since the LLM isn’t queried on every input but only when it’s needed
- Faster responses with reduced latency
- More efficient use of LLM calls and resources
Powered by the deferred annotations functionality in Teneo, Gen AI Annotators ensure that expensive actions, like LLM queries or database lookups, only run when being requested and only the minimum number of times. The result is quicker performance, lower costs, and greater efficiency at scale.
When combined with Teneo Secrets, even sensitive external calls are encapsulated securely, ensuring that no sensitive data is ever exposed.
Public API: Complete Agent Lifecycle Control
The new Public API in Teneo 8 offers stable, versioned endpoints for:
- Creating, updating, testing, and deploying AI Agents.
- Accessing observability and optimization tools.
- Ensuring predictable upgrades without breaking changes.
Versioning means you can migrate at your own pace, maintaining stability in production while exploring new capabilities.
Contact Center Connector Framework (CCCF): Seamless CCaaS Integration
Teneo 8 introduces a new version of the Contact Center Connector Framework (CCCF), a high-throughput, resilient integration layer designed for effortless connectivity with leading CCaaS platforms such as Genesys Cloud and Amazon Connect.
With CCCF, you can expect:
- Faster, more reliable deployments
- Simplified mapping and connectivity
- Enterprise-grade resilience for large-scale contact center operations
The framework provides a flexible, contact-center-agnostic setup, allowing Teneo to focus on what it does best: managing natural, intelligent dialogue. Meanwhile, the contact center platform continues to handle the caller connection and operational workflows.
CCCF comes with a ready-to-use template for Genesys Cloud, but its open, configurable design means it can be adapted to any CCaaS provider. This gives enterprises a future-proof integration approach, ensuring Teneo-powered conversations slot seamlessly into existing contact center environments without disruption.
Teneo Web Widget: The Next Step in Web Integration
We’re also introducing a new version of Teneo Web Widget, the latest iteration of our web integration channel. While details will follow, this new version continues our goal of making it easier to embed powerful Teneo experiences into any web environment, delivering richer interaction, streamlined integration, and a modernized UI.
Other performance & Platform Upgrades
- Java 21 Update – Java is upgraded, and the entire platform is now using Java 21. Java 21 brings, among things, significant improvements in performance, memory and garbage collection handling when used in Kubernetes.
- Studio Enhancements – Improved navigation, dashboard design for Gen AI, better publishing performance, and numerous UX fixes.
..and much more! See our documentation page for more details.
Ready to see the next level of Agentic AI in action?
Contact us to get a demo, and discover how Teneo 8 can transform the way you build, deploy, and scale AI Agents!
Ramazan Gurbuz
Product Marketing Executive at Teneo.ai with a background in Conversational AI and software development. Combines technical depth and strategic marketing to lead global AI product launches, developer initiatives, and LLM-driven growth campaigns.