April 24, 2025 — CloudHesive’s, ConnectPath CX platform powered by Amazon Connect now has Teneo.ai integrated, which provides Next-Generation Conversational AI capabilities.
- 30% Cost Reduction for Contact Centers
- 99% AI Accuracy in Customer Intent Recognition
- Fully Automated Level 1 & 2 Customer Support
CloudHesive, an AWS Premier Consulting Partner and leading cloud and contact center solutions provider, today announced a strategic partnership with Teneo.ai, a global pioneer in Conversational AI and automation.
This collaboration brings Teneo’s advanced automation capabilities—including its NLU Accuracy Booster™ (Natural Language Understanding Accuracy Booster) —to the ConnectPath CX, CloudHesive’s next-generation Contact Center as a Service (CCaaS) platform powered by Amazon Connect.
With this integrated solution, organizations can save up to 30% while fully automating 100% of Level 1 and 50% of Level 2 customer inquiries. Backed by 99% intent recognition accuracy, this AI-powered self-service solution improves resolution speed, reduces misrouted calls, and frees agents to focus on more complex tasks.
“Modern contact centers are challenged by rising costs and inefficiencies stemming from inaccurate routing and limited automation,” said Patrick Hannah, CTO at CloudHesive.
By embedding Teneo’s AI into ConnectPath CX, we’re empowering our customers to automate intelligently, reduce operational overhead, and deliver exceptional service at scale.
ConnectPath CX is deployed in the world’s largest, most complex contact centers that want the power of Amazon Connect and Amazon Web Services ecosystem but also need the features such as Gen AI and Data analytics that business operations teams require. There are several key benefits to the partnership with Teneo and their integration into our ConnectPath platform.
Key Benefits of Teneo’s integration to ConnectPath CX
- Agentless Contact Center – Automates 100% of Level 1 and 50% of Level 2 support inquiries, reducing costs by up to 30%
- NLU Accuracy Booster™ – Powered by TLML™ (Teneo Linguistic Modeling Language), delivering 99% AI accuracy in intent recognition
- Conversational IVR for Amazon Connect – Reduces misrouted calls by 90%, enabling instant and intelligent call routing
- Seamless CRM & Platform Integration – Pre-built compatibility with Salesforce, Microsoft Dynamics, Zendesk, Epic, and more
“Teneo is revolutionizing AI-driven contact center automation by combining industry-leading accuracy with cost savings and scalability,” said Michael Kenney, US Director at Teneo.ai.
With Teneo and ConnectPath CX, businesses can now transform their contact centers into AI-powered hubs of efficiency, cost savings, and customer excellence—delivering measurable impact from day one.
FAQs
How does the Teneo AI and Cloudhesive partnership accelerate AI transformation for global enterprises?
The Teneo AI and Cloudhesive strategic partnership accelerates AI transformation by combining Cloudhesive’s cloud expertise with Teneo’s industry-leading AI platform that delivers 100% automation of level 1 support with 99% accuracy. This collaboration enables global enterprises to achieve 60% operational cost reduction, cutting cost per call from $5.60 to $0.40 while maintaining superior service quality. The partnership provides comprehensive cloud migration, AI implementation, and ongoing optimization services with 90% containment success rates and 99% first contact resolution. Explore our cloud partnership solutions to accelerate your AI transformation journey.
What specific benefits do enterprises gain from the Cloudhesive and Teneo AI collaboration?
Enterprises gain significant benefits including 73% transfer rate improvement and up to 50% automation of Level 2 support cases through expert cloud implementation and AI optimization. The collaboration delivers rapid 60 days implementation timelines, 85% reduction in staffing costs, and seamless integration with existing cloud infrastructure. Organizations benefit from Cloudhesive’s proven cloud migration expertise combined with Teneo’s advanced AI capabilities, ensuring successful deployment and ongoing optimization. The partnership provides comprehensive support from initial assessment through full production deployment. Request a partnership consultation to discover how this collaboration can transform your enterprise operations.
How does this partnership enhance cloud-based AI deployment capabilities?
This partnership enhances cloud-based AI deployment by combining Cloudhesive’s cloud architecture expertise with Teneo’s proven AI platform that achieves 99% accuracy and 90% containment success. The collaboration provides optimized cloud infrastructure, scalable AI deployment, and comprehensive monitoring capabilities that ensure consistent performance. Enterprises benefit from reduced deployment risks, faster time-to-value, and ongoing optimization that maximizes ROI. The partnership delivers cloud-native AI solutions with enterprise-grade security and compliance. Learn about our cloud AI solutions to see how strategic partnerships enhance deployment capabilities.