🏆 DMG Consulting's 2025 Report
Teneo Sweeps All 9 Vendor Satisfaction Categories
DMG Consulting's 2025 Conversational AI Solutions report reveals Teneo's outstanding achievement: Top scores across all vendor satisfaction categories based on real customer feedback.
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9/9
Categories Led
7
Perfect Scores
5.0
Overall Vendor Satisfaction Rating
100%
Customer Survey
Why DMG Consulting's Research Matters
DMG Consulting LLC is the premier research firm specializing in optimized customer and employee experiences (CX/EX) in the AI-driven digital landscape. DMG guides businesses, solution providers and investors in the dynamic CX, contact center and back-office markets. Their vendor-neutral approach and rigorous methodologies make their findings the gold standard for Fortune 500 technology decisions.
Customer Survey-Based
Results based on comprehensive surveys of actual enterprise users, not vendor claims
Vendor-Neutral Research
Independent analysis trusted by Fortune 500 companies for technology decisions
Market Authority
Premier research firm specializing in contact center and customer experience markets
Perfect Scores Across All Vendor Categories
Teneo achieved outstanding results in DMG's comprehensive vendor satisfaction survey, leading in all nine critical vendor categories that matter most to enterprise customers.
Implementation
Perfect Score
Training
Perfect Score
Professional Services
Perfect Score
Ongoing Service & Support
Perfect Score
Vendor Communication
Perfect Score
Pricing
Perfect Score
Overall Vendor Satisfaction
Perfect Score
Responsiveness to Enhancement Requests
Top Score
Product Innovation
Top Score
Why These Results Matter
In a market projected to grow 200% by 2027, customer satisfaction is the key differentiator for enterprises seeking reliable partners for mission-critical AI implementations.
Proven Reliability
Perfect implementation and support scores demonstrate Teneo's ability to deliver on promises and provide ongoing value to enterprise customers.
Customer Partnership
Leading scores in communication and responsiveness show Teneo's commitment to true partnership rather than just technology delivery.
Innovation Leadership
Top scores in product innovation and enhancement responsiveness position Teneo at the forefront of conversational AI evolution.
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Detailed vendor satisfaction analysis
Market trends and projections