WHITE PAPER
The Future of AI Agents on Genesys Cloud
2025-2030 Forecast
Discover how enterprises are achieving 90% first-call resolution and 200%+ ROI by enhancing their Genesys environments with AI agents
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Download the whitepaper to learn how autonomous AI Agents deliver smarter support, higher satisfaction, and measurable results for Genesys Cloud customers.
Key Insights from the Research
90%
First-call resolution rates achieved by AI agents on Genesys Cloud (vs. industry average of 70%)
+200%
Return on investment within the first year of AI agent implementation
30%
Reduction in contact center staffing costs while improving customer experience
What You'll Learn
This comprehensive whitepaper provides actionable insights for heads of CX looking to maximize their existing Genesys investment without replacing current infrastructure.
- How leading enterprises are achieving 85-95% automation rates
- The evolution from basic chatbots to true agentic AI
- A phased implementation approach that delivers early wins
- ROI calculation methodology specific to Genesys environments
- Real-world case studies with measurable outcomes
Transform Your Contact Center with Teneo AI.
Start transforming your contact center with Agentic AI. Don’t miss out on this opportunity to automate smarter, save millions, and delight your customers. Click below to get the whitepaper instantly.
The Power of the Agentless Contact Center
Automate customer inquiries with AI, resolving up to 100% of basic support and +50% of Level 2 support - fast, reliable, and scalable. We help high-growth companies like Telefonica, HelloFresh, Skoda and Swisscom find new opportunities through AI conversations.
Interested to learn what we can do for your business?