Features of OpenQuestion

A feature-rich IVR SaaS solution ready to connect.
Learn how OpenQuestion answers your customers’ every need.

Free your Customers
from IVR frustration. 

Redefine your Call Center IVR by greeting your customers with OpenQuestion, simply asking them what they need help with. 

Stop forcing customers to listen to call center phone systems that fail to support them.

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Connect to the Right Agent,
Every Time

Tone-based IVR menus frustrate customers. It's a labyrinth, and customers are often connected to the wrong agent.

Connecting customers to the incorrect queue wastes your staff's time and costs your business money.  

But actually listening to what your customers need, allows the IVR system to understand their requests and allows you to create the right connection every time.

Customer Feedback

OpenQuestion includes out-of-the-box functionality to gather customer feedback about the call experience and your services. The feature can be used as is, or you can configure the tool with bespoke functionality to suit specific business requirements. 

Visualizing customer feedback from contact center calls is key for optimizing customer relationships. 

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Integrated with GPT

Improve your value from OpenQuestion with the power of Large Language Models (LLM) and generative AI.
Azure OpenAI and GPT is pre-integrated with OpenQuestion.

GPT is trained on massive amount of text data and is known for its ability to process natural language, generate human-like texts and perform text completion tasks. 
Upgrade your IVR system to see the difference that an LLM like GPT can make.

Enable Authentication

Securely identifying customers is vital for answering requests in a conversational IVR system.

OpenQuestion is designed to work with existing custom authentication procedures you already have in place.  

Don’t have authentication set up? Not to worry, develop secure identification functionality with OpenQuestion in no time.

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Save Customers’ time
with IVR Callback

If your customers are waiting on hold, scheduling a callback is a simple way to save the caller’s valuable time.  

OpenQuestion can easily be configured to enable call-back, or to integrate with existing call-back functionality.

Out-of-the Box IVR Features

As a pre-built solution, OpenQuestion is full of out-of-the box features and instantly ready to be deployed to support your business requirements. 

OpenQuestion is a high-performing SaaS-based IVR solution that can answer millions of daily calls while being simple to configure with your contact center stack. 

Make a Future-Proof Choice

OpenQuestion is open, accessible, well documented, and easy for customers to build and expand on.

The IVR software has been built on one of the strongest and most flexible SaaS products for customer experience. 

As a result, the IVR solution can be expanded with more automation, customizations, and new innovative customer journeys.

Make sure you select a technology that you can grow with, make sure you solve your short-term issues with the longer horizon in mind. 

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The Power of Conversational Interactive Voice Response

Call center phone systems are transforming and OpenQuestion represents the next generation of IVR technology.

We help high-growth companies like Telefónica, HelloFresh and Swisscom find new opportunities through AI conversations.

Interested to learn what we can do for your business?