Teneo.ai recently announced that you can now connect OpenAI to Teneo. Finally, enterprise-level organizations can integrate OpenAI’s language models into their AI solutions.
Andreas Wieweg, Chief Technological Officer at Artificial Solutions (Teneo.ai), said:
“This integration allows our customers to build solutions that understand and generate natural language with unparalleled accuracy and fluency. Consequently, chatbots and virtual assistants offer new conversational possibilities.”
In fact, the new integration is fully operational and can be accessed here.
To continue learning about this check out a recent article we wrote. On it, our Customer Success team talks about how Chat GPT and Teneo work together to create better customer experiences and value for businesses. Furthermore, we have also included sample use cases of how this can be applied to real business scenarios.
Integrated with GPT
Firstly, enhance your experience with Teneo by harnessing the power of Large Language Models (LLM) and generative AI. Notably, Azure OpenAI and GPT are seamlessly pre-integrated with Teneo’s Conversational IVR Solution.
Furthermore, GPT, having been trained on vast amounts of text data, stands out for its proficiency in processing natural language, generating human-like texts, and executing text completion tasks. By upgrading your IVR system, you’ll soon witness the remarkable impact an LLM like GPT can deliver.
In conclusion, should you have any inquiries about connecting OpenAI to Teneo, please reach out. We’re eagerly anticipating the innovations you’ll create!
About Teneo.ai
Our vision is a world without queues, without keypad navigation, with instant service. We’re proud to transform the customer experience for hundreds of millions of consumers around the world, powering millions of interactions every day across our enterprise client base.
Our customers replace traditional phone keypad-based menus with welcoming, short, and precise full sentences – Teneo Conversational IVR. The solution is based on our award-winning SaaS-platform Teneo. Which runs across 86 languages and dialects and is fully integrated with call center and contact center systems.
With love from Teneo.ai.
FAQs
How do you connect OpenAI to Teneo for enhanced conversational AI
capabilities?
capabilities?
Connecting OpenAI to Teneo involves using Teneo’s built-in OpenAI connector, configuring API credentials, setting up conversation flows that leverage OpenAI’s language models, and implementing proper governance controls. This integration combines OpenAI’s language capabilities with Teneo’s enterprise-grade orchestration and control features. The setup process typically takes 2-4 hours for basic configuration.
Understand secure AI integration: Explore Teneo LLM Orchestration to see how enterprise-grade platforms enable secure integration with advanced AI models.
What are the benefits of integrating OpenAI with Teneo’s conversational AI platform?
Benefits include enhanced natural language understanding (40-60% improvement in intent recognition), improved conversation quality (50-70% better response relevance), access to advanced language models, maintained enterprise governance and security, seamless integration with existing workflows, and the ability to leverage both platforms’ strengths for superior customer experiences. Organizations typically see 30-50% improvement in customer satisfaction scores.
What technical requirements are needed to connect OpenAI to Teneo?
Technical requirements include valid OpenAI API credentials, Teneo platform access, network connectivity for API calls (HTTPS/TLS 1.2+), proper security configurations, understanding of conversation flow design, and compliance with both platforms’ usage policies and rate limits (OpenAI: 3,500 requests/minute, Teneo: unlimited). Implementation requires basic technical knowledge and typically 4-8 hours of setup time.
How does the OpenAI-Teneo integration maintain enterprise security and governance?
The integration maintains security through encrypted API communications (AES 256), role-based access controls, comprehensive audit logging, compliance monitoring (SOC 2, GDPR, HIPAA), data governance frameworks, and Teneo’s enterprise-grade security features that wrap around OpenAI’s capabilities. All data transmission is encrypted and logged for compliance purposes.
Need help with OpenAI integration? Schedule a technical consultation to discuss your specific requirements and implementation strategy.