Connect OpenQuestion to your Contact Center
OpenQuestion is a SaaS solution that is all about connectivity.
Learn how your existing contact center tools connect.
Connect, Whatever the Tech
OpenQuestion integrates with almost every Contact Center platform. Feel reassured that your existing tech stack can be extended with OpenQuestion. Examples of integrations include Microsoft, Genesys, Avaya, Nice, Five9, Amazon Connect, Cisco and other leading platforms, regardless of whether your contact center operates on-premise or in the cloud.
Select the speech recognition (ASR) and speech synthesis provider you see fit, or leverage an existing collaboration with a speech vendor if you already have one.
A common way to integrate OpenQuestion with your Contact Center platform is via a native integration. It's a great option if your Contact Center platform supports outbound RESTful API connectivity and can orchestrate session management, speech recognition and speech syntesis services.
OpenQuestion's RESTful API responds to the request from the Contact Center platform, steers the dialogue and provides call direction instructions.
If you prefer to, or are required by limitations on your Contact Center platform, OpenQuestion supports SIP integration.
A voice gateway connects to the Contact Center platform via SIP, manages the sessions and the ASR/TTS services.
OpenQuestion responds to the request from the voice gateway, steers the dialogue and provides call direction instructions back to the Contact Center platform via the gateway.
The Power of OpenQuestion
We help high-growth companies like Telefónica, HelloFresh and Swisscom find new opportunities through AI conversations.
Interested to learn what we can do for your business?