Connect Teneo Conversational IVR to your Contact Center
Teneo Conversational IVR is an SaaS solution all about connectivity. Connect your contact center now.
Connect, Whatever the Tech
Teneo Conversational IVR integrates with almost every Contact Center platform, ensuring your existing tech stack can be extended without issue.
Integrations include Microsoft, Genesys, Avaya, Nice, Five9, Amazon Connect, Cisco and other leading platforms, regardless of whether your contact center operates on-premise or in the cloud.
Select the speech recognition (ASR) and speech synthesis provider you see fit, or leverage your existing collaboration with a speech vendor.
Native Integration
Integrate Teneo Conversational IVR with your Contact Center platform is via native integration.
The perfect option if your Contact Center platform supports outbound RESTful API connectivity and can orchestrate session management, speech recognition and speech synthesis services.
Teneo Conversational IVR's RESTful API responds to the request from the Contact Center platform, steers the dialogue and provides call direction instructions.
SIP Integration
Teneo Conversational IVR supports SIP integration.
A voice gateway connects to the Contact Center platform via SIP, manages the sessions and the ASR/TTS services.
Teneo Conversational IVR responds to the request from the voice gateway, steers the dialogue and provides call direction instructions back to the Contact Center platform via the gateway.
The Power of Conversational IVR
The next generation of Interactive Voice Response has arrived.
We help high-growth companies with contact center automation including, Telefónica, HelloFresh and Swisscom, providing cloud IVR services around the world.
Interested to learn what we can do for your business?